My email didn't send. Why?

1. Was the email channel Active? Check to see if it is paused under the Campaign or while editing the Channel, under Settings

2. Was the Campaign Active? If the Campaign is paused, all email channels are paused as well.

3. If you used an Email Coupon template, but did not edit the “call to action” button with an offer, or used an inactive offer, the email will not send. Use a different template or use a different offer.

4. If you used a query, it could be that there were no email addresses that matched the criteria of the query when the email went out. Example: New Members Yesterday. If no one opted- in yesterday, it would have not sent to anyone.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features.