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Making a backup file
for the Envoy Lane Machine 1. Make sure the Graphic User Interface (GUI) is at
the operator’s screen. (see Figure #1)
Figure #1 
2. Insert Thumb Drive (Flash Drive) into the USB
port on the left hand side of the GUI. (see Figure #2)
Note: Make sure you use an empty Thumb Drive / Flash Drive
with no folders or files on it. Leaving other lane machine “backup” folders on
a thumb drive may cause inadvertent installation of another centers lane
machines settings.
Figure #2 
3. The “Import Data / Export Data” screen will
appear. Default is “Export Data” Press the green “Okay” to proceed to the next
screen. (see Figure #3)
Figure #3 
4. Now you are at the "Export Data" screen, press the green “Okay”
button one more time. (see Figure #4)
Figure #4 
5. You will see this screen for a few seconds, the
words will be missing but it is okay, then the “Import Data” / “Export Data”
screen the words come back. At this time, you can remove the Flash drive /
Thumb Drive from the GUI. This part is now done. You now have a folder on your thumb drive called "backup" this folder will have all your patterns and settings data. (see Figure #5) Figure #5 
Finding and sending
the “backup” file in email. Insert your “Thumb Drive / Flash Drive” into
your personal computer. Open your drive and look for a folder called “backup”. 
Double click on this “backup” folder to open it.
You should see some files listed in this folder. Scroll down to the bottom of this folder and
there will be a zipped folder called “backup.1.zip”. This is the folder that we
will need sent to us for troubleshooting. 
Send this “backup.1.zip” folder to techsupport@brunswickbowling.com
and add in the subject line the reference number in the email we have been
corresponding. Example is below. 
Note: Always store
the centers backup files in a folder designated for that center and date it,
leaving “backup” folders on your thumb drive may lead to loading some other
centers pattern and settings inadvertently being loaded into another centers
lane machine. All Authority22 and Envoy lane machine back up folders are called
“backup” so they need to be filed away and separated.
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