This procedure is to help learn how to backup the patterns that have been created and saved, as well as copy over the settings installed into the GUI. This procedure should be done every time a pattern or a setting has been changed in the Graphic User Interface. This is to ensure that a customer can load his pattern and settings information into a new GUI if a exchange GUI is required.
1. Make sure the Graphic User Interface (GUI) is at
the operator’s screen. (see Figure #1) Figure #1 
2. Insert Thumb Drive (Flash Drive) into the USB
port on the left hand side of the GUI. (see Figure #2)
Note: Make sure you use an empty Thumb Drive / Flash Drive
with no folders or files on it. Leaving other lane machine 'Backup' folders on
a thumb drive may cause inadvertent installation of another centers lane
machines settings. Figure #2 
3. The Import Data / Export Data screen will
appear. Default is Export Data Press the green Okay to proceed to the next
screen. (see Figure #3) Figure #3 
4. Now you are at the Export Data screen, press the green Okay button one more time. (see Figure #4) Figure #4 
5. You will see this screen for a few seconds, the
words will be missing but it is okay(see Figure #5), then the Import Data / Export Data screen the words come back. At this time, you can remove the
Flash Drive / Thumb Drive from the GUI. This part is now done. Figure #5 
Note: There is now a backup of patterns from the #1 bank, if
you have more custom patterns in any of the other 4 banks #2 thru #5, you must
select those banks when the Import Data / Export Data screen reappears, then selecting Export Data and choosing the next Backup number that has your patterns in
it. You will have just one folder on the thumb drive called backup but all
the patterns for each back number will be saved into this folder.
It is suggested to make a backup of you patterns on a
regular basis and storing it on your personal computer in case they are erased.
Finding and Sending
the “backup” files in email. 1. Insert your Thumb Drive / Flash Drive into
your personal computer. Open your drive and look for a folder called backup. This folder should contain 19 files. 
2. Double click on this 'backup' folder to open it.
Again, you should see 19 files in this folder. Each one of these files will need to
be sent in to techsupport@brunswickbowling.com
via email (in one email) for us to troubleshoot the lane machine properly. 
Note: You may also zip the folder 'backup' and send the zipped file instead of
copying all 19 files over to an email. 3. Start by putting your 'backup' folder in a
designated area of your computer like a folder for the center you’re working
with. Then, right click on the folder 'backup' with the 19 files and choose 'Send to' (Figure #1) and then choose 'Compressed (zipped) folder'. 
This
will create a zipped folder right under the original 'backup' folder that is
now zipped. 
4. Before sending email, add in the subject line the
reference number your Brunswick Tech has given you in the email so that we can quickly reference your request. Example is below.  |
