There are two stages to refunding deposits for Meriq reservations:
Meriq Deposit
The Meriq payments are handled through your payment processing company. Neither Meriq or Brunswick can initiate a direct refund for the deposit. You will need to reach out to Meriq at info@meriq.com for assistance in obtaining a list of reservations you would like to refund, and then contact your processor for assistance in refunding the deposits. Clearing Deposit from Sync
- Login to Sync Office.
- Click the Analysis tab, click Accounts and then search for the account.
- Once you have found the account, double click it.
- Click the Details tab and then Adjust in the bottom right corner of the window.
- In the adjustment field, type in the amount of the refund with a minus sign in front(-123.45).
- Type the reason for the adjustment in the notes field and then click OK to exit the adjustment screen.
- Confirm the balance is at $0 now, then click OK to close the account window.
The account and reservation can now be removed from the system.
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