Spark games or attraction mode is not projecting animations to the lanes. The projector will show a solid color such as the default projector background color of blue, or nothing at all to the lane.

• The Spark system will be configured correctly with all projectors actively taking signals from the desk and function to turn projectors on/off and Eco Mode on/off.
• Ring lights can be controlled. 
• Tight VNC will show the animations on the desktop of the Spark server as it should.
• Nvidia settings and resolution for the projectors will be correct.

In this case it is possible that the active HDMI cable is plugged into the wrong location at each connection.

The active HDMI cable connections have specific connection for input (source) and output (destination). The connections may or may not be labeled, but in most cases is labeled.

Since the HDMI cables are active, they must be plugged into the correct device to work properly. The input (source) connection should be connected to the Spark server and the output (destination) connection should be connected to the Node for the projector to work properly.

You may have to reverse the way the cable is connected to the devices.

Although it requires a little more time during the installation, if a center is going to install the HDMI cables through hard to access areas, it is suggested to test the HDMI cables projector connections on top of the lanes before permanent install. The time spent may be worth it compared to pulling the cables back out upon finding out the connections need to be reversed.

The Brunswick Spark system is driven by a Cloud-feature control. This allows the system to maintain normal operations and receive updates. If this feature is not kept up to date the system will no longer function.

The following conditions will trigger deactivation of the Spark system:

• The Spark License subscription renewal has lapsed.
• The Sync system has not checked in with the Brunswick Cloud in more than 30 days.

1. Centers should verify their Spark subscription is active in the Brunswick Cloud.
• From the Cloud Dashboard, select Centers and then Features to verify.
• If the Feature is not active, contact your sales rep or distributor for guidance.
2. Once the subscription is verified, you will need to perform a check-in within Sync Office.
• Open Sync Office
• Navigate to Admin > Check In
• Click the Log In button and OK the confirmation.
• Click the Check In button and OK the confirmation.
• Verify that Spark Bowling is on the list of Features Installed to the right.
3. Once the feature is active, a system-wide reboot is required.
• In Sync Office, navigate to Admin > System Health
• Click Restart Services and click OK.
• Click Cancel on the System Health screen.
• Close Sync Office.
• Open Sync Desk and log in.
• Select all of the lanes that contain Spark.
• Navigate to More > Device Control.
• Verify Display Controller is selected and click Reboot, followed by OK.
• You will need to wait for the display controllers to complete their reboot.
• Select all of the lanes that contain Spark as done above.
  
• Navigate to More > Device Control.
  
• Verify Spark is selected and click Reboot, followed by OK.
  

Once the Spark servers have completed their reboot, the system will be operational and ready for use.

If this procedure does not restore operations, please contact your local distributor of Brunswick Technical Support.