This procedure assumes that the Wait List or Reservation party has already been created.

1. Select the Check from the Desk window that is to be issued with the party.
2. Select the Magnifying Glass to access the Find Guest List window.
   
   
3. Choose either the Wait List or Reservations tab as needed.
4. Select the party to attach to the check and click OK.
5. On the main screen the part name will now be listed.
   
   
6. Select Issue to complete the process of sending the party to the lanes.

There are two stages to refunding deposits for Meriq reservations:

Meriq Deposit

The Meriq payments are handled through your payment processing company. Neither Meriq or Brunswick can initiate a direct refund for the deposit. You will need to reach out to Meriq at info@meriq.com for assistance in obtaining a list of reservations you would like to refund, and then contact your processor for assistance in refunding the deposits.

Clearing Deposit from Sync

1. Login to Sync Office.
2. Click the Analysis tab, click Accounts and then search for the account.
3. Once you have found the account, double click it.
4. Click the Details tab and then Adjust in the bottom right corner of the window.
5. In the adjustment field, type in the amount of the refund with a minus sign in front(-123.45).
6. Type the reason for the adjustment in the notes field and then click OK to exit the adjustment screen.
7. Confirm the balance is at $0 now, then click OK to close the account window.

When Sync updates are installed, the existing Social Feed and Text Effects files are replaced with new copies from the installer.

As noted in the Sync Release Notes, the center should always back up these files prior to updating so they can be restored if the center has altered the content. A backup can be as simple as copying the files from the folder to the desktop, or they can be copied to a USB drive for safe keeping.

The files are located in the following location on the Sync server: C:\Program Files X86\Brunswick\Sync\Sync Install\Content\Scoring Materials\

Once you have installed the Sync update, the following steps are needed to restore the altered files. Note that Brunswick advises this is done in the morning before bowling activity has begun.

Part 1: Restoring the backup files 

1. Open Windows Explorer.
2. Navigate to C:\Program Files X86\Brunswick\Sync\Sync Install\Content\Scoring Materials\
3. Open a second instance of Windows Explorer.
4. Navigate to the location of the altered Social Feed and/or Text Effects files.
5. Highlight both files and press and hold the CTRL key and then press the C key to copy the file(s) into memory.
6. Close the second Windows Explorer window, and then click inside the original window.
7. Press and hold the CTRL key and then press the V key to paste the files here.
   
8. Confirm overwriting the existing files when prompted.
9. Close the Explorer window.

1. Open Sync Office.
2. Select the Media tab.
3. Select Update Scorers.
4. Select Redetect Changes. This will force the system to rebuild the content manifest, which is what controls the content that is updated to the scorers.
• This process will take between 7-20 minutes depending on the speed of the server and the amount of content on the system.
5. Select the Lane pairs below to determine the display controllers to update.
6. Select Synchronize to update the content on the display controllers.

At this point Brunswick does not have a direct way to link a payment to an OrderNow transaction.

The Brunswick Training Department advises the process below as a way to accommodate this.

Prep Work

• Create a $0 product that can be used to open a transaction for the lane. Most centers call this product “Order Now” for ease of recollection.
• Assign to the product to the appropriate Groups for usage.

Operation

• Create the transaction that will be used to track the validated card using the new “Order Now” product.
• Set the name of the tab to the Lane Number for ease of recall when needed later.
• Process the Validated card against the transaction and select Pay Later.
• The customer will use OrderNow at the lane, which will create a second transaction.
• Using the Authorization Code option will allow you to limit the usage to only those the have validated a card.

Closing Transaction

• When the bowlers have finished their visit the counter staff will need to combine their OrderNow tab with the original tab that contains the validated card.
• Once the tabs are combined, the staff will have the option to either pay with the validated card or have the customer use their card again for payment.