1.1.2.1. Draper Software Package for the 2nd Generation controllers (5/2016 and later installs)
1.1.2.2. Lanescape Control Issues with Draper Release 2 Software
Environment:
Lanescape Video Masking Units
Applicable Version(s):
Drapers latest software release version 2 and new controllers
Issue:
Draper commands acting very sporadic. For example: Trying to put all screens up or down produce different results each time.
Some may not move at all until you send the command again.
Some may go all the way up or down while others stop half way.
Cause:
Multiple instances of Draper are software running in the background on the computer that Draper is installed on.
Solution:
Issue the command to get all screens up or down until they are all in the same position. You may have to send this command multiple times before all screens align.
Go to task manager and end task on all instances of Draper.
Open just one instance of Draper and test functionality.
If they are still acting sporadic, repeat step one, then reset each controller board by removing the middle cover and pressing the reset button on the bottom right hand side of the board.