1. Customer Relationship Management (CRM)
1.1. Comma Usage in the Filtering of CRM Channels
Environment:
Sync Office > Media > Manage Campaigns > Channels > Filters
Applicable Version(s):
All
Issue:
Overhead ads are staggered so that the odd lanes have a different ad than the even lanes. The Filters section of the CRM is used to filter a single ad/channel for the odd lanes. However, Lanes 1 & 2 show the same ads, as well as 21 & 22.
Cause:

The comma separation in the Selected Range is incorrectly set for lane 21 in that the comma is between the 1 and 2. This causes issues with both lanes 1/2 and lanes 21/22. See image below:
Solution:
Ensure proper comma separation between the desired lane numbers.
Applicable Files:
Related Information and Links:
Revision Date:
05/09/2017 - Released to KB

 
1.2. Enabling Social Media Channels for Sync CRM
Environment:
Brunswick Sync Cloud
Applicable Version(s):
All
Procedure:
See attachment
Applicable Files:
'Enabling Social Media.pdf'
Related Information and Links:
Revision Date:
08/16/2018 - Released to KB

 
1.3. Importing Email Lists not Supported
Environment:
CRM email input
Applicable Version(s):
All
Issue:
Unable to import email lists
Cause:
Brunswick Sync CRM does not allow a blanket import of email lists due to unable to verify that the customer has truly opted-in.
Workaround Option:
You can send them the link to opt-in to Sync CRM via the specific web link in the system. You can find it by going to:

Centers > Connections > Membership Link from Center Web Page.

Either put that Membership Link in a link short cut or paste it as is, and you can get those emails to that link to opt-in.
Applicable Files:
Related Information and Links:
Revision Date:
08/16/2016 - Released to KB

 
1.4. In-Game Ad Support
Environment:
Sync Scoring with In-Game Ads
Applicable Version(s):
Sync 2.3.590
Issue:
In-Game Ads not functional on all themes and games
Cause:
This is by design. Due to the nature of real estate usage by some games and themes not all can display the ads.
Guidance:

The following list contains the themes/games that support In-Game Ads currently:

Best Frame
My Game
My League
My Shot
PinPix
Stats King
The Buzz
The League
The Rivalry
Tournament (Singles, Doubles, Triples, Team)
Zoom
Applicable Files:
Related Information and Links:
Revision Date:
06/27/2018 - Released to KB.

 
1.5. How to Shuffle the Sequence of Commercials
Environment:
Campaigns and Channels of CRM
Applicable Version(s):
All
Procedure:
Create a new campaign with existing channels in the order you want them.
  • As an example, create an empty campaign. Take note of the overheads as you want them.
  • Add a new Commercial Overhead instead of the empty layouts, and select the My Channels tab.
  • You can then add a specific channel to a campaign. So, I would create a campaign that had the following: 
1. Bring your A game - ABB
2. New Breakfast Hours
3. Kids Bowl Free
4. SIN League
and so forth.
Then, go and pause all the duplicate channels in the other campaigns.
Applicable Files:
Related Information and Links:
Revision Date:
08/17/2016 - Released to KB

 
1.6. Syncpassport.com is not Updating League Scores for a Bowler
Environment:
SyncPassport settings and configuration
Applicable Version(s):
All
Issue:
The bowler receives the CRM email every week, but the current league scores are not updating properly after bowling.
Cause:
Email information and settings does not match between receiving score sheets, log in for syncpassport and BLS 2017 application.
Solution:

Confirm the following:

  • The email address where the league bowler receives his score sheets.
  • The email address that the league bowler uses to log in to syncpassport.com.
  • The email that is entered in BLS 2017 for this league bowler.

 
Applicable Files:
Related Information and Links:
Revision Date:
8/17/2017