In our early Envoy software, if you had turned on the temperature cycle on the operator’s screen or the temperature cycle was activated because of the temperature cycle scheduler and you navigated in the GUI to the Maintenance, then Diagnostics area, the temperature cycle override button would change from “On” to “Off”. However, the conditioning pump and temperature cycle would still be running even when it said it was off.

The bug is that it changed the On on the temperature cycle override button once you navigated to the diagnostics area to Off causing the pump to run continually. This could cause premature wear of the pump if not addressed. 

We now have newer software to fix this, but until your machine is updated you will need to:

1. Highlight the temperature cycle button and press the 'OK' button to turn it from Off to On.

2. Then, press the OK button one more additional time to turn it from On back to Off and this will get the temperature cycle button back in sync.

• To understand how this happens, let’s demonstrate how it happens.

1. Highlight the temperature cycle button and turn the temperature cycle to On.

2. Navigate to the Maintenance > Diagnostics area. The pump should turn off when entering into the diagnostics area.

3. Leave the diagnostics area and navigate back to the operator’s screen. The pump should turn back on, and then you will see the temperature cycle button it should say it is Off.

Making a backup file for the Envoy Lane Machine

1. Make sure the Graphic User Interface (GUI) is at the operator’s screen. (see Figure #1)

Figure #1   

2. Insert Thumb Drive (Flash Drive) into the USB port on the left hand side of the GUI. (see Figure #2)

Note: Make sure you use an empty Thumb Drive / Flash Drive with no folders or files on it. Leaving other lane machine “backup” folders on a thumb drive may cause inadvertent installation of another centers lane machines settings.

Figure #2

3. The “Import Data / Export Data” screen will appear. Default is “Export Data” Press the green “Okay” to proceed to the next screen. (see Figure #3)

Figure #3

4. Now you are at the "Export Data" screen, press the green “Okay” button one more time. (see Figure #4)

Figure #4

5. You will see this screen for a few seconds, the words will be missing but it is okay, then the “Import Data” / “Export Data” screen the words come back. At this time, you can remove the Flash drive / Thumb Drive from the GUI. This part is now done. You now have a folder on your thumb drive called "backup" this folder will have all your patterns and settings data. (see Figure #5)

Figure #5

Finding and sending the “backup” file in email.

Insert your “Thumb Drive / Flash Drive” into your personal computer. Open your drive and look for a folder called “backup”.

Double click on this “backup” folder to open it. You should see some files listed in this folder. Scroll down to the bottom of this folder and there will be a zipped folder called “backup.1.zip”. This is the folder that we will need sent to us for troubleshooting.

Send this “backup.1.zip” folder to techsupport@brunswickbowling.com and add in the subject line the reference number in the email we have been corresponding. Example is below.

Note: Always store the centers backup files in a folder designated for that center and date it, leaving “backup” folders on your thumb drive may lead to loading some other centers pattern and settings inadvertently being loaded into another centers lane machine. All Authority22 and Envoy lane machine back up folders are called “backup” so they need to be filed away and separated.