1. Graphical User Interface (GUI) A22
1.1. A22 GUI 2.01 Software Update
System:
A22 Lane Machine
Compatible Models:
All
Important:

The software updates are made available for the following circumstances:

  • Interim updates required to move a customer to an updated version.
  • Customer is unable to locate their disc to reinstall this version.
  • A software disc was damaged/missing in shipment for this version.
  • As a service pack for the customers current version.
Usage of these files to update a customer to a newer version other than the customer has purchased will constitute a breach of license, and will leave the customer ineligible for support until proper license fees are paid.
Zip File Download:
Sharefile Link
*Please make sure to unblock any files prior to extracting/installing.
Failure to do so can cause unexpected behavior, or prevent the system from running properly. Unblocking Files
Release Notes:
Included in zip file
Revision Date:
04/30/2020 - Released to Knowledgebase.

 
1.2. A22 Will Not Inject Lane Conditioner From A Live Downloaded Pattern, But Will Inject Conditioner From The Injector Function Test.
Environment:
A22 GUI
Applicable Version(s):
A22 Lane Machine
Issue:
Machine will not inject lane conditioner from any live pattern that was downloaded, but will inject conditioner properly within the injector test.
Cause:
All Zeros are entered in the custom value drop down menu.
Solution:
Make sure the custom values are entered for the type of lane conditioner being used. If a Brunswick lane conditioner is being used and it is not in the drop down menu, the values for the specific Brunswick lane conditioner will need to be entered into the custom values.
Revision Date:
03/10/16 - Released to KB
1.3. Authority22 GUI "Lost Power" Message or No Power
Environment:
Authority22 Lane Machine
Applicable Version(s):
All
Procedure:
The attached procedure will assist in diagnosing issue with the Graphical User Interface (GUI) on the Authority22 lane machine.
Applicable Files:
'A22_No_Power_to_GUI.pdf'
Revision Date:
10/01/2015 - Released to KB

 
1.4. Authority22 No Communication to GUI
Environment:
Authority22 Electronic Enclosure and GUI
Applicable Version(s):
All

Procedure:

 

  1. Turn off the red power toggle switch on the side of the electrical enclosure.
  2. Disconnect AC input power connector to the Electrical Enclosure.
  3. Remove all screws holding the cover of the electrical enclosure and remove the cover. Leave the emergency stop connector connected and move the cover to the side.
  4. Remove all connections on the right side of the electronic enclosure to the motor control board. (Upper Board ).
  5. Remove the two Phillips head screws securing the motor control board trey.
  6. Re connect the AC power input connector to the side of the electrical enclosure.
  7. Turn the red power toggle switch back to the on position. Pivot the motor control board tray up to expose the machine control board leaving all cables from the top board to the lower machine control board connected.

 

Locate the D 9 LED and note if it is lit or flashing. If it is not lit or flashing, the machine control board has failed and must be replaced.

Revision Date:
06/01/2017 - Released to KB

 
1.5. Blank GUI Display or White Vertical Lines
Environment:
Authority22 Lane Machines Only
Applicable Version(s):
2.0
Issue:
A black display, or a display with a 1” wide white scratchy vertical line from the top to the bottom.
Cause:
The cause of this is the Ferrite core that surrounds the 1” wide video display ribbon cable not having double sided tape installed during manufacture, or the tape has become weak and lost its adhesion. The Ferrite core is heavy and that weight will force the connection to the Motherboard to come loose or come off completely.
Solution:

Tools Needed:
Phillips screwdriver #2
11/32” Nut driver
1/16” thick or 1/8” thick two-way foam tape

To fix this you will need to follow the below steps. I suggest to take a picture of how the wiring is routed before disassembly.

1. Remove the 14 Phillips head screws mounting the top cover onto the GUI main body (Both sides and front) and place the cover to one side.

2. Mark the two black and white connectors for the Inverter with a permanent marker and remove. The marks are to associate the tops of the connectors.

Note: These two black and white connectors can be installed in either connector on the board, so marking them for position is mandatory.

3. Mark the top of the brown connector on the left hand side of the Inverter with a permanent marker and remove.

4. Unplug the black display cable, and the grey 1” wide video ribbon cable from the small video board in the lower left hand side.

5. Remove the GUI keypad ribbon cable. This cable has a locking tab that needs to be depressed to separate them.

6. Lay the GUI cover to the side and remove the three 11/32” nuts that are holding the mid plate cover onto the lower GUI base.

7. Once the mid plate cover is off, you will see the grey ribbon cable that you have disconnected earlier from the top area is connected to the bottom board in the back. This 'Viper board' as it is called, is the Motherboard. Notice in the below picture that there is no double sided tape and the Ferrite core is loose.

8. The ferrite core is connected to the video cable. There are times the core has come loose or has not been connected to the rear wall of the GUI to secure it. It should be secured to the back wall like in the picture below.

Note: You may find the video cable connection off of the Viper board. Reconnect this cable to the Viper board.

9. Secure this Ferrite core so that it will not put weight on the video cable you will need a 1” x 1” x 1/8” thick double sided adhesive foam strip to install on the Ferrite core.

10. Mount it to the back wall keeping the cable as loose as possible.

11. Install everything back in the reverse order. You may need to check the mid plate to see if there is a small piece of foam tape in the right hand corner of the slot for the video cable. If this foam strip is not there please add a piece to this corner so that the video cable does not rub against the mid plate in that corner. This could cause the cable to short and loss of video also. 

Note: When re-installing the mid plate be sure that the cable routing is correct, the cables have certain areas to route and will need to go into the same spot.

Note: When installing the cover make sure the keyboard ribbon cable is not hanging outside the cover, this may cause the cover to pinch the ribbon cable and fail the keyboard. It likes to squirt out the side.

12. Install the screws and power up the GUI.

Revision Date:
11/22/2016 - Released to KB

 
1.6. Making a Backup File for the Authority22 Lane Machine
Environment:
Authority22 Lane Machine Graphic User Interface Pattern and Settings
Applicable Version(s): All
Procedure:

This procedure is to help learn how to backup the patterns that have been created and saved, as well as copy over the settings installed into the GUI. This procedure should be done every time a pattern or a setting has been changed in the Graphic User Interface. This is to ensure that a customer can load his pattern and settings information into a new GUI if a exchange GUI is required.

1. Make sure the Graphic User Interface (GUI) is at the operator’s screen. (see Figure #1)

Figure #1 

2. Insert Thumb Drive (Flash Drive) into the USB port on the left hand side of the GUI. (see Figure #2)

Note: Make sure you use an empty Thumb Drive / Flash Drive with no folders or files on it. Leaving other lane machine 'Backup' folders on a thumb drive may cause inadvertent installation of another centers lane machines settings.

Figure #2 

3. The Import Data / Export Data screen will appear. Default is Export Data Press the green Okay to proceed to the next screen. (see Figure #3)

Figure #3

 

4. Now you are at the Export Data screen, press the green Okay button one more time. (see Figure #4)

Figure #4

 

5. You will see this screen for a few seconds, the words will be missing but it is okay(see Figure #5), then the Import Data / Export Data screen the words come back. At this time, you can remove the Flash Drive / Thumb Drive from the GUI. This part is now done.

Figure #5

 

 

Note: There is now a backup of patterns from the #1 bank, if you have more custom patterns in any of the other 4 banks #2 thru #5, you must select those banks when the Import Data / Export Data screen reappears, then selecting Export Data and choosing the next Backup number that has your patterns in it. You will have just one folder on the thumb drive called backup but all the patterns for each back number will be saved into this folder.

It is suggested to make a backup of you patterns on a regular basis and storing it on your personal computer in case they are erased.

Finding and Sending the “backup” files in email.

1. Insert your Thumb Drive / Flash Drive into your personal computer. Open your drive and look for a folder called backup. This folder should contain 19 files.

 

2. Double click on this 'backup' folder to open it. Again, you should see 19 files in this folder. Each one of these files will need to be sent in to techsupport@brunswickbowling.com via email (in one email) for us to troubleshoot the lane machine properly.

 

Note: You may also zip the folder 'backup' and send the zipped file instead of copying all 19 files over to an email.

3. Start by putting your 'backup' folder in a designated area of your computer like a folder for the center you’re working with. Then, right click on the folder 'backup' with the 19 files and choose 'Send to' (Figure #1) and then choose 'Compressed (zipped) folder'.

 

This will create a zipped folder right under the original 'backup' folder that is now zipped. 

 

4. Before sending email, add in the subject line the reference number your Brunswick Tech has given you in the email so that we can quickly reference your request. Example is below.

  

Revision Date:
02/23/2017 - Released from KB