EloDriver_Svr2008_5.8.0.exe

EloDriver_Svr2012,W10,W7,WXP_6.9.7.exe 

This procedure is assuming Meriq has already connected to the system and configured Sync to interface with the Meriq reservation system online.

Create Account Category

1. Open Sync Office
2. Navigate to Analysis > Account Categories
3. Click the + sign to create a new Category
4. Name the category Online Reservations or something similar
5. Click OK to save the new category
6. Click Exit

1. Open Sync Office
2. Navigate to Sales > POS Policies
3. Select the Reservations tab
4. Click the drop-down for Default Online Deposit Collection type and Change to the one you created
5. Click OK to save the change

The reservation deposits will be created with the reservation date and title from the reservation.  

Creating Payment Method

The next step is to create a payment method to allow for tracking of the incoming and outgoing funds.

1. Open Sync Office
2. Navigate to Sales > Cash Payment Methods
3. Click the + sign to create a new payment method
4. Name the method Online Deposits or something similar
5. Check the Online Deposit Payment Method checkbox
6. Click OK to Save the new payment method
7. Click Exit

You have to turn on +12V power to the COM port where the peripheral that requires power is using.  One example: Customer Display is plugged into COM 3 by default.

In order to power on the devices, you need to access the BIOS:

1. Press the Delete button repeatedly during boot, after the POST beep and go to the Advanced tab. The boot up is fast so be prepared with pressing the Delete button.
2. Select Intel Advanced Menu.
3. Select the VGA/COM power Configuration and power ON the desired ports by selecting +12V (default is None). Please note, only turn power on for the COM port in which the peripheral requires power.
4. Press the F10 button to save and exit the BIOS.

The following error will show when trying to open the Media Manager application from a client computer:

Ensure all date/time/time zone of the client match that of the server exactly.

The command: net time \\cmserver /set may be run from the client computer in a command prompt window to match the server time exactly. Just answer "Y" to the question that presents after running the command if the time from the server is correct and you want to accept the time match.

The zip file contains flash-driven video tutorials on using the Brunswick Media Manager.

Users should start with the Media Manager Main Menu.exe file.

1. Insert your Vector disk.

2. Navigate to 6433 Folder on Vector Disk.

3. Run FixTrans.exe.  

VP Journal Log Export Field Descriptions.docx

VPExport User Guide.docx

The check box for the CMS compatible option may be selected indicating legacy cash peripheral hardware, but the peripherals are not legacy.

Legacy hardware includes Star printers, intelligent cash drawers, and beige colored customer displays (pole display).

Either lack of Internet connection on the server, lack of repository folder for .pdf report or a configuration setting in VP Office > Daily Reports is incorrect. Typically, the SMTP, Port assignment or SSL designation is incorrect.

Ensure all required fields of the Daily Reports section are filled in with correct and working information. The attached document describes all required fields and explains how to use the Daily Reports feature.

The following information can be utilized in the Email Settings section to test and validate that the Daily Reports is working properly:

Verify that the Ticket Depot option CD has installed in the center by checking the server for a service called "Brunswick Ticket Depot Service". Next, check that the Ticket Depot feature is activated in Site Management. If the service is present on the server but the feature is deactivated in Site Management, follow the steps below. Otherwise, you have not run into the issue that this solution solves.

'Ticket Depot Installation 57-900080 - 1-14.pdf'

'Ticket Depot_Vector Plus User Guide.pdf'

Making a backup file for the Envoy Lane Machine

1. Make sure the Graphic User Interface (GUI) is at the operator’s screen. (see Figure #1)

Figure #1   

2. Insert Thumb Drive (Flash Drive) into the USB port on the left hand side of the GUI. (see Figure #2)

Note: Make sure you use an empty Thumb Drive / Flash Drive with no folders or files on it. Leaving other lane machine “backup” folders on a thumb drive may cause inadvertent installation of another centers lane machines settings.

Figure #2

3. The “Import Data / Export Data” screen will appear. Default is “Export Data” Press the green “Okay” to proceed to the next screen. (see Figure #3)

Figure #3

4. Now you are at the "Export Data" screen, press the green “Okay” button one more time. (see Figure #4)

Figure #4

5. You will see this screen for a few seconds, the words will be missing but it is okay, then the “Import Data” / “Export Data” screen the words come back. At this time, you can remove the Flash drive / Thumb Drive from the GUI. This part is now done. You now have a folder on your thumb drive called "backup" this folder will have all your patterns and settings data. (see Figure #5)

Figure #5

Finding and sending the “backup” file in email.

Insert your “Thumb Drive / Flash Drive” into your personal computer. Open your drive and look for a folder called “backup”.

Double click on this “backup” folder to open it. You should see some files listed in this folder. Scroll down to the bottom of this folder and there will be a zipped folder called “backup.1.zip”. This is the folder that we will need sent to us for troubleshooting.

Send this “backup.1.zip” folder to techsupport@brunswickbowling.com and add in the subject line the reference number in the email we have been corresponding. Example is below.

Note: Always store the centers backup files in a folder designated for that center and date it, leaving “backup” folders on your thumb drive may lead to loading some other centers pattern and settings inadvertently being loaded into another centers lane machine. All Authority22 and Envoy lane machine back up folders are called “backup” so they need to be filed away and separated.

In order to properly diagnose this issue, we we will need to remove the accumulator diaphragm to verify the PSI.

When accumulator is completely low on PSI the Gauge needle will jump from approximately 25 PSI to up to 60 PSI. Triggering a High-pressure error.

Procedure to Remove and Verify Pressure

1. Disconnect wires connection from the Pressure sensor and temperature sensor from the accumulator rail.
   
2. Remove the two ½ inch nuts that holds the accumulator rail assembly.
   
3. Turn the Accumulator rail in a vertical position. Remove the hex cap to expose the stem valve.
   
4. Check the accumulator pressure using a tire pressure gauge. Should read 10 to 10.5 PSI.
   
5. If the pressure is below 10 PSI you will need to inflate the accumulator bladder using a bicycle air pump. If you exceed 10 PSI, simply push the stem valve very quick to deflate until you reach 10 to 10.5 PSI.
6. Once completed re install the accumulator rail and reconnect the pressure and temperature sensors.
   
   

08/25/2020 - Revised document to web format.
09/17/2018 - Released to KB

• Turn the main Nexgen Power Switch to the "OFF" position and then back to the ON position and wait for the display to boot up on the Nexgen Box. If a PF code appears then turn the RUN / Stop Switches Off and back On again to clear the PF codes.The firmware version will then be displayed.

If the PF code is not enabled the display will show the firmware version.

• With power applied to the Nexgen Box. Switch both Run / Stop Switches to the "OFF" Position. Press the " Mode" key repeatedly until "Setup" appears on the display / Press the "Enter" key one time and the Nexgen Firmware version will be displayed.

One of the following occurs:

• Single Lane: Either Lane assignment: Sweep drops and machine will not score on automatic trigger.
• Lane Pair: One lane sweep drops and no scoring or triggering. Second lane drops the sweep and scores, and both cycle continuously.
• Left pinsetter drops sweep and right lane cycles continuously after first ball.

The Sweep Switch wiring is incorrect or reversed at the distribution board connections J1 Left and J2 Right.

A. Ensure that the correct sweep switch cable from the pinsetter representing the odd and even lane is plugged into the proper odd/even lane ports J1 and J2 of the Distribution board.

1. Turn on both lanes with sweep up.
2. Remove distribution board cover.
3. Power off both lanes.
4. Manually drop either rake to confirm if the correct LED lights up for the lane that you dropped the sweep on.

• On a V6.0 Dist. board, expect lights at LEDs: 

            D20 indicates when the right sweep is down.

            D26 indicates when the left sweep is down.

The below image is an example of a V6.0 Distribution board:

• On a V5.0 Dist. board, expect lights at LEDs:

            D12 indicates when the right sweep is down.

            D14 indicates when the left sweep is down.

12/6/2017 - Released to KB

12/8/2017 - Updated image and text 

Jumping the Manager and Masking Unit Cannon Plugs

Remove the 3 pin and 5 pin cannon plugs located at the top of the Electrical Box.

- To jump the masking unit switch if equipped. Use a jumper wire between the B and C locations on the 3 pin cannon plug receptacle.

- To jump the managers control signal jump the A and B positions of the 5 pin cannon plug receptacle.

Procedure:

1. Disconnect power cord and turn off circuit breaker on the electrical box.

2. Remove back Elevator Guard index E 45 page 143.

3. Remove Belts from the pinsetter motor to gear box belts and motor to elevator belts.

4. Remove tension spring E 8 page 141 and long turret belt index E 3 page 139 and cross conveyor drive belt E 4 page 139.

5. Remove idler tension for ball wheel belt by pushing up on the idler assembly index E 31 page 143 and remove ball wheel belt from under the pulley.

6. Remove idler assembly index E 31 page 143 by removing both hex head screws index E 80 page 143 from the shaft index E 32 on page 143 and remove ball wheel belt idler.

7. Remove hex head screws index E 18 A from inside bracket index E 18 K on page 141.

8. Remove pit conveyor idler assembly by removing screw index PC 6 page 79.

9. Remove left hand wheel guard by Index E 57 page 143 by removing both mounting screws index E 150 and index 117 A page 143 and remove guard.

10. Loosen ball wheel guide rollers on the left and right side of the ball wheel by loosening nuts on the guide roller arms index E 130 and index E 134 on page 145. Loosen the screws just enough to raise the arms up off the ball wheel.

11. Lift the ball wheel index E 142 page 145 and remove ball wheel belt from the under side of the ball wheel and just let it lay on pit carpet.

12. Push ball wheel belt up between bracket index E 18 K and elevator frame, move belt up and over the sheave index E 39 on page 143 and let it lay over the cross conveyor assembly.

13. Unplug pinsetter motor and remove hex head screw index E 83 and nut index E 99 from the motor mount index E 116 on page 147. Take the ball wheel belt and pass around the pinsetter motor towards the front of the pinsetter and send it between the motor mount index E 116 and frame of the pinsetter.

14. The belt should now just be hanging over the top of the turn pan and cross conveyor.

15. Remove turn pan spring index CC 4 Page 86 that holds turn pan to the cross conveyor frame.

16. Remove nuts index CC 14 from J bolts CC 15 page 89.

17. You will have to now pass the belt through the return track assembly by removing nuts index 12 page 189 and cap screw index 39 page 189 from track index 1 page for the even numbered pinsetter and remove index 12 page 189 and cap screw from the track index 2 page 189 for the odd machine, you will also have to remove the index 3 page 189 from the ball joint index 36 page 189.

18. Remove ball wheel belt.

19. Reverse procedure for reinstalling new belt.

When viewing the 360 Controller LED display on the pinsetter rear, you should see both pinsetters listed in "Scorer Control".

The left lane is in "Standalone (2-Ball)" mode and the right lane is in "Scorer Control" mode.

If the lane is in a certain stand alone mode and there are scoring or control issues on those pinsetters, change the pinsetter to "Scorer Control" mode by:

1. Turning off the pinsetter with the on/off switch to the right of the display for that pinsetter.

2. Pressing the drop down arrow for the mode option and select the mode desired, such as 'Scorer Control'.

3. Turn the pinsetter back on with the on/off switch to the right of the display for that pinsetter.

It should now display the "Scorer Control" mode and should score properly while interfaced with the scoring system. 

1. One cause related to this issue was a washer that was stuck to the sensor magnet. The magnet was holding the washer in a position that blocked proper sensor scoring.
2. The magnet gets restricted and stuck against the reed switch.

1. Ball detect is misaligned and/or damaged.
2. Strings on top of the pins are so tangled they cannot be automatically untangled by the pinsetter.
3. The blue reset button is stuck in.

1. Align bell detect properly and replace if necessary.
2. Power down the pinsetter and manually untangle the strings for the pins.
3. tap or press the blue button until it dislodges from being stuck.

'String Pinsetter Initial Setup and Adjustments Instructions.pdf'

'String Pin Adjusting.pdf' 

The following items will occur indicating a 360 Control Box lock up(freeze).

• String Pin pinsetter does not turn on when the lane is issued from the Sync system.
• The 360 Control Box GUI will not display the options from the drop down box.

• The heart beat LED on the 360 Control Box Slide-Out PCB will either be steady RED or OFF, and it is not blinking as a heartbeat.

• There will be no pinsetter or pin deck lighting control from Sync desk.
  

The 360 Control Box Slide-Out PCB must have its firmware updated to minimum version 1.1.22 in order to prevent further lock ups caused by long period of dormant use.

If the 360 Control Box Slide-Out cannot be flashed with updated firmware at the location by a Brunswick representative, then send the 360 Control Box Slide-Out PCB only back to Brunswick to have the firmware updated to a version 1.1.22 or higher.

Removal of the 360 Control Box Slide-Out tray is obtained by loosening 8 Phillips head screws and gently sliding the tray towards you.

Temp Fix: If a lock up occurs, cycling power to the machine should clear it up temporarily and present a Slide out PCB heartbeat that is expected.

1. Turn the "Pinsetter On / Scoring Enabled" switch for that lane back to "Scoring Enabled" and then turn off the main power switch on the SES String Control box.
2. Turn the main switch back on.