EloDriver_Svr2008_5.8.0.exe

EloDriver_Svr2012,W10,W7,WXP_6.9.7.exe 

The following vendors are approved for the EPOS Interface:

All versions of Sync, VP 2.8 and later

Micros 3700 POS - RES 5.7

The following vendors are approved for the Inventory Notifications Interface:

This procedure is assuming Meriq has already connected to the system and configured Sync to interface with the Meriq reservation system online.

Create Account Category

1. Open Sync Office
2. Navigate to Analysis > Account Categories
3. Click the + sign to create a new Category
4. Name the category Online Reservations or something similar
5. Click OK to save the new category
6. Click Exit

1. Open Sync Office
2. Navigate to Sales > POS Policies
3. Select the Reservations tab
4. Click the drop-down for Default Online Deposit Collection type and Change to the one you created
5. Click OK to save the change

The reservation deposits will be created with the reservation date and title from the reservation.  

Creating Payment Method

The next step is to create a payment method to allow for tracking of the incoming and outgoing funds.

1. Open Sync Office
2. Navigate to Sales > Cash Payment Methods
3. Click the + sign to create a new payment method
4. Name the method Online Deposits or something similar
5. Check the Online Deposit Payment Method checkbox
6. Click OK to Save the new payment method
7. Click Exit

How do my customers access their Sync Passport account? (Or, now with the OpenLane app option.)

Either by going directly to SyncPassport.com or going to a custom SyncPassport URL for your specific center. You can place the custom URL on your web site and social media accounts.  The URL to add to your website can be found in the Brunswick Cloud > Account > Membership > Membership link.  This link is a double opt-in process for customers. 

Customers can also use the same credentials and log into the OpenLane app.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I manually import or add members to the Cloud?

There’s not a capability to import member lists to the Brunswick Cloud at this time.

 Recommendations:

• Include the sign up link in emails and on your website. This can be found for the account under account > membership and it’s a green hyperlink. Or if you want to have a different link by center it’s located under centers > connections and it’s the green hyperlink. This is a double opt-in process.

• Encourage guests to download and create a profile with the OpenLane app. This will opt them in as well.

• For online reservations, make sure your settings with Meriq include all online reservations to be opted-in.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

What is the difference between a Campaign and a Channel?

1. Transactional Emails – Customizable emails that can include your center’s information, advertisements, events, and special offers. (assumes bowler has entered an email during their visit)
• Email Receipt - Emailed to a bowler after their transaction is completed.
• Email Scoresheet – Emailed after bowler has completed their session on the lane (timed or all games).
• Email Reservation – Emailed after a bowler has made a reservation through Sync Reservations.
2. Point of Sale – Customizable printouts that can include your center’s information, advertisements, events, and special offers.
• Printed Receipt – Printed for a bowler after their transaction is completed.
• Printed Scoresheet – Printed for a bowler that has completed their session on the lane (timed or all games). 
• Printed Reservation – Printed for a bowler that has made a reservation through Sync Reservations.
3. In-Game – Advertise while bowlers are playing on the lanes, allowing them to see your specials, upcoming events, register their email, and even call for service.
• Game Ads (Overhead) – Advertisements will display below the scoresheet during play.
• Game Ads (Console) SYNC TABLET ONLY - Advertisements will display below the scoresheet or menu icons during play.
• Specials (Overhead) KEYPAD ONLY– Advertisements will display when a bowler selects Specials on the overhead.
• Specials (Console) SYNC TABLET ONLY- Advertisements will display when a bowler selects Specials on the console. Bowler can touch advertisement to order service at the lane or enter an email address for your newsletter.
4. Advertising and Marketing - Advertise your specials, upcoming events, leagues, and anything else to your bowlers in your center and those outside your center!
• Commercial (Overhead) - Advertisements will display on the screen while the lane is not in use.
• Marketing Email – Using a set of dynamic email templates, craft your messaging that will drive bowlers back in to your center.
• Digital Signage - Advertisements and videos will display on the screen.
5. Social Media – Leverage the power of your social network to schedule tweets or Facebook posts promoting your center, specials, events, and anything else that will drive business.
• Facebook – Messaging that will post to your Facebook wall. All followers of your wall will see your post.
• Twitter - Messaging that will post to your Twitter feed. All of your Twitter followers will see your post.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I have a channel display on specific lanes?

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

What is an "email collected"? What is a "member" or "opt-in"?

Email Collect: A bowler that has entered their email somewhere in the Sync system (either at the tablet or in Sync Desk)

 Member or Opt-In: A bowler that has entered their email somewhere in the Sync system, and given you permission (opted-in through email or settings) to receive future communications from you.

Members can opt-in a the lanes by checking a box (3.7 or higher), creating an account with Sync Passport, clicking a coupon on a scoresheet email, opting in via the OpenLane app, or by checking the box to opt-in when making online reservations via Meriq.  

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

What do I need to use coupons in my center?

Procedure/Guidance:

• Product/Package with Enterprise ID (configure this in Sync Office)
How to connect a product to the Cloud for a coupon.

• Active Offer • Email Query (or send it to everyone)

• Email

• Scoresheet – send it to everyone that bowls

• Receipt – send it to everyone that asks for an emailed receipt

• Marketing Email – send it to only the people you want to

• 2D barcode scanner (can be purchased from Brunswick Sales)

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

My email didn't send. Why?

1. Was the email channel Active? Check to see if it is paused under the Campaign or while editing the Channel, under Settings

2. Was the Campaign Active? If the Campaign is paused, all email channels are paused as well.

3. If you used an Email Coupon template, but did not edit the “call to action” button with an offer, or used an inactive offer, the email will not send. Use a different template or use a different offer.

4. If you used a query, it could be that there were no email addresses that matched the criteria of the query when the email went out. Example: New Members Yesterday. If no one opted- in yesterday, it would have not sent to anyone.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

When does a bowler get their scoresheet emailed to them? 

Procedure/Guidance:

1. Verify that you have a Campaign with an Email Scoresheet channel active. Verify in Brunswick Cloud and in Sync Office.

2. If a bowler has entered their email address (either in Sync Desk or at the lane), the bowler will receive an email with a link to their scoresheet after they finish bowling.

3. After the bowler completes their session (time or games) on the lane, the scoresheet will be emailed to them within 10 minutes.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I have multiple channels that overlap?

Procedure/Guidance: Yes.

If multiple channels overlap (date and time), they will cycle through in order displayed in Sync Office.

• Use Case 1: A center has multiple Commercial channels play through the day, and those Commercials will cycle through in order, one after the other.

• Use Case 2: A center can have multiple Email Scoresheet emails with different messaging on it, allowing a center to test different types of messaging.

• Use Case 3: A center may have multiple specials: 1) Free pitcher with a purchase of a 16” pizza 2) Enter our email to receive our newsletter and 3) Get 10% off tickets tonight. All three of these specials would drive revenue opportunities, but with different actions.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I have a channel run at certain time of the day? 

Procedure/Guidance: Yes.

As an example, you may wish to have specific In Game Ads during different times of the day. Simply configure the individual ads for a specific time.

1. Open/Edit the specific ad that requires time constraints.
2. Select the Schedule icon, selecting the Scheduled radio button.
3. Select the time/day/date for the ad and click “Save Changes”.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I upload existing commercials to Sync CRM? 

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

How do coupons work?

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

The connection to the Brunswick Cloud is based on having the following items in place:

• Internet connection to the Sync server.
• An account created by Brunswick on the Brunswick Cloud for the center.
• The Account and Site codes for the center installed on the Sync server.
• The ability for the Sync server to send and receive data from the Brunswick Cloud.
  

The BIG network interface card is not isolated on its own network segment.

Example: The NIC used for BIG is also being used for an external POS system (EPOS) interface.

All Games work except the Championship Racing game

Change the resolution settings on the BIG server to 1152 x 864 pixels for the Matrox card display.

Spark games or attraction mode is not projecting animations to the lanes. The projector will show a solid color such as the default projector background color of blue, or nothing at all to the lane.

• The Spark system will be configured correctly with all projectors actively taking signals from the desk and function to turn projectors on/off and Eco Mode on/off.
• Ring lights can be controlled. 
• Tight VNC will show the animations on the desktop of the Spark server as it should.
• Nvidia settings and resolution for the projectors will be correct.

In this case it is possible that the active HDMI cable is plugged into the wrong location at each connection.

The active HDMI cable connections have specific connection for input (source) and output (destination). The connections may or may not be labeled, but in most cases is labeled.

Since the HDMI cables are active, they must be plugged into the correct device to work properly. The input (source) connection should be connected to the Spark server and the output (destination) connection should be connected to the Node for the projector to work properly.

You may have to reverse the way the cable is connected to the devices.

Although it requires a little more time during the installation, if a center is going to install the HDMI cables through hard to access areas, it is suggested to test the HDMI cables projector connections on top of the lanes before permanent install. The time spent may be worth it compared to pulling the cables back out upon finding out the connections need to be reversed.

The Brunswick Spark system is driven by a Cloud-feature control. This allows the system to maintain normal operations and receive updates. If this feature is not kept up to date the system will no longer function.

The following conditions will trigger deactivation of the Spark system:

• The Spark License subscription renewal has lapsed.
• The Sync system has not checked in with the Brunswick Cloud in more than 30 days.

1. Centers should verify their Spark subscription is active in the Brunswick Cloud.
• From the Cloud Dashboard, select Centers and then Features to verify.
• If the Feature is not active, contact your sales rep or distributor for guidance.
2. Once the subscription is verified, you will need to perform a check-in within Sync Office.
• Open Sync Office
• Navigate to Admin > Check In
• Click the Log In button and OK the confirmation.
• Click the Check In button and OK the confirmation.
• Verify that Spark Bowling is on the list of Features Installed to the right.
3. Once the feature is active, a system-wide reboot is required.
• In Sync Office, navigate to Admin > System Health
• Click Restart Services and click OK.
• Click Cancel on the System Health screen.
• Close Sync Office.
• Open Sync Desk and log in.
• Select all of the lanes that contain Spark.
• Navigate to More > Device Control.
• Verify Display Controller is selected and click Reboot, followed by OK.
• You will need to wait for the display controllers to complete their reboot.
• Select all of the lanes that contain Spark as done above.
  
• Navigate to More > Device Control.
  
• Verify Spark is selected and click Reboot, followed by OK.
  

Once the Spark servers have completed their reboot, the system will be operational and ready for use.

If this procedure does not restore operations, please contact your local distributor of Brunswick Technical Support.

The comma separation in the Selected Range is incorrectly set for lane 21 in that the comma is between the 1 and 2. This causes issues with both lanes 1/2 and lanes 21/22. See image below:

Centers > Connections > Membership Link from Center Web Page.

Either put that Membership Link in a link short cut or paste it as is, and you can get those emails to that link to opt-in.

The following list contains the themes/games that support In-Game Ads currently:

Best Frame
My Game
My League
My Shot
PinPix
Stats King
The Buzz
The League
The Rivalry
Tournament (Singles, Doubles, Triples, Team)
Zoom

• As an example, create an empty campaign. Take note of the overheads as you want them.
• Add a new Commercial Overhead instead of the empty layouts, and select the My Channels tab.
• You can then add a specific channel to a campaign. So, I would create a campaign that had the following: 

1. Bring your A game - ABB

2. New Breakfast Hours

3. Kids Bowl Free

4. SIN League

and so forth.

Confirm the following:

This procedure assumes that the Wait List or Reservation party has already been created.

1. Select the Check from the Desk window that is to be issued with the party.
2. Select the Magnifying Glass to access the Find Guest List window.
   
   
3. Choose either the Wait List or Reservations tab as needed.
4. Select the party to attach to the check and click OK.
5. On the main screen the part name will now be listed.
   
   
6. Select Issue to complete the process of sending the party to the lanes.

There are two stages to refunding deposits for Meriq reservations:

Meriq Deposit

The Meriq payments are handled through your payment processing company. Neither Meriq or Brunswick can initiate a direct refund for the deposit. You will need to reach out to Meriq at info@meriq.com for assistance in obtaining a list of reservations you would like to refund, and then contact your processor for assistance in refunding the deposits.

Clearing Deposit from Sync

1. Login to Sync Office.
2. Click the Analysis tab, click Accounts and then search for the account.
3. Once you have found the account, double click it.
4. Click the Details tab and then Adjust in the bottom right corner of the window.
5. In the adjustment field, type in the amount of the refund with a minus sign in front(-123.45).
6. Type the reason for the adjustment in the notes field and then click OK to exit the adjustment screen.
7. Confirm the balance is at $0 now, then click OK to close the account window.

When Sync updates are installed, the existing Social Feed and Text Effects files are replaced with new copies from the installer.

As noted in the Sync Release Notes, the center should always back up these files prior to updating so they can be restored if the center has altered the content. A backup can be as simple as copying the files from the folder to the desktop, or they can be copied to a USB drive for safe keeping.

The files are located in the following location on the Sync server: C:\Program Files X86\Brunswick\Sync\Sync Install\Content\Scoring Materials\

Once you have installed the Sync update, the following steps are needed to restore the altered files. Note that Brunswick advises this is done in the morning before bowling activity has begun.

Part 1: Restoring the backup files 

1. Open Windows Explorer.
2. Navigate to C:\Program Files X86\Brunswick\Sync\Sync Install\Content\Scoring Materials\
3. Open a second instance of Windows Explorer.
4. Navigate to the location of the altered Social Feed and/or Text Effects files.
5. Highlight both files and press and hold the CTRL key and then press the C key to copy the file(s) into memory.
6. Close the second Windows Explorer window, and then click inside the original window.
7. Press and hold the CTRL key and then press the V key to paste the files here.
   
8. Confirm overwriting the existing files when prompted.
9. Close the Explorer window.

1. Open Sync Office.
2. Select the Media tab.
3. Select Update Scorers.
4. Select Redetect Changes. This will force the system to rebuild the content manifest, which is what controls the content that is updated to the scorers.
• This process will take between 7-20 minutes depending on the speed of the server and the amount of content on the system.
5. Select the Lane pairs below to determine the display controllers to update.
6. Select Synchronize to update the content on the display controllers.

At this point Brunswick does not have a direct way to link a payment to an OrderNow transaction.

The Brunswick Training Department advises the process below as a way to accommodate this.

Prep Work

• Create a $0 product that can be used to open a transaction for the lane. Most centers call this product “Order Now” for ease of recollection.
• Assign to the product to the appropriate Groups for usage.

Operation

• Create the transaction that will be used to track the validated card using the new “Order Now” product.
• Set the name of the tab to the Lane Number for ease of recall when needed later.
• Process the Validated card against the transaction and select Pay Later.
• The customer will use OrderNow at the lane, which will create a second transaction.
• Using the Authorization Code option will allow you to limit the usage to only those the have validated a card.

Closing Transaction

• When the bowlers have finished their visit the counter staff will need to combine their OrderNow tab with the original tab that contains the validated card.
• Once the tabs are combined, the staff will have the option to either pay with the validated card or have the customer use their card again for payment.

You have to turn on +12V power to the COM port where the peripheral that requires power is using.  One example: Customer Display is plugged into COM 3 by default.

In order to power on the devices, you need to access the BIOS:

1. Press the Delete button repeatedly during boot, after the POST beep and go to the Advanced tab. The boot up is fast so be prepared with pressing the Delete button.
2. Select Intel Advanced Menu.
3. Select the VGA/COM power Configuration and power ON the desired ports by selecting +12V (default is None). Please note, only turn power on for the COM port in which the peripheral requires power.
4. Press the F10 button to save and exit the BIOS.

The following error will show when trying to open the Media Manager application from a client computer:

Ensure all date/time/time zone of the client match that of the server exactly.

The command: net time \\cmserver /set may be run from the client computer in a command prompt window to match the server time exactly. Just answer "Y" to the question that presents after running the command if the time from the server is correct and you want to accept the time match.

The zip file contains flash-driven video tutorials on using the Brunswick Media Manager.

Users should start with the Media Manager Main Menu.exe file.

1. Insert your Vector disk.

2. Navigate to 6433 Folder on Vector Disk.

3. Run FixTrans.exe.  

An updated version of the report selection page has been released to address this issue. This will need to be installed on the server only.

Note: After loading this patch only years that contain reservation data will show in the drop-down selection. This brings the page in line with the rest of the drop-down selections in VP Office.

Steps to Resolve:

1. Download the ASP file for this issue.
2. Close VP Office on all computers.
3. Open Windows Explorer on the Vector Plus server.
4. Navigate to C:\CM2\Web\CMOffice\Languages\English\Resources.
   
5. Copy the updated MonthlyPlannerPicker.asp file into this folder and overwrite the existing file.
6. Close Windows Explorer and open VP Office.
7. Select Reservations > Reports > Reservation Monthly Planner Report.
8. Verify that the Select year for the report field now displays only years where the center has reservations.

An updated version of the report selection page has been released to address the issue. This will need to be installed on the server only.

Steps to Resolve:

1. Download the ASP file for this issue.
2. Close VP Office on all computers.
3. Open Windows Explorer on the Vector Plus server.
4. Navigate to C:\CM2\Web\CMOffice\Languages\English\CashControl.
5. Copy the updated POSProductMapping.asp file into the folder and overwrite the existing file.
6. Close Windows Explorer and open VP Office.
7. Select Cash Control > Product Mapping and verify that all lane products are present on the drop-down.

An updated version of the report selection page has been released to address this issue. This will need to be installed on the server only.

Note: After loading this patch only years that contain reservation data will show in the drop-down selection. This brings the page in line with the rest of the drop-down selections in VP Office.

Steps to Resolve:

1. Download the ASP file for this issue.
2. Close VP Office on all computers.
3. Open Windows Explorer on the Vector Plus server.
4. Navigate to C:\CM2\Web\CMOffice\Languages\English\Resources.
   
5. Copy the updated MonthlyPlannerPicker.asp file into this folder and overwrite the existing file.
6. Close Windows Explorer and open VP Office.
7. Select Reservations > Reports > Reservation Monthly Planner Report.
8. Verify that the Select year for the report field now displays only years where the center has reservations.

Vector Plus Installation

This document will be broken into different sections to properly cover the use of this tool.

Image Maker Application

ImageMaker is an accessory product included with the Vector Plus system. It is a tool used to create graphic slides that can be displayed on the Frameworx scorer monitors.

The Frameworx scoring system can display graphic images on the lower and upper monitors. The images that can be displayed are limited in two respects, resolution (size) and color depth (the number of colors the image contains).

1. The size limitation is 320 pixels wide and 200 pixels high.
2. The color depth is limited to 256 simultaneous colors.

While many source images may exceed these limitations, ImageMaker can adjust the image to match the capability of the scorers. Some loss in picture quality can be expected when the image is scaled to
meet the scorer requirements. Choosing the source images carefully will improve the final results.

Source Image Considerations

The most common image file types are .bmp, .jpeg and .png, but there are a wide variety of formats used by various content producers. There are some problems with using these
types of images for the Frameworx scorer:

1. File size – Graphic files are typically large, and can contain millions of pixels. The file size is dependent upon the quality of the camera that is being used and the resolution setting of the image that is being created. The ideal dimensions for a Frameworx image are 300px*200px (pixels).
   
2. Color Depth – Graphic files are saved as millions of colors, whereas the Frameworx scorer is capable of only displaying 256 colors.

A GIF image employs lossless data compression so that the file size of an image may be reduced without degrading the visual quality, provided the image can be rendered with only 256 colors. This limitation makes the GIF format suitable for color photographs (which are more commonly seen in the JPEG format). This format is also well-suited for more simple images, such as graphics, or logos with solid areas of color.

Once you have the graphics file in the proper format we can now process the image into a Frameworx compatible slide.

Using ImageMaker

1. Navigate to the C:\CM2\Tools\CmImageMaker\ folder and double click on the file CMImageMaker.exe
• A shortcut can be created and placed on the Desktop if desired for easier access.
  
2. The application will open and the following display will be presented.
   
   
3. Click on the […] button to select the source image. Navigate to the location for the image, click the image to highlight it, and click Open.
   
   
4. The ImageMaker program will now display the file on the left side of the application.
   
   
5. Click the Fit, followed by Apply Palete Correction buttons to verify the image the properly formatted.
6. Click the Make Slide button to process the image into the Framework Slide format. Verify that no errors are shown in the field below the right side image.
   
   
7. The graphic is now ready to be saved as a Frameworx compatible slide. This slide must be stored in the correct directory in order to be available at the Desk Application.
8. Click the Save As... button located above the slide image. In order for the image to be used by the system you will need to save the file to C:\CM2\Server\Graphics.
   CRITICAL: The file name for the image cannot be more than 8 characters. Longer names are not compatible with the scorer, and can cause the scorers to lock up.
   
   
9. Once you have entered the appropriate name click Save. The file name will display above the slide after a successful save, and the lower display will show Done!.
   
   
10. While there is a section here shown to add the slide directly into Vector Plus, this section is inoperable. In the following section will we cover how to link the new slide to Vector Plus.

1. Open Vector Plus Office.
2. Select Frameworx Control, and then Messages.
3. The Messages screen should appear blank, which is needed to load the slide.
4. Under the Description field, enter the name of the slide as you would want it to appear.
5. Under the Message Type section, select Slide.
6. Under the slide filename type in the name of the file you created. Based on the example above this would be BBPLogo.sld.
7. Set the Monitor Type, if changes are needed.
8. Click the New button to create the slide record.
   
   
9. The slide is now ready for use from Desk.
   

When working with accounts in the Vector Plus system, the recommended procedure is to reset the accounts for each new season. The Vector Plus receipt numbers are reused every 7 years, which will cause accounts to fall out of balance if not reset.

The process below will provide guidance on what should be done to reset the accounts each season, or to reset accounts that have already begun to show balance inconsistencies due to long-term usage without being reset.

This process will need to be done for each account in the system.

Reset Accounts:

VP Journal Log Export Field Descriptions.docx

VPExport User Guide.docx

The check box for the CMS compatible option may be selected indicating legacy cash peripheral hardware, but the peripherals are not legacy.

Legacy hardware includes Star printers, intelligent cash drawers, and beige colored customer displays (pole display).

Either lack of Internet connection on the server, lack of repository folder for .pdf report or a configuration setting in VP Office > Daily Reports is incorrect. Typically, the SMTP, Port assignment or SSL designation is incorrect.

Ensure all required fields of the Daily Reports section are filled in with correct and working information. The attached document describes all required fields and explains how to use the Daily Reports feature.

The following information can be utilized in the Email Settings section to test and validate that the Daily Reports is working properly:

Verify that the Ticket Depot option CD has installed in the center by checking the server for a service called "Brunswick Ticket Depot Service". Next, check that the Ticket Depot feature is activated in Site Management. If the service is present on the server but the feature is deactivated in Site Management, follow the steps below. Otherwise, you have not run into the issue that this solution solves.

'Ticket Depot Installation 57-900080 - 1-14.pdf'

'Ticket Depot_Vector Plus User Guide.pdf'

'Commercial Creation - VP 2.4 and Prior.pdf'

'Commercial Creation - VP 2.5 and Later.pdf'

'57-900703-000 Management with Frameworx.pdf'

'57-900705-000 Operations with Frameworx.pdf'

'57-900702-000 Management with Vector.pdf'

'57-900704-000 Operations with Vector.pdf'

'Vector Plus 6.2 Management.pdf'

'Vector Plus 6.2 Desk Operations.pdf'

'Vector Plus 6.2 Management.pdf'

'Vector Plus 6.2 Desk Operations.pdf'

While the pinsetter is running, look directly down the top of the torsion latch post. If any part on the top of the post is hidden by your Indexing Trip Lever Shaft, the short turret belt is stretched and needs to be replaced.

A lane may randomly cycle and might even score when the opposite lanes ball thrown passes by, or has just passed by its ball detect. The lane with the random cycle and score may or may not be in use and could have no activity at all.

The attached video is an example of the issue. The ball detect is adjusted, but the mounting is loose. As the ball is thrown on lane 17, lane 18 ball detect will activate and flicker due to vibration from the looseness. 

The kickback wood that the ball detects are mounted to is loose.

No GS-X ball detect signal from left or right lane. The Zot foul unit is incorrectly set to the incorrect voltage on older units or the jumper is set to AMF and not BW on new style Zot foul units.

The score of the 1st and 2nd ball thrown from a lane shows up on the opposite lane and only after the 2nd ball is thrown.

Example: A ball is thrown on lane 5. The 1st and 2nd ball scores from lane 5 will show on lane 6 after ball 2 is thrown on lane 5.

Installation Steps:

1. Download the attached zip file.
2. Open the properties of the zip file and unblock if applicable.
3. Extract the filer to a folder on the desktop.
4. Run Setup.exe to start the installation process.
5. Follow the on-screen instructions.
   

"Lanescape Video Masking Installation manual 53-900452 11-10.pdf"

"Lanescape Video Masking Unit Operations 53-900181-000.pdf"

"Lanescape-Video-Masking-Unit Preinstallation-Manual 10-095400-049_r1110-17.pdf"

Draper commands acting very sporadic. For example: Trying to put all screens up or down produce different results each time.

• Some may not move at all until you send the command again.
• Some may go all the way up or down while others stop half way. 

1. Issue the command to get all screens up or down until they are all in the same position. You may have to send this command multiple times before all screens align.
2. Go to task manager and end task on all instances of Draper.
3. Open just one instance of Draper and test functionality.
4. If they are still acting sporadic, repeat step one, then reset each controller board by removing the middle cover and pressing the reset button on the bottom right hand side of the board.

Procedure:

1. Turn off the red power toggle switch on the side of the electrical enclosure.
2. Disconnect AC input power connector to the Electrical Enclosure.
3. Remove all screws holding the cover of the electrical enclosure and remove the cover. Leave the emergency stop connector connected and move the cover to the side.
4. Remove all connections on the right side of the electronic enclosure to the motor control board. (Upper Board ).
5. Remove the two Phillips head screws securing the motor control board trey.
6. Re connect the AC power input connector to the side of the electrical enclosure.
7. Turn the red power toggle switch back to the on position. Pivot the motor control board tray up to expose the machine control board leaving all cables from the top board to the lower machine control board connected.

Locate the D 9 LED and note if it is lit or flashing. If it is not lit or flashing, the machine control board has failed and must be replaced.

Tools Needed:
Phillips screwdriver #2
11/32” Nut driver
1/16” thick or 1/8” thick two-way foam tape

To fix this you will need to follow the below steps. I suggest to take a picture of how the wiring is routed before disassembly.

1. Remove the 14 Phillips head screws mounting the top cover onto the GUI main body (Both sides and front) and place the cover to one side.

2. Mark the two black and white connectors for the Inverter with a permanent marker and remove. The marks are to associate the tops of the connectors.

Note: These two black and white connectors can be installed in either connector on the board, so marking them for position is mandatory.

3. Mark the top of the brown connector on the left hand side of the Inverter with a permanent marker and remove.

4. Unplug the black display cable, and the grey 1” wide video ribbon cable from the small video board in the lower left hand side.

5. Remove the GUI keypad ribbon cable. This cable has a locking tab that needs to be depressed to separate them.

6. Lay the GUI cover to the side and remove the three 11/32” nuts that are holding the mid plate cover onto the lower GUI base.

7. Once the mid plate cover is off, you will see the grey ribbon cable that you have disconnected earlier from the top area is connected to the bottom board in the back. This 'Viper board' as it is called, is the Motherboard. Notice in the below picture that there is no double sided tape and the Ferrite core is loose.

8. The ferrite core is connected to the video cable. There are times the core has come loose or has not been connected to the rear wall of the GUI to secure it. It should be secured to the back wall like in the picture below.

Note: You may find the video cable connection off of the Viper board. Reconnect this cable to the Viper board.

9. Secure this Ferrite core so that it will not put weight on the video cable you will need a 1” x 1” x 1/8” thick double sided adhesive foam strip to install on the Ferrite core.

10. Mount it to the back wall keeping the cable as loose as possible.

11. Install everything back in the reverse order. You may need to check the mid plate to see if there is a small piece of foam tape in the right hand corner of the slot for the video cable. If this foam strip is not there please add a piece to this corner so that the video cable does not rub against the mid plate in that corner. This could cause the cable to short and loss of video also. 

Note: When re-installing the mid plate be sure that the cable routing is correct, the cables have certain areas to route and will need to go into the same spot.

Note: When installing the cover make sure the keyboard ribbon cable is not hanging outside the cover, this may cause the cover to pinch the ribbon cable and fail the keyboard. It likes to squirt out the side.

12. Install the screws and power up the GUI.

This procedure is to help learn how to backup the patterns that have been created and saved, as well as copy over the settings installed into the GUI. This procedure should be done every time a pattern or a setting has been changed in the Graphic User Interface. This is to ensure that a customer can load his pattern and settings information into a new GUI if a exchange GUI is required.

1. Make sure the Graphic User Interface (GUI) is at the operator’s screen. (see Figure #1)

Figure #1 

2. Insert Thumb Drive (Flash Drive) into the USB port on the left hand side of the GUI. (see Figure #2)

Note: Make sure you use an empty Thumb Drive / Flash Drive with no folders or files on it. Leaving other lane machine 'Backup' folders on a thumb drive may cause inadvertent installation of another centers lane machines settings.

Figure #2 

3. The Import Data / Export Data screen will appear. Default is Export Data Press the green Okay to proceed to the next screen. (see Figure #3)

Figure #3

4. Now you are at the Export Data screen, press the green Okay button one more time. (see Figure #4)

Figure #4

5. You will see this screen for a few seconds, the words will be missing but it is okay(see Figure #5), then the Import Data / Export Data screen the words come back. At this time, you can remove the Flash Drive / Thumb Drive from the GUI. This part is now done.

Figure #5

Note: There is now a backup of patterns from the #1 bank, if you have more custom patterns in any of the other 4 banks #2 thru #5, you must select those banks when the Import Data / Export Data screen reappears, then selecting Export Data and choosing the next Backup number that has your patterns in it. You will have just one folder on the thumb drive called backup but all the patterns for each back number will be saved into this folder.

It is suggested to make a backup of you patterns on a regular basis and storing it on your personal computer in case they are erased.

Finding and Sending the “backup” files in email.

1. Insert your Thumb Drive / Flash Drive into your personal computer. Open your drive and look for a folder called backup. This folder should contain 19 files.

This procedure will help with troubleshooting the Authority22 Traction Drive Motor in the event that the motor will not run or the motor does not drive the machine correctly up or down the lane during operation. The Authority22 may also display an Encoder Sensor Error if the machine is not traveling down the lane at the correct speed.

The Authority22 Drive Motor is a DC motor and is rated at 90 VDC. The voltage to this motor is generated from the conversion of 115 or 230 VAC to DC voltages to run the motor. To accomplish this, AC voltage from the Motor Control Board is applied to the Regenerative Drive. It is then converted to DC voltages to allow the Traction Drive Motor to run in the correct direction and speed up and down during operation on the lane. Refer to Figure 1.

By taking voltage measurements at the Traction Drive Motor Connector, Regenerative Drive, Motor Control and Machine Control PCB the user can determine which part will need replacement.

Tools Required:

• Digital Voltage Meter that is able to measure AC and DC Voltages.
• Phillips Screwdriver #6 

1. Checking Traction Motor for Operation.

• Using the Graphical User Interface, (GUI) Keypad, navigate to Maintenance > Diagnostics > Drive. Refer to Figure 2.

• Using the GUI Keypad, select “OK” to run the Drive Motor Forward and Reverse. If the motor fails to run in either direction, check these items:

A. Looking from the T handle side, check the Traction Drive Motor Connection on the left hand side of the electrical enclosure. Check and make sure the connection is good and there are no wire pulled out of frayed. Follow the cable to the motor looking for pinched or cut wiring.

B. Check the fuse on the Motor Control PCB at location F16 inside the Electrical Enclosure. You will need a #6 Phillips head screw to remove the six screws from the top cover. Leave the cover connected to the emergency stop. This fuse is a 4.0 amp slow blow fuse 5mm x 20mm part # 14-860-214-000. If this fuse is not blown move to step #2 “Checking Drive Motor Resistance”.

Note: When checking the fuse, refer to the following Warning.

WARNING!!!

Disconnect Power by moving the red toggle switch located on the side of the electrical enclosure to the down position and unplug the main power cord to the Authority22. Remove the GUI and set the GUI aside until the electrical cover can be removed. Remove the 6 screws that secure the top cover to the electrical enclosure. Remove the top cover leaving the emergency stop switch cable connected. Locate the traction drive motor fuse F16 on the motor control PCB and check the fuse for continuity with a meter set in the ohms position to determine if the fuse has been blown. Replace with 4 amp 250 volt slow blow fuse part # 14-860214-000 if necessary.

2. Checking Drive Motor Cable and Motor Resistance.

Locate the Traction Drive Motor Connector and disconnect it from the Electrical Enclosure. Using a voltage meter, select the Ohms setting on the meter and attach the red lead to the brown wire terminal inside the connector and connect the black lead from the meter to the blue wire terminal inside the connector. Resistance shown should be 4 to 5 Ohms. If no resistance is shown, the Traction Drive Motor or cable may be defective and must be repaired or replaced. If resistance is shown, reconnect the drive motor connector to the electrical enclosure and move to step #4 “Checking AC Voltage”.

Refer to Figure 3.

WARNING!!!

The Authority22 must be powered on to perform some of the remaining checks. Extreme caution is advised when taking voltage measurements and only qualified personnel should perform these readings.

3. Checking Drive Motor Voltage.

Reconnect the Drive Motor Connector back into the Electrical Enclosure. Install the red lead from the voltage meter to the brown wire location inside the connector, and the black lead to the blue wire location inside the connector. Select the VDC setting on the meter. Run the Traction Drive Motor in diagnostics as in Step 1. The reading should be +21 to +22 VDC when the motor is run in the forward direction and -21 to -22 VDC when the motor is run in the reverse direction.

If these voltages are correct in Step 3, this indicates that the DC voltages from the Regenerative Drive are correct and the drive motor should operate correctly. Recheck the Traction Drive Motor and cable resistance as described in Step 2 or replace the Traction Drive Motor.

If voltages are low or incorrect refer to Step 4 to troubleshoot the Regenerative Drive and the Motor Control PCB for correct operation.

4. Checking AC voltage to the Motor Control PCB and from the Motor Control PCB to the Regenerative Drive.

Locate the connector J12 located at the top of the Motor Control PCB. Using a voltage meter set to AC Volts, attach one lead to the black wire inside the connector and the other to the white lead inside the connector. With power applied to the machine, this reading should be 115 +/- 10% or 230 +/- 10% VAC depending on incoming voltage to the lane machine. If there is no voltage present, check incoming voltage to the Authority22. If voltage is present, check for the same voltages mentioned above at connector J16.

If there is AC voltage at connector J12 and no voltage at J16 replace the Motor Control PCB. If there is voltage at J16 continue to the next step.

5. Checking Regenerative Drive DC Voltages.

There are 5 colored wires attached at the top of the Regenerative Drive. Refer to Figure 5. Taking voltage readings at these wire locations will tell if the Regenerative Drive has the correct voltages necessary to drive the Traction Drive Motor.

Note: Make sure all 5 wires are stripped and connected properly to the Regenerative Drive. Using a voltage meter, select the VDC setting and attach the black lead from the meter to the black common wire location, and attach the red lead from the meter to the green wire location at the Regenerative Drive. Refer to Figure 5. This should read -15 VDC while running the drive motor in the either direction.

Keep the black meter lead to the black wire location and attach the red lead to the red wire location. This should read +15 VDC while the motor is running in either direction.

If there is no voltage present in either direction, replace the Regenerative Drive.

6. Checking DC Voltage Signal to the Regenerative Drive.

Refer to Figure 5. Locate the Black Wire (Common) and the White Wire (Signal) at the Regenerative Drive. Using a voltage meter, select the VDC setting and attach the black lead from the meter to black wire location and the red lead to the white wire location.

While running the Drive Motor in diagnostics, check for +2 to +3 VDC while running the motor in the forward direction and – 2 to – 3 VDC in the reverse direction.

If there is no voltage present or the voltage is below -2 or +2 in the forward or reverse direction the Motor Control PCB or the Machine Control Board has failed, continue to Step 7 to determine if the Motor Control PCB or the Machine Control PCB will need replacement.

Note: As a final check to determine if the Regenerative Drive or the Motor Controller PCB is giving a incorrect signal, remove the white wire and re-test with step #6 with the red lead on the white wire and not connected, and the black lead connected with the black wire position.

If the signal is zero or under 2 volts forward or reverse, it is the Motor Controller PCB. If the signal voltage is 2- to 5 volts forward or reverse the problem is coming from the Regenerative Drive PCB.

Sometimes the Regenerative Drive will feed back voltage from the signal line causing incorrect signal readings. By disconnecting the white wire and testing we are getting a true reading from the Motor Controller PCB.

7. Checking for Correct Voltage from the Machine Control Board.

Before taking voltage reading, make sure the ribbon cable to the right of R22 is fully seated into the Motor Control PCB and the Machine Control PCB. Using a voltage meter, select VDC and attach the black wire lead to the Phillips head screw for ground, and the red lead to the top of R22. Refer to Figure 6. This reading should be between 2 to 5 VDC while running the Drive motor in the reverse or forward directions.

If there is no voltage present, or the reading is below -2 or +2 replace the Machine Control PCB, the bottom board inside the electrical enclosure. If the correct voltage is present, replace the Motor Control PCB.

Quick Notes: 

• A weak signal from the machine controller PCB or motor controller PCB of -2 or +2 the machine will run slow. This signal must be above 2 volts + or – to obtain the proper speed.
• Normally, if the drive motor will run one direction or the other this means you have 120 or 230 volts to the regenerative drive PCB.

• Old or Defective Calibration Strips.
• UV Bulb worn and needs replacement.
• Component failure, send to Brunswick Electronic Repair Center.

Requires re-configuring of the COM port.

 For Windows XP: C:\Windows\Windows\CLMWIN.INI

1. USB driver not updated. Download the latest driver for the Computer Lane Monitor from FTDI, (see attachment CDM Driver 2.08030)

To re-assign a USB port:

• Click Start, Settings, Control panel, System, … some laptops will have the following path- Start, Settings, Control panel, Performance and maintenance, System…
• From the System menu, select Hardware, Device manager.
• Go to Ports click on the + sign.
• Locate the USB port and note the comm setting. If it is higher than 4, click on it and the properties window will appear. Click on the “port settings” tab. Another window will open and you will see a box labeled Advanced Settings.
• Click the box and there will be a place to set the comm port to a number from 1 -4.
• Click OK and close the windows.

As the UV source tube ages, the Empty Tape Slot reading will decrease and become less stable. You may notice that it takes longer to pass the warm-up check and that the unit does not maintain its calibration as long. The age of the source tube will also affect the Calculated Calibration Value. You should monitor both the Empty Tape Slot reading and the Calculated Calibration value during the calibration process. When the Empty Tape Slot reading drops below 15 and the Calculated Calibration Value increase above 1.5, it is time to replace the UV source tube, Brunswick part number 61-100061-000. New replacement UV source tubes now require 96 hours of “Burn-in” time.

Previously, the burn-in period was 48 hours, but this has changed due to manufacturing environmental regulations. New UV source will rattle, which is caused by a special pellet that is injected into the source tube and will evaporate during the burn-in period. DO NOT use the GE or Phillips brand UV source tube replacements.

Solution:

Warm-Up Failed Message:

• UV Bulb is worn and is unable to pass warm-up tests.
  • Replace UV Bulb
    
• Component failure on circuit board.
  • Send unit in for repair to the Brunswick Electronic Repair Center.

Important: Please read instructions completely first as the charger will shut down after 30 seconds of idle anytime during this process and you will have to restart this procedure.

Disconnect the charger from the side charging port of the Envoy lane machine to make this adjustment and turn on when adjustment is completed.

1. Press and hold the Setup/Enter button for 5 seconds. (See Figure #1) 

2. The current battery type and Voltage/Amperage displays will flash.

3. Using the up/down arrows (See Figure #1) move the selected LED light to Preset #2 Calcium/Custom.

4. Once set to Preset #2 Calcium/Custom both the Volts and Amps and the Charging and Conditioning LED’s will begin flashing.

5. Press the Setup/Enter button. The display should now show the Volts flashing and the Amps display blank. Press the up arrow button to move the voltage to 28.6 volts.

6. Press the Setup/Enter button. The Amps display will flash and the Volts display will be blank, the Ready LED will also be flashing. Press the up arrow button to move the Amps to 28.6 Amps.

7. Press the Setup/Enter button to lock in the settings. Your charger is now ready to operate.

Figure #1

Note: During this process, real-time voltage and amperages will not be displayed until after you press the “Setup/Enter” button in step 7. 

Some chargers may have up to a 0.2 volt difference in the real-time voltage readings.  Example, if set for 28.6 the real-time voltage results could be 28.8 volts. 

Conditioner Pump Head Removal and Replacement – Envoy

Tools needed:

• Allen wench size 1/8”

• 3/8 Drive ratchet and 3/8” socket

• #T-25 Torx screw driver

• Card board

• Terry cloth towels

• Inch pound torque wrench (preferred but not necessary)

• 1/4” and 3/8” vinyl caps to plug hoses

• New pump head 14-100771-051 (Can be used for conditioning or cleaner pumps)

Instructions:

1. Ensure that the conditioner tank is no more than 1/3 full. (This first step is optional to reduce spillage of conditioner)

            a. In the GUI navigate to the “Operators Screen” Highlight the “Temperature Cycle” and turn it to “On”.

            b. While the pump is running, at the tank connection, disconnect the suction tube that goes to the inlet on the pump. (See Figure #1)

Figure #1

            c. When conditioner stops flowing back to the tank, turn off temperature cycle. Reconnect the suction tube on tank.

2. Removing the Conditioner Pump Assembly:

            a. Disconnect the electrical connections for the Pressure valve and the Conditioner Pump.

            b. Remove the 3 bolts that mount the pump assembly to the wall. Remove 1/8” Allen cap screw (Figure #2) attaching the conditioner pump bracket to the frame.

Figure #2

            c. Take your hand and hold onto the bracket, use your other hand to pry the shield away from the oil pump filter assembly (Figure #3) and at the same time raising the pump assembly up and out.

Figure #3

            d. Flip entire pump bracket and assembly upside down so that the 7 bolts that fasten the pump head are accessible (Figure #4).

            Note: Lay a piece of card board and terry cloth towel under the oil pump assembly to catch oil drippings and to use as a support to work on.

Figure #4

            e. Disconnect the inlet and outlet fittings/Tubes from the pump. Use the vinyl caps (if used) to plug the hose ends.

            f. Remove the 3 large Torx Head bolts (Figure #5) from the pump using a T-25 screwdriver. Retain these bolts, Remove the pump head from the pump motor.

Figure #5

             g. Place the new pump head 14-100771-051 on the pump motor. Align the 3 bolt holes and finger tighten the bolts.

3. Torquing the bolts:

            a. Preferred method: using a torque wrench and a T-25 bit, gradually torque the bolts to 27 in-lbs.

            b. Then ensure that all 7 bolts are at 27 in-lbs.

Alternate method: Using a manual screwdriver with a T-25 bit, gradually tighten the 3 bolts until they are very tight by hand. Using any wrench/lever or other mechanical means may over tighten and break the bolts or damage the pump! Ensure that all 7 bolts are very tight by hand.

Re-attach the fittings/tubes to the pump.

            a. Re-attach the hoses back onto the new pump head.
            b. Re-attach pump bracket to the frame.
            c. Re-connect the electrical connections for the pump and the pressure valve.
            d. In the GUI navigate to the “Operators Screen” Highlight the “Temperature Cycle” and press “Okay” to turn on the                   temperature cycle. Check for leaks.
            e. Continue to run temperature cycle until all air has been removed from the conditioning system.

The Envoy conditioner pump head to motor bolts may not be tight on some conditioner pumps.

New Envoy lane machines and new conditioner pumps shipped between 2/1/2014 and 6/30/2014 may experience seepage of conditioner from the pump head to motor area. This can be fixed by tightening the pump head bolts to factory specifications.

Below are the instructions to remove and replace the conditioner pump and tighten the pump head bolts.

Tools Required: 

• 3/8” Drive ratchet and 3/8” socket, or 3/8” wrench
• 1/8” Allen wrench
• T20 Torx socket
• Torque wrench with Inch Pound or Newton Meter scale

Parts Required: None

Procedure: Note: It is not necessary to remove any of the conditioner pump hoses for this procedure.

1. Relieve the conditioner pressure using the lane machine GUI as follows: 

• Select “Maintenance” > “Diagnostics” > “Conditioning.
  
  
• Highlight the “Oil Pressure Valve” button and press “Okay” to relieve the oil pressure to zero as shown on the GUI digital gauge.
  
  
• Check the analog gauge on the accumulator rail to verify zero pressure.

2. Locate and disconnect the electrical connector for the conditioning pump and the oil pressure valve.

3. Remove the small 10-32 x 1/2” long Allen head screw that secures the cross bracket to the conditioner pump oil/filter pan. Refer to Figure 1. 

4. Remove the three conditioning pump bracket bolts located on the outside wall next to the waste tank. Refer to Figure 2.

5. Push the oil pan wall away from the bracket so that the complete assembly can be lifted up and out of the oil pan tray. Refer to Figure 3.

6. Lay the assembly across the dividing wall between the oil pan and center tub section. Refer to Figure 4.

7. Using a torque wrench and T20 Torx socket, tighten the seven screws to 26-28 Inch pounds or 3.1 Newton Meter Nm. Start with one screw and alternate sides of the pump head when torquing the screws. Refer to Figure 5 for torquing sequence.

8. Reverse the pump removal procedure (step 5 – step 2) to re-install the conditioner pump and bracket assembly back into the machine. 

This procedure will show how to remove and replace the injector rail along with replacing the heater element. There are times when lane cleaner or other liquids are introduced into the conditioner tank by accident and the injectors on the injector rail can become clogged and cannot be cleared out by the injector blow out procedure.

This procedure should also be followed when replacing the heater element if it fails. The heater replacement instructions are at the end of this injector rail replacement instructions.

Tools Needed:

Phillips screwdriver
3/8” Closed/open end wrench
3/8” Socket with 3/8” ratchet
6” to 10” 3/8” extension
Small screwdriver or painted screwdriver
Permanent marker for marking the injector cables
Extension hose from your spare parts kit
Screwdriver big enough to fit into the Cord Kill Stud Assembly to hold it in place
3/8” and 1/4” plastic caps for hoses

To start we need to de-pressurize and empty all the conditioner and cleaner from the conditioner and cleaner tanks.

1. Remove the electrical enclosure from the machine.

2. Disconnect all the connections from both RH and LH side of the electrical enclosure.

3. Remove the GUI, and then remove the injector cables that are below the GUI screen that route through the center wall off the machine. Mark these 1-5 so that they can be reinstalled the same as removed.

4. Remove the 4 each 3/8” socket head bolts that mount the electrical enclosure to the 4 “L” brackets.

5. You should be able to now lift the enclosure straight up and out of the machine and set aside.

Next, we need to remove the battery and its tray.

6. Remove the two battery clamps.

7. Remove the bottom battery tray. There are four hex cap screws holding securing this plate.

Now, we need to remove the conditioner tank.

8. Remove the cord kill micro switch bracket by removing the two 3/8” bolts that mount the switch and lay the switch and bracket over the wall out of the way.

9. Remove the cord kill stud assembly. Use a large screwdriver to put in the slot where the cord ring would normally go. Then, using a 3/8” closed/open end wrench, start unscrewing the cord kill stud assembly and remove with the washers and spring. Place all parts back together.

10. Remove the gas spring shock at this location, take a small pocket screw driver and push the clip outwards to unsnap the shock from the ball.

Note: Remember to de-pressurize the conditioning system and drain the system before you remove the hoses!

11. Find the two conditioner tank mounting bolts on the side of the machine and remove these. You will need to remove the side cover.

12. The tank is now loose and can be lifted straight up, but be careful of the air vent fitting towards the front of the machine. You can maneuver that fitting around the nut and ball joint of the hood spring. Just take your time.

13. Unplug the connection to the level sensor.

14. Lay the tank over to the side, or remove the tank by removing the two 3/8” hoses from the tank making sure you note where they came from. Then, take the 3/8” caps and cap off the both hoses so there are no leaks.

15. Remove the ¼” vent valve hose and cap.

Next, we need to remove the cleaner tank.

16. Remove the two 3/8” socket head screws that mount the cleaner tank to the back wall.

17. Slowly lift the tank up and disconnect the level sensor connection.

18. Lay the tank over the side, or remove the tank by removing the two 3/8” tubes from the fittings and cap them off with 3/8” caps. Remember to drain the system and tank if you are removing the tank.

Before we remove the injector rail we will need to remove the injector connections from the injectors themselves.

19. Use a small pocket screwdriver or a paint can opener like in the tools picture, move the screwdriver between the injector and the felt padding centering the screwdriver to the injector.

Then, push up on the screwdriver, this will push up on the clip on the injector unlocking it. While the injector is unlocked, grasp the connection and pull away from the body of the injector.

20. You will need to do this to all 39 injectors.

21. After you finish unplugging all 39 connections, disconnect the heater connection on the LH side of the injector rail under where the conditioner tank was mounted.

To get at the rail mounting nuts under the accumulator rail, you will need to remove the accumulator.

22. Remove the two mounting nuts and lift and move the accumulator away from the wall. Slide the two carriage bolts out and set aside as they may fall out and get lost.

23. You should now have clearance to remove the two nuts for the injector rail.

24. Remove the two other nuts along the rail on the inside so that the rail is loose. These are located below the buffer up/down motor and below the AC power converter.

Removing the rail:

25. Now that the rail is loose, you can disconnect the 1/4” or 3/8” hose that leads up to the spin on oil filter from the end of the injector rail on the left-hand side and remove the other 3/8” hose on the right-hand side that leads up to the accumulator rail.

26. Drop the injector rail out the bottom of the machine.

Once you have the old injector rail out you can now install the new rail by following these instructions in reverse.

Replacing the heater element in the injector rail:

By following the above replacement instructions, you will have the injector rail out of the machine. Now, you can work on this injector rail on the bench to replace the heating element.

27. Remove all the silicone from each end of the rail that holds the element into the rail.

28. Pull out the heater element from the rail. If it does not want to come out easily, you may have to take a 1/4” threaded rod 20’ to 24” long to tap the element out of the injector rail.

29. Once the heating element is out of the injector rail, install the new element into the rail trying to center it inside the rail. It should be placed 2-1/2” from each end. The rail is 41” long and the heating element is 36” long. Center it the best you can and then fill the cavity back up with silicone on both ends.

30. Reinstall the injector rail in reverse from the instructions above.

PROCESS for RESOLVING INCONSISTENT INJECTIONS or PURGING CONTAMINATION from the Conditioning System

Note: Before starting on the following 12 or 23 step procedures, please read these “Suggestive Steps to Solve Inconsistent Injections”.  Try these first, and if issues persist, go to “Purging Contamination from the Conditioning System” below.

Suggestive Steps to Solve Inconsistent Injections:

Purging Contamination from the Conditioning System:

 Refer to pages 132-144 of the Envoy Operation & Service Manual (14-900101-000)

IF CLEANER IS ACCIDENTALLY ADDED TO THE CONDITIONER TANK BUT NOT CIRCULATED THROUGH THE SYSTEM:

DO NOT OPERATE THE MACHINE BEFORE CONDUCTING THE 14 STEP PROCEDURE below to contain the resulting white sludge from being spread through the rest of the conditioner system.  Conducting this procedure as soon as possible after the cleaner has been added to the conditioner tank will minimize the negative effects and avoid the need to conduct the 24-step process to purge the contamination from the complete conditioner system.

1. Remove the pump outlet tubing at the compression fitting where it connects to the inlet of the Spin-On Oil Filter.

2. Use union fitting to attach ~40” tubing (from spare parts kit or local hardware or plumbing store).

3. Place loose end of this tube into a 2-5 liter container to collect the waste fluid.

4. Go to the Diagnostics menu to activate the conditioner pump to pump all the fluid out of the conditioner tank.

5. Remove conditioner tank to remove any solid or gel that remains in the bottom of the tank. Use IPA99 if necessary to help remove any contamination from inside the conditioner tank before reinstalling.

6. Fill the conditioner tank with 99% Isopropyl Alcohol (61-860254-000/61-860254255-000 IPA 99) and purge any remaining conditioner/cleaner from the system tubing by activating the conditioner pump until the drain tubing in the waste container runs with CLEAR IPA 99.

7. Clean or replace the conditioner screen filter. (page 137-138)

8. Drain the Conditioning Supply Tank completely of all IPA 99. (pages 133-134)

9. Fill the conditioner tank with the desired new Conditioner.

10. Purge any remaining IPA 99 from the system tubing by activating the conditioner pump until the drain tubing in the waste container runs with CLEAR new Conditioner.

11. Remove the drain tube and reconnect the tube onto the compression fitting where it connects to the inlet of the Spin-On Oil Filter.

12. Replace the 11-655029-001 Spin-On Filter if necessary (pages 135-136). NEVER BYPASS the Spin-On Oil Filter when pumping fluid through the injector rail.

13. With the machine in the operating position, turn on the heat cycle to circulate the new Conditioner in the system for a few minutes to purge air out of the system.

14. Run the new Conditioner through the injectors by running a minimum of 5 lanes with the 100 Unit pattern for all 39 injectors for a single zone of 50 feet.