1. Center Network Systems
1.1. 3rd Party Software
1.1.1. ELO Touchtool Drivers and Software
Environment:
Vector, Vector Plus, Sync CNS
Applicable Version(s):
Windows XP through Server 2012
Description:
Latest ELO Drivers for use.
Applicable Files:

EloDriver_Svr2008_5.8.0.exe

EloDriver_Svr2012,W10,W7,WXP_6.9.7.exe 

Related Information and Links:
N/A
Revision Date:
09/18/2017 - Released to KB.

 
1.1.2. Meriq Systems
1.1.2.1. Meriq Online Reservations
1.1.2.1.1. Configure Sync Deposit Accounts with Meriq Reservations
Environment:
Sync CNS with Meriq Online Reservations
Applicable Version(s):
Sync 3.8
Procedure:

This procedure is assuming Meriq has already connected to the system and configured Sync to interface with the Meriq reservation system online.

Create Account Category

  1. Open Sync Office
  2. Navigate to Analysis > Account Categories
  3. Click the + sign to create a new Category
  4. Name the category Online Reservations or something similar
  5. Click OK to save the new category
  6. Click Exit
Configure Online Reservation Deposits
  1. Open Sync Office
  2. Navigate to Sales > POS Policies
  3. Select the Reservations tab
  4. Click the drop-down for Default Online Deposit Collection type and Change to the one you created
  5. Click OK to save the change
At this point the system will automatically create deposit accounts for the Meriq reservations that are attached to the reservation.

The reservation deposits will be created with the reservation date and title from the reservation.  

Creating Payment Method

The next step is to create a payment method to allow for tracking of the incoming and outgoing funds.

  1. Open Sync Office
  2. Navigate to Sales > Cash Payment Methods
  3. Click the + sign to create a new payment method
  4. Name the method Online Deposits or something similar
  5. Check the Online Deposit Payment Method checkbox
  6. Click OK to Save the new payment method
  7. Click Exit
This will make sure all the sales reports properly account for the deposits coming into the system and being logged into the accounts. 
Applicable Files:
N/A
Related Information and Links:
N/A
Revision Date:
12/06/2022 - Released to KB.

 
1.2. Brunswick Sync
1.2.1. Sync Kiosk Scoring
1.2.1.1. Sync Kiosk Troubleshooting
1.2.1.1.1. Sync Kiosk Scoring - Customer Troubleshooting Guide
Environment:
Sync Scoring Kiosk Installations
Applicable Version(s):
Sync 3.7 and later
Document Description:
Comprehensive troubleshooting guide for end users.
Applicable Files:
Kiosk Scoring Troubleshooting - Customer.pdf
Related Information and Links:
N/A
Revision Date:
05/09/2022 - Released to KB.

 
1.2.1.2. Sync Kiosk User Manual
Environment:
Sync Kiosk system
Applicable Version(s):
Sync 2.2/2.3
Document Description:
This user manual describes how to bowl and navigate the screens necessary for the Sync Kiosk system.
Applicable Files:
Kiosk User Manual.pdf
Related Information and Links:
N/A
Revision Date:
05/16/2018 - Updated for Sync 2.2/2.3. Includes MyShot information.
01/19/2017 - Released to KB.

 
1.2.2. Sync Options
1.2.2.1. EPOS Interface
1.2.2.2. Sync Stored Value Interface
1.2.2.2.1. Stored Value - Reporting Information

Sync reports value added to stored value (SV) cards and value removed from SV cards via payments in the "Stored Value" section of the sales report. This section only includes direct addition/removal of monetary value to SV cards by Sync. It does not include SV package sales.

From the perspective of Sync, this operation directly adds or removes monetary value to/from a card. Therefore, these operations are not taxed because the SV card is functioning like a gift card, and sales of gift cards are not generally taxable nor do they count as revenue. If, however, adding a specified amount of money to a card from Sync "converts" the dollar amount to points/credits/etc. such that applicable laws and accounting rules dictate that this sale be reported as revenue and/or taxed, there are two options for the bowling center.

  • The first is to use SV packages to add value to cards - these are attached to products in Sync and these products can be taxed. 
  • The second is to account in the bowing center's accounting program for the value added to the cards. 
Note that in either case, if SV cards are allowed to be used as payment in Sync, the bowling center must be very careful to not count value added to SV cards as revenue/taxable sales and the products sold and paid for by SV cards as revenue/taxable sales or double-counting may occur.

1.3. Desk Peripherals
1.3.1. All in One COM Port Peripherals not Functioning
Environment:
All-in-One client computer
Applicable Version(s):
All-in-One pole display and receipt printer.
Issue:
Pole display or receipt printer do not work on All-in-One computer.
Cause:
No power is supplied to the COM ports used for All-in-one pole display and receipt printer causing failure to operate properly.
Solution:

You have to turn on +12V power to the COM port where the peripheral that requires power is using.  One example: Customer Display is plugged into COM 3 by default.

In order to power on the devices, you need to access the BIOS:

  1. Press the Delete button repeatedly during boot, after the POST beep and go to the Advanced tab. The boot up is fast so be prepared with pressing the Delete button.
  2. Select Intel Advanced Menu.
  3. Select the VGA/COM power Configuration and power ON the desired ports by selecting +12V (default is None). Please note, only turn power on for the COM port in which the peripheral requires power.
  4. Press the F10 button to save and exit the BIOS.

Warning!!!

The powered ports are designed strictly for Touch Dynamic products. Connecting peripherals other than TD rear LCD or 2x20 Customer Display to the powered port will result in the permanent system damage and will void the warranty!!! Do not disconnect or re-connect the devices to the ports while the system is up and running

Applicable Files:
Related Information and Links:
Revision Date:
05/26/2021 - Released to KB

 
1.4. Media Manager
1.4.1. Media Manager on Client Cannot Connect to Server
Environment:
Client computer with Media Manager installed
Applicable Version(s):
All
Issue:

The following error will show when trying to open the Media Manager application from a client computer:


Cause:
Possible Date/Time/Time Zone do not match the server.
Solution:

Ensure all date/time/time zone of the client match that of the server exactly.

The command: net time \\cmserver /set may be run from the client computer in a command prompt window to match the server time exactly. Just answer "Y" to the question that presents after running the command if the time from the server is correct and you want to accept the time match.

Applicable Files:
Related Information and Links:
1.4.2. Media Manager Video Learning
Environment:
Vector Plus/Vector with Media Manager
Applicable Version(s):
All
Document Description:

The zip file contains flash-driven video tutorials on using the Brunswick Media Manager.

Users should start with the Media Manager Main Menu.exe file.

Applicable Files:
MediaManagerVLTs.zip
Related Information and Links:
Download File
Revision Date:
08/20/2016 - Released to Knowledge base.

 
1.5. Vector Desk Control
1.5.1. Locked Transaction(s) in Vector Desk
Environment:
Vector Desk
Applicable Version(s):
All
Issue:
Cannot cash out a lane, or if you select it, it locks the reception payment screen up.
Cause:
There is a locked transaction in the database.
Solution:

1. Insert your Vector disk.

2. Navigate to 6433 Folder on Vector Disk.

3. Run FixTrans.exe.  

Applicable Files:
See attachment
Related Information and Links:

Revision Date:
4/15/16

 
1.5.2. Vector Desk Control and Irfanview Commercial Creation
 
Title: Vector Desk Control and Irfanview Commercial Creation
Environment: Vector scoring
Applicable Version(s): All
Description: How to edit Commercial files using the Irfanview program
Applicable Files: See attachment
Related Information and Links:
1.6. Vector Plus
1.6.1. VP Export Utility
Environment:
Vector Plus locations
Applicable Version(s):
Documentation is based on VP version 7.0.7
Document Description:
User guide and data field explainations
Applicable Files:

VP Journal Log Export Field Descriptions.docx

VPExport User Guide.docx

Related Information and Links:
N/A
Revision Date:
05/14/2022 - Released to KB.

 
1.6.2. VP Mechanic
1.6.2.1. Cash Drawer Will Not Open but Receipt Printer Works
Environment:
Serial port settings for cash system
Applicable Version(s):
All
Issue:
Cash drawer won't open, but pole display and receipt printer may function normally.
Cause:

The check box for the CMS compatible option may be selected indicating legacy cash peripheral hardware, but the peripherals are not legacy.

Legacy hardware includes Star printers, intelligent cash drawers, and beige colored customer displays (pole display).

Solution:
Remove the check mark for CMS Compatible. Only check the CMS compatibility box for legacy pole displays, receipt printers, and cash drawers.
Applicable Files:

Related Information and Links:

Revision Date:
3/10/2016

 
1.6.3. VP Office
1.6.3.1. Daily Reports Automatic Email Option Fails to Send Email
Environment:
VP Office > Daily Reports
Applicable Version(s):
6.629 and higher
Issue:
The email for the Daily Reports is not sending properly.
Cause:

Either lack of Internet connection on the server, lack of repository folder for .pdf report or a configuration setting in VP Office > Daily Reports is incorrect. Typically, the SMTP, Port assignment or SSL designation is incorrect.

 
Solution:

Ensure all required fields of the Daily Reports section are filled in with correct and working information. The attached document describes all required fields and explains how to use the Daily Reports feature.

The following information can be utilized in the Email Settings section to test and validate that the Daily Reports is working properly:

SMTP Host: smtp.gmail.com
Sent email address: brunswick.tester@gmail.com
Email password: brun5w1ck
Port: 465
SSL: checked


Applicable Files:
'Automatic Daily Reports.pdf'
Related Information and Links:
Revision Date:
09/19/2018 - Released to KB

 
1.6.3.2. Microsoft .NET Framework unhandled exception error logging into Office from any client or server.
 
Title: Microsoft .NET Framework unhandled exception error logging into Office from any client or server.
Environment: Vector Plus CNS System
Applicable Version(s): This tip applies to Vector Plus version 5.xxx
Issue:
 The following error shows when logging into Vector Plus Office from any client or server.

Cause: The c:\CM2\Translations\CMEnglish.mdb file is corrupted.
Solution: Copy the c:\CM2\Translations\CMEnglish.mdb from the Vector Plus version 5.xx update cd to the  c:\CM2\Translations folder.
Applicable Files:
Related Information and Links:
1.6.4. VP Options
1.6.4.1. VP Ticket Depot
1.6.4.1.1. Ticket Depot does not Dispense Tickets
 
Title: Ticket Depot does not Dispense Tickets
Environment: VP Desk
Applicable Version(s): VP with Ticket Depot (VP 5.124 and newer)
Issue: Ticket Depot units will not dispense tickets nor automatically disable after a game
Cause: This means the Ticket Depot units are not receiving any Vector Notification messages.
Solution:

Verify that the Ticket Depot option CD has installed in the center by checking the server for a service called "Brunswick Ticket Depot Service". Next, check that the Ticket Depot feature is activated in Site Management. If the service is present on the server but the feature is deactivated in Site Management, follow the steps below. Otherwise, you have not run into the issue that this solution solves.

If the feature should be activated, activate it via Site Management.

If the feature should not be activated, disable the "Brunswick Ticket Depot Service".
Applicable Files:
Related Information and Links:
1.6.4.1.2. Ticket Depot Installation and Vector Plus Users Guide
Environment:
Ball lift area and Vector Plus CNS system
Applicable Version(s):
Vector Plus 5.104 and higher with Vector Scoring
Document Description:
These documents describe the Ticket Depot system installation and use.
Applicable Files:

'Ticket Depot Installation 57-900080 - 1-14.pdf'

'Ticket Depot_Vector Plus User Guide.pdf'

Related Information and Links:
Revision Date:
09/06/2019 - Released to KB

 
1.6.5. VP User Guides
2. Lane Maintenance
2.1. Brunswick Envoy
2.1.1. Envoy Conditioning System
2.1.1.1. Max and Envoy Lane Machine Heater Troubleshooting Instructions
Environment:
Max or Envoy lane machine
Applicable Version(s):
All
Procedure:
See attachment
Applicable Files:
'Max and Envoy Lane Machine Heater Troubleshooting Instructions.pdf'
Related Information and Links:
Revision Date:
03/05/2020 - Released to KB

 
2.1.1.2. Process for Resolving Inconsistent Injections or Purging Contamination from the Conditioning System
Environment:
Envoy and Authority22 Lane Machines
Applicable Version(s):
All
Procedure:

PROCESS for RESOLVING INCONSISTENT INJECTIONS or PURGING CONTAMINATION from the Conditioning System

Note: Before starting on the following 12 or 23 step procedures, please read these “Suggestive Steps to Solve Inconsistent Injections”.  Try these first, and if issues persist, go to “Purging Contamination from the Conditioning System” below.

Suggestive Steps to Solve Inconsistent Injections:

Purging Contamination from the Conditioning System:

 Refer to pages 132-144 of the Envoy Operation & Service Manual (14-900101-000)

IF CLEANER IS ACCIDENTALLY ADDED TO THE CONDITIONER TANK BUT NOT CIRCULATED THROUGH THE SYSTEM:

DO NOT OPERATE THE MACHINE BEFORE CONDUCTING THE 14 STEP PROCEDURE below to contain the resulting white sludge from being spread through the rest of the conditioner system.  Conducting this procedure as soon as possible after the cleaner has been added to the conditioner tank will minimize the negative effects and avoid the need to conduct the 24-step process to purge the contamination from the complete conditioner system.

  1. Remove the pump outlet tubing at the compression fitting where it connects to the inlet of the Spin-On Oil Filter.

  2. Use union fitting to attach ~40” tubing (from spare parts kit or local hardware or plumbing store).

  3. Place loose end of this tube into a 2-5 liter container to collect the waste fluid.

  4. Go to the Diagnostics menu to activate the conditioner pump to pump all the fluid out of the conditioner tank.

  5. Remove conditioner tank to remove any solid or gel that remains in the bottom of the tank. Use IPA99 if necessary to help remove any contamination from inside the conditioner tank before reinstalling.

  6. Fill the conditioner tank with 99% Isopropyl Alcohol (61-860254-000/61-860254255-000 IPA 99) and purge any remaining conditioner/cleaner from the system tubing by activating the conditioner pump until the drain tubing in the waste container runs with CLEAR IPA 99.

  7. Clean or replace the conditioner screen filter. (page 137-138)

  8. Drain the Conditioning Supply Tank completely of all IPA 99. (pages 133-134)

  9. Fill the conditioner tank with the desired new Conditioner.

  10. Purge any remaining IPA 99 from the system tubing by activating the conditioner pump until the drain tubing in the waste container runs with CLEAR new Conditioner.

  11. Remove the drain tube and reconnect the tube onto the compression fitting where it connects to the inlet of the Spin-On Oil Filter.

  12. Replace the 11-655029-001 Spin-On Filter if necessary (pages 135-136). NEVER BYPASS the Spin-On Oil Filter when pumping fluid through the injector rail.

  13. With the machine in the operating position, turn on the heat cycle to circulate the new Conditioner in the system for a few minutes to purge air out of the system.

  14. Run the new Conditioner through the injectors by running a minimum of 5 lanes with the 100 Unit pattern for all 39 injectors for a single zone of 50 feet.

  • If the above procedure was not effective or if you are unsure if you contained the cleaner in the conditioning tank before it was spread to the rest of the system, you will need to conduct the 23-step procedure below:

IF CLEANER WAS CIRCULATED THROUGH THE SYSTEM or if the injectors are suspected of contamination USE THE BELOW PROCEDURE.

Please purchase 2 each 11-655029-001 Spin-On Filters for Replacement During this Procedure.

Parts needed: 

  • 2 Each 11-655029-001 Spin-On Filters
  • 6 Quarts IPA 99% alcohol (61-860254-000/61-860254255-000)
  • Teflon thread tape
  1. Completely Drain the old conditioner and residue from the Conditioning Supply Tank (pages 133-134). Pump out as much of the existing conditioner from the tank and system tubing as possible (+Physically remove conditioner tank to empty liquid or contamination below the inner tubing level.) BEFORE adding any IPA99.  If the 11-655029-001 Spin-On Oil Filter is completely plugged and blocking the outlet of the pump, it may be necessary to replace it with a new filter at this time instead of at step #7 (pages 135-136). NEVER BYPASS the Spin-On Oil Filter when pumping fluid through the injector rail. 
  2. Remove the accumulator from the accumulator rail and drain contents. Pour IPA 99 into the opening and fill to top. Shake the IPA 99 inside the accumulator to wash out any contaminates. Note: When replacing the accumulator, be sure to add Teflon tape to the threads of the fitting before reinstalling the accumulator.

  3. Fill the conditioner tank with 99% Isopropyl Alcohol (61-860254-000/61-860255-000 IPA 99).

  4. Purge any remaining conditioner from the system tubing by activating the conditioner pump until the drain tubing in the waste container runs with CLEAR IPA 99. 

  5. Remove the drain tube and reconnect the tube from the accumulator rail to the pressure control valve.

  6. Activate the conditioner pump to let the conditioner pressure increase to 45psi in the Diagnostics with the Oil Pressure Valve closed and then quickly turn the conditioner pump off.  Then open the Oil Pressure Valve to let the pressure drop to 0psi.  (This step helps purge residual conditioner that may be trapped in the accumulator).

  7. Replace Spin-On filter with new one.

  8. With the machine in the operating position, circulate the IPA 99 in the system for a few minutes to purge air out of the system (page 137).

  9. Remove the buffer brush (pages 143-144

  10. Create a special pattern that is 100 units of oil for all 39 injectors for a single zone of 50 feet.

  11. Run the IPA99 through the injectors by running a minimum of 10 lanes with this pattern.

  12. Drain the Conditioning Supply Tank (pages 133-134) by pumping out as much of the existing IPA99 from the tank and system tubing as possible.

  13. Fill the conditioner tank with the desired new conditioner.

  14. Purge any remaining IPA 99 from the system tubing by activating the conditioner pump until the drain tubing in the waste container runs with CLEAR new conditioner.

  15. Remove the drain tube and reconnect the tube from the accumulator rail to the pressure control valve.

  16. Activate the conditioner pump to let the conditioner pressure increase to 45psi in the Diagnostics with the Oil Pressure Valve closed and then quickly turn the conditioner pump off.  Then open the Oil Pressure Valve to let the pressure drop to 0psi. (This step helps purge residual IPA 99 that may be trapped in the accumulator).

  17. Replace the Spin-on Filter: Remove the spin-on filter that has residual conditioner and replace it with a new spin-on filter.

  18. With the machine in the operating position, turn on the heat cycle to circulate the new conditioner in the system for a few minutes to purge air out of the system.

  19. Run the new Conditioner through the injectors by running a minimum of 5 lanes with the 100 Unit pattern for all 39 injectors for a single zone of 50 feet.

  20. Run the Oil Injector Zig-Zag Test (pages 91-92) to assure that all injectors are properly firing with the expected pentagon shaped pattern.

  21. Reinstall the buffer brush. (pages 143-144)

  22. Select an actual pattern and run 10 lanes.

  23. Use the Computer Lane Monitor to assure that the oil volume is correct for the selected pattern.

If these steps do not clear the injectors, please contact Brunswick Tech Support for additional information techsupport@brunswickbowling.com or Domestic 231-725-4966 or International 231-725-4966

Revision Date:
12/05/2016 - Released to KB

 
2.1.2. Envoy Electronics
2.1.2.1. Adjusting the DECEL Trim Pot on the Envoy Speed Control PCB
Posted Values Posted Values
Environment:
Envoy Lane Machine
Applicable Version(s):
All
Procedure:

Making this adjustment for the DECEL trim pot will give you more flexibility when making the Base and End of Lane Speed adjustments. This helps stop the machine faster in the pin deck area instead of the machine coasting to a stop.

Note: This adjustment is not necessary for machines built after 1/1/2014

Tools Needed:

  • Phillips Head Screw Driver for removing the enclosure cover.
  • Small Pocket Screw Driver for making the adjustment. (picture below)


1. Remove the battery cable from the electrical enclosure marked “To Battery”; this will ensure there is no chance to cause a short.

2. Remove the top cover on the electrical box using the Phillips screw driver to gain access to the speed control board.

3. The DECEL trim pot is the 5th trim pot from the top. It will say “DECEL” next to it. Using a small pocket screw driver adjust the trim pot all the way CCW until it stops. Do not force the trim pot, but just turn the pot CCW until it stops.

4. Replace the cover and make your adjustments in the GUI for the Base or End of Lane Speed now.



03/11/16 - Released to KB

 
2.1.2.2. Balancing the End of Lane Speed Adjustment
Environment:
Envoy Lane Machine
Applicable Version(s):
All
Procedure:

Notes to read before continuing:

A new adjustment to the Decel Trim pot went into effect approximately 1/1/2014 this adjustment would cause the machine to brake harder at the end of the pindeck and at the foul line. Because of this we can add higher Base Speed and End Of Lane voltage adjustments making sure the machine passes through the pin deck area without it going too far and falling onto the skids at the end of the pin deck. In testing, after this Decel adjustment was made, we can raise the Base to its fullest 27 VDC and the End Of Lane Speed to its fullest +15 and the machine will not run off the end of the pindeck onto the machines skids. It is suggested that if the “Decel Trim Pot” and the “FMAX Trim Pot” are set properly, the setting for the End of Lane Adjustment should be set at +6. Then, the Base Speed Adjustment is all that is needed to dial in the correct speed of the machine.

  • The purpose if adjusting the Decel Trim pot full CCW is to apply the brakes stronger at the pindeck end of the lane. If the mechanic can verify that the machine already stops very quickly (and has never run off the end of the lane), then they could skip this step.

  • The purpose of adjusting the Base Voltage for Speed Calculations is to increase or decrease the speeds at all locations on the lane. This is mainly done if the machine doesn't run the entire lane in the expected time range.

  • The EOL speed adjustment only affects the speed in the last ~12" of forward travel at the pindeck end of the lane. It should always be done AFTER any Base Voltage adjustments.

End Of Lane Speed Adjustment:

Tools needed: AC Power Cord for the lane machine

Note: This adjustment is made with the machine switched over to AC Power, Unplug the battery cable from the port marked “Battery” on the electrical enclosure and change over the power type connector to the “AC Power” connection.

The End of Lane Speed Adjustment is balanced between the upper and lower limits for the center to reduce the risk of an unknown “borderline” adjustment.

Balancing this adjustment is also critical to make sure the machine will run successfully if the center ever needs to use the e RUN feature (without GUI voltage adjustments).

1. Finding the Upper and Lower Limits for the End of Lane Speed number.

  • Record the starting End of Lane Speed Adjustment value.

  • Reduce the End of Lane Speed Adjustment in steps of 2 units until the machine stalls in the pin deck area (rear cover <2” past 2-3 pin spots). Note this number (usually a value of -5 to -15).

2. Set the End of Lane Speed Adjustment back to the starting value and continue to increase in steps of 2 until the machine drops off the end of the pin deck. Note: This number also (usually a value of +5 to +15). It is normal to have a 20 point spread between upper and lower limits.

3. Set the final End of Lane Speed Adjustment value halfway between the upper and lower limits that were found above.   

Example: If the lower limit was -8 and the upper limit was +12, then set the final value to +2.

It is best to balance the End of Lane Speed Adjustment value with a fully charged battery and then continue to run the machine for the remaining lanes of the entire center to assure that it runs perfectly through all pin decks without any issues.

If you notice any lane that the lane machine is at risk of stalling or running past the end of the pin deck, make slight adjustments to this balanced End of Lane Speed Adjustment value. Contact Brunswick Technical Support if you experience a smaller range between upper and lower limits or experience inconsistent results with these adjustments.

 

Revision Date:
3/19/2016 - Released to KB

 
2.1.2.2.1. Envoy Traction Motor Voltage Adjustment

 

Environment:
Envoy Lane Machine
Applicable Version(s):
All
Procedure:

This adjustment is made when you have adjusted your Envoy Base Speed Adjustment to its high limit of 27 volts and the machines time is still too slow for proper operation in the selected cleaning mode you are using for that pattern. To time your Envoy, start the timing once you have put the Envoy onto the lane and you have pressed the Okay button to send the Envoy down the lane. Once the Envoy has returned to the foul line and stopped is when you stop the timer.

Tools Needed:

  • #2 Phillips screwdriver

  • Small pocket screwdriver.

  • Voltmeter

  • Sealer or White-Out to lock trim pot into position


Note: Please run 6-8 lanes before timing the Envoy to warm up the drive motor and to wet down the absorbent wiper.

Below are the time parameters for each cleaning mode.

62-72 Seconds Quick Clean
70-80 Seconds Heavy Clean
8
0-88 Seconds Max Clean

Normally, the voltage is factory preset at 14.2VDC. There may be situations where this voltage may need to be checked, readjusted or raised between 14.2 and 14.8 VDC for the Envoy to perform at its rated speed for that cleaning mode. The most common situation is when the Envoy stops in the pin deck area or the machine is running very slow.

Note: This adjustment is made with the AC power cord. You must change the power type jumper to AC power to make this adjustment. To switch to using the AC/DC power supply, first disconnect the AGM or Lithium battery power cable and power type jumper (#1) from the electrical enclosure (#2). Then, locate the AC/DC power supply red 24DVC power cable connector (usually coiled just under the left side of the electrical enclosure). Connect the AC/DC power supply cable and power type jumper to the electrical enclosure. (See Figure #1)

Figure #1 


Once you have made the change to AC power, and have ran 6-8 lanes in a clean and condition mode, remove the top cover of the electrical enclosure by removing the six screws on the top of the enclosure.

1. Locate the Drive Motor connector on the same side (left side looking from handle) of the enclosure as the AC power plug was installed. Leave the drive motor connector plugged into the enclosure. Take your volt meter leads and put the red lead into the connector wire for the brown wire, and the black lead into the blue wire on the connector like the illustration below (Figure #2). Select on your volt meter DC Voltage for this test.

Figure #2

2. Using the GUI, navigate to Maintenance > Diagnostics > Drive, then make sure the Forward is selected on the right-hand button display. Now select and press Drive on the left-hand button. This should start the drive motor and the volt meter should read DC voltage at 14.2 volts. If not, this voltage will need to be adjusted up to the 14.2 to 14.8VDC.

To adjust this voltage higher you must adjust the speed control boards “FMAX” trim pot. This is the first trim pot from the top of the board (see Figure #3)

3. While the machine is running in the drive test mode, adjust this trim pot to 14.5VDC to 14.8VDC. Once this has been obtained, go back to your base speed adjustment and start at the default voltage of 24.0 volts and adjust voltage for speed from there.

Be sure to seal the trim pot with a sealer from an electronics shop or use White-Out correction liquid from an office supply store to seal the trim pot otherwise the adjustment may change from normal everyday transportation.

Figure #3

 

 

Again, below are the parameters for each cleaning mode.

62-72 Seconds Quick Clean
70-80 Seconds Heavy Clean
80-88 Seconds Max Clean

Note: Please make sure you run 6 to 8 lanes to warm up the lane machine drive motor and wet the absorbent wiper so that you can get a more accurate time measurement.

Revision Date:
3/19/16 - Released to KB


 
2.1.2.3. Envoy Base Voltage Adjustment
Environment:
Envoy Lane Machine
Applicable Version(s):
All
Procedure:

Notes to read before continuing:

A new adjustment to the Decal Trim pot went into effect approximately 1/1/2014. This adjustment would cause the machine to brake harder at the end of the pindeck and at the foul line. Because of this, we can add higher Base Speed and End Of Lane voltage adjustments making sure the machine passes through the pin deck area without it going too far and falling onto the skids at the end of the pin deck. In testing, after this Decal adjustment was made, we can raise the Base to its fullest 27 VDC and the End Of Lane Speed to its fullest +15 and the machine will not run off the end of the pindeck onto the machines skids.

  • The purpose if adjusting the Decal Trim pot full CCW is to apply the brakes stronger at the pindeck end of the lane. If the mechanic can verify that the machine already stops very quickly (and has never run off the end of the lane) then they could skip this step.
     
  • The purpose of adjusting the Base Voltage for Speed Calculations is to increase or decrease the speeds at all locations on the lane. This is mainly done if the machine doesn't run the entire lane in the expected time range.

  • The EOL speed adjustment only affects the speed in the last ~12" of forward travel at the pindeck end of the lane. It should always be done AFTER any Base Voltage adjustments.

Base Voltage Adjustment

Tools Needed: AC Power cord for the lane machine

The total time of the Envoy to run a lane is the BEST indicator of whether or not you need to adjust the “Base Voltage for Speed Calculation”.

This adjustment is made with the machine switched over to AC Power. Unplug the battery cable from the port marked “Battery” on the electrical enclosure and change over the power type connector to the “AC Power” connection.

Don’t bother to measure the time to run the first lane since it will be inaccurate due to the following reasons:

  • The battery voltage may be abnormally high if it was just removed from the charger (the GUI makes the proper speed adjustments based on the loaded voltage at the end of running lane 1).
  • The squeegee absorbent wiper may have more friction from being dryer on the first lane.
  • It is best to average the time to run the next two lanes after the system is more stable.
  • This will also reduce the variation from topography or other variables between any two lanes.
  • Complete at least 6 lanes before timing the Envoy.

The total speed of the machine, from pressing the start button to the finish of the lane should be between these times, depending on what cleaning speed is selected for that pattern.

  • 62-72 seconds -  Quick Clean
  • 70-80 seconds -  Heavy Clean
  • 78-88 seconds -  Max Clean

If the Envoy speed is slower than the selected mode above you will need to make a Base speed adjustment.

An example would be a pattern is in a Quick clean mode, and the machine was timed at 84 seconds. Normal time would be in between 62-72 seconds. This may cause the machine to slow down and stop in the pin deck area and give an Encoder Error, or even a Machine Controller Did Not Respond in the Required Amount of Time” message. These messages mean that there was an interruption in travel and the machine is waiting for a response to a process that was being done.

To make an adjustment to the base speed of the machine you must go to the GUI and navigate to the System > Settings area. The Base voltage is set by raising or lowering the voltage in the Base Voltage for Speed Calculations box, (Figure #1). Default setting is 24 volts, start by raising the voltage one full volt at first, then 0.5 volts each time afterword until you reach the desired parameters of cleaning mode that the machine pattern is in.

If the adjustment limits are reached and you still cannot reach the desired time parameters you will need to do a FMAX Trim Pot adjustment. Please refer to the FMAX Trim Pot Adjustment instruction sheet.

Figure #1


Revision Date:
3/17/16 - Released to KB

 
2.1.2.4. Envoy Charging System Troubleshooting
Environment:
Envoy battery charging system
Applicable Version(s):
All
Procedure:
See attachment
Applicable Files:
'Envoy Charging System Troubleshooting.pdf'
Related Information and Links:
Revision Date:
10/04/2018 - Released to KB

 
2.1.2.5. Envoy GUI Losing 4 Hours of Time
Environment:
Envoy Lane Machine
Applicable Version(s):
All
Issue:
Envoy GUI does not hold time, looses 4 hours of time
Cause:
Advantech GUI Motherboard Bug. The only time that the GUI loses 4 hours is just the first reboot after someone manually changes the time in the System Settings screen (such as when daylight savings time changes). It happens  infrequently.
Solution:

How to set your time and date to compensate for the 4-hour loss.

Tools needed: None

The Advantech Motherboard for the Envoy lane machine has a bug where the board reverts back 4 hours of time after the time has been changed and a re-boot of the GUI happens.

The work around for this is to set your time up four hours ahead when changing daylight savings time. Then, reboot one time and the time will revert back 4 hours. The time is now set and will not change when powered down and/or re-booted.

Remember, when changing the time, always add 4 hours to the time and then re-boot the GUI.


Advantech is working on this issue at the present time.

Revision Date:
3/19/16 - Released to KB

 
2.1.2.6. Envoy Power Type Change Over Procedure
Environment:
Envoy Lane Machine
Applicable Version(s):
All
Procedure:

The AC/DC power supply is designed to provide a level of back up protection in the event that the batteries fail to get recharged after use, or hold a charge as they end their life cycle.

The Envoy AC/DC Power Supply is installed below the electrical enclosure before the lane machine is shipped. To switch to using the AC/DC Power Supply, first disconnect the AGM or Lithium Battery power cable and power type jumper from the electrical enclosure.


Locate the AC/DC Power Supply red 24VDC power cable connector (usually coiled just under the left side of the electrical enclosure).

Connect the AC/DC Power Supply cable and power type jumper to the electrical enclosure.


The input cable of the AC/DC Power Supply is already connected to the Twist-Lock connector on the rear cover. Connect the Twist-Lock end of the supplied 125’ power cord into the matching connector in the rear cover. Place the power cord ring into the Cord Kill assembly. Connect the other end of the 125’ cable into a grounded power supply with 100-240VAC, 50/60 Hz. The Envoy machine should now be powered by the 24VDC nominal output of the AC/DC Power Supply and operate similarly as if it were powered by a battery.

The operator will now need to manage the power cord so that it does not get trapped under the lane machine during operation.

The 125’ power cord should only be connected to the AC/DC Twist-Lock connector on the rear cover when the Envoy is in the operating position. This cord should be disconnected before the machine is lifted into the transport position.

If the batteries are not fully charged, the AC/DC Power Supply cable and power type jumper should be disconnected from the electrical enclosure after running the lanes and the battery power cable and power type jumper should be reconnected to the electrical enclosure. The battery charger should then be connected and turned on to charge the batteries.

Notes:

  • This procedure would be the same when upgrading your battery from a AGM to a Lithium battery. The Power Type plug is very important.
  • If you upgraded from a AGM to a Lithium battery and did not change the power type plug the machine may run a bit slower, it will run but at a slower pace.
  • If you forgot to change the AC power type plug to a battery type power plug of any type the lane machine vacuum will run when the Okay button is pressed on the approach. When using AC power the vacuum runs continually like a Authority22 does since it is AC and has no worry with battery life. It is designed to run like this when using AC power. Battery power will give you options to delay the vacuum start time. 
Revision Date:
10/02/2015 - Released to KB

 
2.1.2.7. Installing the Emergency Run Display and Cable for the Envoy
Posted Values
Environment:
Envoy Lane Machines
Applicable Version(s):
All
Procedure:

The eRUN Display provides a way to continue to run the Envoy lane machine in an emergency situation without the GUI. The eRUN will only be able to run pattern #1, so it is a good idea to make sure that pattern #1 is your most popular pattern set in the clean and condition mode. Also, follow the End of Lane Speed Adjustments noted after the following basic Installation and Operation Instructions.

eRUN Display Installation Instructions

1. Turn the power off to the Envoy using the switch on the LH side cover.
2. Disconnect the non-functioning GUI and send it to the Brunswick for repair. (Contact Brunswick Electronic Repair or your Distributor if you are unsure of how to return electronic parts for repair.)
3. Locate the eRUN keypad extension cable (P/N 14-100899-000) from the eRUN package.

 

4. Connect one end of this cable to the T-handle keypad cable that was just disconnected from the GUI (Emergency Run Cable Connections figure is shown below).


5. Connect the other end of this cable into the “eRUN Keypad” port on the RH side of the electronic enclosure.


6. Locate the eRUN display cable (P/N 14-100897-000).

7. Connect the one end of this cable into the “eRUN Display” port on the RH side of the electronic enclosure.


8. Connect the other end into the port on the eRUN box 


9. Snap the eRUN enclosure onto the GUI support, using the spring-loaded ball detect similarly to the attachment of the GUI.



Note: Tighten down the screws on the display cable to the eRun emergency box and zip tie the cables together once you have them connected to both the eRun emergency box and electrical enclosure. This way you keep both cables together and the cables connected to the eRun box so that they do not get lost. Keep this “system” together in a safe place. If any one of these pieces are missing the eRun emergency backup system will not work.


 

eRUN Operation Instructions

1. Turn the power back on to the Envoy using the switch on the LH side cover.

2. Observe the 2-line eRUN Display text as it initially displays the firmware version and then indicates that the GUI is not detected and you are running in the eRUN mode.

3. Press the OK on the T-handle keypad as the eRUN text prompts you ‘Preparing Lane?’.

4. Observe the eRUN text as it is ‘Preparing’ (lowering the squeegee/duster cloth and setting the conditioner pressure).

5. Push the Envoy onto the lane when the eRUN text prompts you to put the machine onto the lane.

6. Press OK to start running that lane.

7. Repeat steps 3 through 6 for each lane that you choose to run.

8. Simple error messages will be displayed, but the eRUN has limited functionality and should be replaced with a functional GUI as soon as possible.

Reminder: Always have your favorite or most used pattern downloaded into the pattern #1 position as the eRun box only reads the #1 pattern position.

Applicable Files:
 'eRUN_Installation_and_Operation.pdf'
Revision Date:
06/1/2017 - Released to KB

 
2.1.3. Envoy Tracktion Drive, End of Lane & Encoder Sensors
2.1.3.1. End of Lane Sensor ID: Removing, Replacing and Adjusting
Environment:
End of Lane Sensor Identification, Removal, Replacement and Adjustment.
Applicable Version(s):
All Version Authority22 and Envoy Lane machines.
Procedure:

The Authority22 and Envoy lane machines have used different types of "End of Lane sensors" since their inception. The current part number for the sensor is 14-100235-091. This sensor (3rd Gen) can be used in both the Authority22 and Envoy lane machines.

 

Authority22 End of Lane (EOL) sensor types:

   1st Generation was an adjustable type that was 3-1/8” long (85.3mm).

   2nd Generation was a photo-optical type that was 2-1/8” long (55mm) and is NOT adjustable.

   3rd Generation (Current) is an adjustable type that is 1-1/4” long (33mm).


Envoy End of Lane (EOL) sensor types (Same as A22):

   1st Generation was a photo-optical type that was 2-1/8” long (55mm) and was NOT adjustable.

   2nd Generation was an adjustable type that was 1-1/4” long (33mm).

 

Authority22 1st Generation End of Lane Sensor Replacement and Adjustment

The Authority22 first generation End of Lane sensor is a Capacitive Proximity Switch. The base is 3-5/16” long (85.3mm) and is adjustable.

Tools needed:

  • (2) 15/16” wrenches or adjustable wrench.

Replacing the 1st generation (A22 Only) End of Lane Sensor

1. Place machine in transport position with the cover open and power supply disconnected.
2. Loosen and remove nut at base of sensor.
3. Remove black O-ring from base of sensor.
4. Disconnect sensor cable from the quick-connect cable harness.
5. Pull sensor out from the top side of the machine and remove the second O-ring on top side of the sensor.
6. Place an O-ring under the top-side nut and then install new sensor from top side of the machine so that sensor extends 1-3/8" or 35mm beyond shield.

 

Note: The sensor must be set in proper position for accurate operation.

7. Place the second O-ring on the sensor pushing it up to the bottom side of the mounting shield.

8. Insert and tighten nuts at base of sensor.

*** Do NOT over tighten nuts ***

9. Adjust sensor as needed.

Adjusting the 1st generation (A22 Only) End of Lane Sensor

Tools Needed:

  • Small screwdriver included in the spare parts

    kit.
  • An accurate measuring device

  • (2) 15/16” wrenches or adjustable wrench

  1. Place machine in operating position with power supply connected.
  2. This sensor must be set in proper position and at the proper sensitivity for accurate operation.
  3. To adjust the physical position of the sensor, verify that the sensor extends 1-3/8" (35mm) beyond shield at its base and adjust if necessary using the 15/16" wrenches or adjustable wrenches.
  4. To adjust the sensitivity of the sensor, use a small screwdriver supplied in spare parts kit, to increase (clockwise) or decrease (counterclockwise) the sensitivity adjustment (yellow slotted dial). The factory-set position is with the slotted dial at approximately 3 o’clock.
  5. While the machine is on the approach, the LED on the sensor should be Off. Rotate the sensitivity adjustment clockwise so the LED turns On and then counterclockwise so it is Off. Place finger underneath sensor and the LED should turn On and then Off once the finger is removed. If the light stays on, then adjust sensitivity down (counterclockwise).
  6. Run the lane machine to verify proper sensitivity adjustment, if it returns too early then increase the sensitivity.
  7. Verify that the end-of-lane sensor does not contact the lane when the front lane-to-lane castors drop into the gutter at the foul line.

Authority22/Envoy 2nd generation End of Lane Sensor Replacement and Adjustment

The Authority22 Second Generation End of Lane Sensor is a Defuse Reflective Sensor. The base is 2-1/8” long (55mm) and no adjustment is necessary.

 

Replacing the 2nd generation End-of-Lane Sensor

Tools needed:

  • A wrench

Parts needed:

  • Replacement EOL sensor (Part Number 14-100235-000).
  1. Place machine in transport position with the cover open and power supply disconnected.
  2. Loosen and remove nut at base of sensor.
  3. Remove black O-ring from base of sensor.
  4. Disconnect sensor cable from the quick-connect cable harness.
  5. Pull sensor out from the top side of the machine and remove the second O-ring on top side of the sensor.
  6. Place an O-ring under the top-side nut and then install new sensor from top side of the machine.
  7. Place the second O-ring on the sensor pushing it up to the bottom side of the mounting shield
  8. Insert and tighten nuts at base of sensor until the end of the sensor is just even with the bottom edge of the lower nut.
*** Do NOT over tighten nuts ***

Adjusting the 2nd generation End of Lane Sensor

There is no adjustment necessary for this type of End of Lane Sensor. Check and make sure the sensor is operational by using the GUI and navigating to the Maintenance > Diagnostics > Sensors screen. Check the sensor by placing your hand under the sensor to check and see if the End of Lane sensor button on the GUI screen is changing color state. If so the End of Lane Sensor is working fine.

Authority22/Envoy 3rd Generation End of Lane Sensor Replacement and Adjustment

The Authority22 third generation End of Lane Sensor is a Defuse Reflective Sensor. The base 1-1/4” long or 33mm and is adjustable.

 

Replacing the 3rd generation End-of-Lane Sensor

Tools needed:

  • Adjustable wrench

Parts needed: Replacement EOL sensor (Part Number 14-100235-000).

  1. Place machine in transport position with the cover open and power supply disconnected.
  2. Loosen and remove nut at base of sensor.
  3. Remove black O-ring from base of sensor.
  4. Disconnect sensor cable from the quick-connect cable harness.
  5. Pull sensor out from the top side of the machine and remove the second O-ring on top side of the sensor.
  6. Place an O-ring under the top-side nut and then install new sensor from top side of the machine.
  7. Place the second O-ring on the sensor pushing it up to the bottom side of the mounting shield
  8. Insert and tighten nuts at base of sensor until the end of the sensor is just even with the bottom edge of the lower nut.             
*** Do NOT over tighten nuts ***

Adjusting the 3rd generation End of Lane Sensor

This style End of Lane Sensor has an adjustable sensitivity control that has been preset to the position shown below by Brunswick. The range of this adjustment screw is 270 degrees (135 degrees to either side of the position shown).

Do not force this screw more than 1/3 turn past the position shown.

Sensitivity Control Operational Indicator (Yellow) Power Indicator (Green)

This sensitivity control should result in a steady signal (shown by the yellow operational indicator light) while the red end of the sensor is within 4-6” of the lane or approach surface. This yellow operational indicator light should turn off, indicating that the sensor has gone past the pin deck end of the lane, if the lane surface is greater than 6” from the red end of the sensor.

Note: The mounting nut will cover the sensitivity control when the sensor is properly mounted on the front of the lane machine. Also, make sure to re-use the black O-rings from the original sensor while installing the new sensor.

Revision Date:
3/6/2017 - Released to KB

 
2.1.3.2. Envoy Travel Speed / Stalling Troubleshooting Guide
Environment:
Envoy Lane Machines
Applicable Version(s):
All Versions
Procedure:

Check of GUI Settings, Run Time Log and Observing Travel in Pin Deck (no meter or opening of enclosure).

  • STEP 1: When encountering any Envoy Travel Speed or Stalling issues, first determine the selected Travel Speed in the Pattern Design Parameters screen of the GUI. Record the selected speed below:   GUI Software version: ___

Quick Clean ______ ?                (62 – 72 second Run Time Range, Target 67 seconds)

Heavy Clean ______ ?               (70 – 80 second Run Time Range, Target 74 seconds for v3.04 GUI software)

Max Clean ______ ?                  (78 – 88 second Run Time Range, Target 82 seconds for v3.04 GUI software)

  • STEP 2: Review the Run Time Log to see if the Actual Run Times are in the proper time ranges selected above. It is best to record the data for lane #5, lane #15 and the last lane in the space below:

Lane #5 Run Time:  Avg _____ , Hi _____ , Lo _____ , 3rd _____ , 2nd _____ , Last _____ seconds

Lane #55 Run Time:  Avg _____ , Hi _____ , Lo _____ , 3rd _____ , 2nd _____ , Last _____ seconds

Last Lane Run Time:  Avg _____ , Hi _____ , Lo _____ , 3rd _____ , 2nd _____ , Last _____ second

  • STEP 3: Adjust the Base Voltage for Speed Calculation in the GUI SYSTEM SETTINGS screen. Every 0.5 Volt increase should reduce the Run Time Speed by ~1.5 seconds (unless the Envoy is nearly stalling in the pin deck). Run the Envoy again at least 5 lanes after making this adjustment to see if the run time changed as expected. Always ignore the slower run time of the first lane, unless it stalls in the pin deck.
  • STEP 4: Observe the travel of the Envoy as it enters the pin deck. It should gradually slow down ~10 feet before the end of the lane and continue to move smoothly without any hesitation or risk of stalling before it reaches the end of the lane and reverses direction. If the Envoy stalls, note the position of the rear cover in relation to the pin spots (Did the rear cover go past the head pin before stalling? 2” beyond 2-3 spots is normal rear reverse point). Report if any pins are wedged by the side covers in the flat gutters. Does this happen on the same lane? Clean drive wheels with IPA 99 to remove accumulated cleaner or conditioner which would cause slipping.
  • STEP 5: Increase the End of Lane speed adjustment in the GUI SYSTEM SETTINGS screen up to the maximum setting of +15. This setting only affects the last 12” of travel at the very end of the pin deck. Don’t be afraid to increase this setting in increments of 5 since the brakes will be applied very aggressively to prevent the machine from coasting past the end of the pin deck with the correct full CCW setting of the KB speed control board DECEL trimpot.

If you have increased the Base Voltage for Speed Calculation near 27 volts in the GUI SYSTEM SETTINGS screen, and the End of Lane speed adjustment is +15 and you are still observing slow, inconsistent travel speed or stalling, then you may need a Voltmeter to continue troubleshooting to determine if the KB speed control Board needs to be adjusted or replaced, if the traction motor is pulling excess current, etc. Inconsistent run times are usually caused by a bad KB speed control board, while rapidly decreasing speeds may be caused by a bad traction motor. 

  • STEP 6: Use a voltmeter to check the KB speed control board output to Traction Motor during the Diagnostics Drive Test mode. (See below procedure - “Envoy Traction Motor Voltage Measurement Procedure” showing how to attach the voltmeter and warm up a few lanes)

            Note: This check is just the first indicator that the KB speed control board output is correct. It can easily be run on the approach, but it doesn't assure proper function on the lane where the GUI System Settings,                         squeegee pressure adjustment, and other variables are involved.

< Difficult travel issues require more information from the following steps to resolve >

  • STEP 7: Use the following “Adjustment of the FMAX trimpot on the KB speed control board” procedure if diagnostics voltage is significantly less than 14.2V (Remember that the Base Voltage for Speed Calculation and the End of Lane speed adjustment do not affect the KB speed control board output to Traction Motor during the Diagnostic Drive Test mode. The GUI System Settings only affect the KB speed control board output to Traction Motor while running an actual lane.) Skip to step 8 if this voltage is above 14.0V.
  • STEP 8: Check Voltage while running a combination Clean & Condition mode on the lane (close covers and tape voltmeter to T-Handle as close to the handle end as possible so you can see the reading while the Envoy is under the pin deck in step 9). Observe the KB speed control board output voltage to Traction Motor while the Envoy is moving at a steady speed on the center 20-40 foot section of the lane. Compare to chart below during Forward Travel (squeegee Down) and Reverse Travel (squeegee Up). Record these voltages and the Run Times for 10 lanes.

 

  • STEP 9: If the Envoy hesitates or stalls in the pin deck, check the KB speed control board output voltage to Traction Motor at the very end of the lane while the Envoy is traveling slowly before it reverses. This voltage should never be less than 5 volt on the pin deck. Be careful to get out of the way when the Envoy returns to the foul line. Trip the Cord Kill Switch or Emergency Stop button if you need to stop the travel of the Envoy.
  •  STEP 10: Check the Traction motor current with a Clamp-on Ammeter and compare to the chart above to see if the traction motor may need to be replaced. The covers will need to be left open to view the Ammeter while it is clamped over one of the individual blue or brown wire near the “Drive Motor” connector on the left side of the enclosure. A current reading above 3 Amps during the Diagnostic drive test mode on the approach or above 10 Amps while running a combination Clean & Condition mode on the lane may indicate that the traction motor needs to be replaced.

Envoy Traction Motor Voltage Measurement Procedure

Tools needed:

  • Multi-meter that will read DC volt and DC Amperage.
  • Small pocket type flat blade screwdriver.
  • Sealer or whiteout for sealing the trim pot.
  • Phillips screw driver to remove the cover on the electrical enclosure.

 

Note: Measuring the KB speed control board output voltage to Traction Motor should be made when the Envoy is connected to the AC/DC Power Supply. This will assure a steady 26.5 VDC supply to avoid any variables from a discharged battery. If time doesn't allow for this, the next best option is to run with a fully charged Lithium battery. 

To switch to using the AC/DC Power Supply, first disconnect the AGM or Lithium Battery power cable and power type jumper (#1) from the electrical enclosure (#2). Then locate the AC/DC Power Supply red 24 VDC power cable connector (usually coiled just under the left side of the electrical enclosure). Connect the AC/DC Power Supply cable and AC/DC power type jumper to the electrical enclosure. (See Figure #1)

Figure #1

Then, run 6-8 lanes in a clean and condition mode to warm up the drive motor.

Next, locate the “Drive Motor” connector on the same side (left side looking from handle) of the enclosure as the AC power plug was installed. Leave the drive motor connector plugged into the enclosure. Take your voltmeter leads and put the red lead into the connector wire for the brown wire, and the black lead into the blue wire on the connector like the illustration below (Figure #2). Select on your volt meter “DC Voltage” for this test.

Figure #2 

Using the GUI, navigate to “Maintenance” > “Diagnostics” > “Drive”, then make sure the “Forward” is selected on the right hand button display. Now select and press “Drive” on the left hand button. This should start the drive motor and continue to run at a set medium speed for 20 seconds. The voltmeter should read DC voltage from 14.0 to 14.3 VDC. If it is below 14.0 VDC or you have had to adjust the Base Voltage for Speed Calculation near the maximum 27.0 setting, then the FMAX trimpot of the KB speed control board will need to be adjusted to measure 14.2 to 14.8 VDC while running on the approach in the Diagnostic Drive Test mode (see next process).  

Last Steps: Opening Enclosure to adjust or replace KB board 

Adjustment of the FMAX trimpot on the KB speed control board (inside the Electrical Enclosure)

  • Remove the top cover of the electrical enclosure by removing the six screws on the top of the enclosure.  
  • Check for any loose terminal connections or discolored wires inside the electrical enclosure.
         - Replace the old “Y” terminal adapter on the Charge Relay with the new version Ring Terminal connected to the Charge Circuit Breaker. Replace any suspect terminals, relays, circuit breakers or discolored wires.

         - Check the tightness of the terminal strip nuts or any other electrical connections.
  • Locate the KB speed control board “FMAX” trim pot. This is the first trim pot from the top of the KB speed control board (see Figure #3). While the Envoy is running in the Diagnostic drive test mode, adjust this trim pot to 14.5 VDC to 14.8 VDC. Once this has been obtained, go back to your base speed adjustment and start at the default voltage of 24.0 volts and adjust voltage for speed from there.

Be sure to seal the trim pot with a sealer from an electronics shop or use “White-Out” correction liquid from an office supply store. Otherwise, the adjustment may change from normal everyday transportation.

Figure #3

Again, below are the parameters for each cleaning mode.

   62-72 Seconds Quick Clean

   70-80 Seconds Heavy Clean

   78-88 Seconds Max Clean

Note: Please make sure you run 6 to 8 lanes to warm up the Envoy drive motor and wet the absorbent wiper so that you can get a more accurate time measurement.

  • Remove the KB speed control board and replace it with a new 14-100822-800 part that has been pre-set by Electronic Repair if the speed or end of lane performance is still inconsistent. 
Revision Date:
12/16/2016 - Released to KB

2.1.4. Graphical User Interface (GUI) Envoy
2.1.4.1. Conditioner Pump Cycling Continuously
Environment:
Envoy Lane Machines
Applicable Version(s):
GUI Software version 3.01, 3.01t, 3.01w, 3.02
Issue:
Conditioner pump running all the time will not shut off. Or, the pump cycles on and off Temperature cycle button on operator’s screen shows Off.
Cause:

In our early Envoy software, if you had turned on the temperature cycle on the operator’s screen or the temperature cycle was activated because of the temperature cycle scheduler and you navigated in the GUI to the Maintenance, then Diagnostics area, the temperature cycle override button would change from “On” to “Off”. However, the conditioning pump and temperature cycle would still be running even when it said it was off.

The bug is that it changed the On on the temperature cycle override button once you navigated to the diagnostics area to Off causing the pump to run continually. This could cause premature wear of the pump if not addressed. 

Solution:

We now have newer software to fix this, but until your machine is updated you will need to:

1. Highlight the temperature cycle button and press the 'OK' button to turn it from Off to On.

2. Then, press the OK button one more additional time to turn it from On back to Off and this will get the temperature cycle button back in sync.

  • To understand how this happens, let’s demonstrate how it happens.

1. Highlight the temperature cycle button and turn the temperature cycle to On.

2. Navigate to the Maintenance > Diagnostics area. The pump should turn off when entering into the diagnostics area.

3. Leave the diagnostics area and navigate back to the operator’s screen. The pump should turn back on, and then you will see the temperature cycle button it should say it is Off.

Revision Date:
11/22/2016 - Released to KB

 
2.1.4.2. Envoy GUI White Screen Common Causes
Environment:
Envoy GUI
Applicable Version(s):
All
Issue:
GUI is showing a white screen
Cause:
See attachment
Solution:
See attachment
Applicable Files:
'White Screen Issues and ERC Fixes.pdf'
Related Information and Links:
Revision Date:
05/30/2019 - Released to KB

 
2.1.4.3. Making a Back Up File for the Envoy Lane Machine
Environment:
Envoy Lane Machine Graphic User Interface Pattern and Settings
Applicable Version(s):
All
Procedure:

Making a backup file for the Envoy Lane Machine

1. Make sure the Graphic User Interface (GUI) is at the operator’s screen. (see Figure #1)

Figure #1   

 

2. Insert Thumb Drive (Flash Drive) into the USB port on the left hand side of the GUI. (see Figure #2)

Note: Make sure you use an empty Thumb Drive / Flash Drive with no folders or files on it. Leaving other lane machine “backup” folders on a thumb drive may cause inadvertent installation of another centers lane machines settings.

Figure #2

 

3. The “Import Data / Export Data” screen will appear. Default is “Export Data” Press the green “Okay” to proceed to the next screen. (see Figure #3)

Figure #3

 

4. Now you are at the "Export Data" screen, press the green “Okay” button one more time. (see Figure #4)

Figure #4

5. You will see this screen for a few seconds, the words will be missing but it is okay, then the “Import Data” / “Export Data” screen the words come back. At this time, you can remove the Flash drive / Thumb Drive from the GUI. This part is now done. You now have a folder on your thumb drive called "backup" this folder will have all your patterns and settings data. (see Figure #5)

Figure #5

 

 

Finding and sending the “backup” file in email.

Insert your “Thumb Drive / Flash Drive” into your personal computer. Open your drive and look for a folder called “backup”.

 

Double click on this “backup” folder to open it. You should see some files listed in this folder. Scroll down to the bottom of this folder and there will be a zipped folder called “backup.1.zip”. This is the folder that we will need sent to us for troubleshooting.

 

Send this “backup.1.zip” folder to techsupport@brunswickbowling.com and add in the subject line the reference number in the email we have been corresponding. Example is below.

 

Note: Always store the centers backup files in a folder designated for that center and date it, leaving “backup” folders on your thumb drive may lead to loading some other centers pattern and settings inadvertently being loaded into another centers lane machine. All Authority22 and Envoy lane machine back up folders are called “backup” so they need to be filed away and separated.

Revision Date:
3/6/2017 - Released to KB

 
2.2. Brunswick Phoenix Lite
2.2.1. Phoenix Lite LT4 Buffer Brush Drive Pin Wear

On some Buffer Brush assemblies (294-116-065) used in the Phoenix Lite LT4 Lane Machine, we have seen premature wear on the pins and on the correlating holes in the drive pulley.  This wear is caused by poor engagement of the pins into the drive pulley. All Phoenix Lite LT4 Lane Machines manufactured before 5/5/2014 could potentially have the drive pin wear issue. 

If wearing is occurring between the pins and the drive pulley holes, the buffer brush will begin to make a scraping noise as it is operating. Continued wear will allow the buffer brush to disengage and fall out of the lane machine.

The pictures below, shows the wear of the drive pulley and engagement pins of the buffer brush hub (Figure 1)

 

Figure 1

  

It has been determined that the cause of this wear is due to poor engagement of the pins of the buffer brush hub into the drive pulley. This poor engagement is due to the pins being pressed too far into the buffer brush hub during the manufacturing process.

We recommend that you inspect the pins in the buffer brush assembly and the drive pulley for wear as shown in Figure 1.  If no wear has occurred, measure the height of the pins from the surface of the hub. The pins must protrude at least a 1/4" [6.35mm] but no more than 17/64” [6.74mm] from the surface of the hub. (Figure 2)

 

Figure 2

 

If upon inspection, there is wear showing on the pins of the buffer brush hub, in the holes of the drive pulley, or the pins measure less that 1/4” from the surface of the hub, contact Brunswick Technical Support 800-937-2695 or techsupport@brunswickbowling.com.

If you have questions regarding this or any other Service Bulletin, please contact the Brunswick Technical Support at 1-800-937-2695 or 231-725-4966, or Email techsupport@brunswickbowling.com. 

2.3. Incorrect Pressure Readings or No High Conditioner Pressure Warning
Environment:
Conditioner pressure sensor and GUI
Applicable Version(s):
All Versions A22 and Envoy lane machines
Issue:
Incorrect pressure readings or no high conditioner pressure warning.
Cause:
Bad Conditioner pressure sensor and/or bad conditioner pressure cable connections.
Solution:
See attachment
Applicable Files:
'Incorrect Pressure Readings or No High Conditioner Pressure Warning.pdf'
Revision Date:
09/26/2018 - Released to KB

 
2.4. Low or High Pressure Errors on Brunswick Lane Machines
Environment:
Brunswick Lane Machines (A-22, Envoy, MAX)
Applicable Version(s):
All
Issue:
Inconsistent conditioner volume, low or high-pressure errors.
Cause:
The pressure for the Accumulator Diaphragm is at or below 10 PSI.
Solution:

In order to properly diagnose this issue, we we will need to remove the accumulator diaphragm to verify the PSI.

When accumulator is completely low on PSI the Gauge needle will jump from approximately 25 PSI to up to 60 PSI. Triggering a High-pressure error.

Procedure to Remove and Verify Pressure

 

  1. Disconnect wires connection from the Pressure sensor and temperature sensor from the accumulator rail.
  2. Remove the two ½ inch nuts that holds the accumulator rail assembly.
  3. Turn the Accumulator rail in a vertical position. Remove the hex cap to expose the stem valve.
  4. Check the accumulator pressure using a tire pressure gauge. Should read 10 to 10.5 PSI.
  5. If the pressure is below 10 PSI you will need to inflate the accumulator bladder using a bicycle air pump. If you exceed 10 PSI, simply push the stem valve very quick to deflate until you reach 10 to 10.5 PSI.
  6. Once completed re install the accumulator rail and reconnect the pressure and temperature sensors.

 

Applicable Files:
N/A
Related Information and Links:
N/A
Revision Date:

08/25/2020 - Revised document to web format.
09/17/2018 - Released to KB


 

 

2.5. Phoenix LT4
2.5.1. Phoenix LT-4 Combination Lane Machine Error code: 4 (INTERNAL ERROR)
Environment:
Lane Machine Control Box
Applicable Version(s):
All
Issue:
Error code:4
Cause:
Interruption of communication inside the control box between the logic and relay boards.
Solution:
If this error occurs, turn the power switch off then on. If the error is cleared the machine is okay for operation. If the problem persists follow these instructions in the attached document.
Applicable Files:
'LT4 Error Code_4 Troubleshoot.pdf'
Related Information and Links:
Revision Date:
10/26/2018 - Released to KB

 
2.5.2. Phoenix LT4 not Conditioning

Environment:
Phoenix LT4 Lane Machine
Applicable Version(s):
All LT4 Lane Machines
Procedure:

The Phoenix Lite LT4 lane machine can suddenly stop conditioning. This issue may occur if the tank was removed (for cleaning or changing wicks) and reinstalled incorrectly in the machine.

The tank must be mounted correctly on the support tube so that it rests properly against the transfer roller. An improperly mounted tank will ultimately result in the conditioner not being applied to the lane surface. It is possible to align the tank with its retaining bracket, yet still install the tank incorrectly. Refer to Figures 1 and 2.



It is easiest to check for proper mounting with the machine in the upright or storage position. In this position you can see the bottom of the oil tank and the support tube that it is resting on. 

Revision Date:
3/17/16 - Released to KB

 
3. Pinsetters
3.1. Brunswick GS
3.1.1. Brunswick GS-X Pinsetters
3.1.1.1. Nexgen Electronics
3.1.1.1.1. GSX Nexgen Keypad is Unresponsive
Environment:
GSX Nexgen Electronics
Applicable Version(s):
All
Issue:
The Nexgen keypad is unresponsive
Cause:
The Reset Button is stuck at the ball rack or there is a shorted wire from the Nexgen cable to connectors P4 and P20.
Solution:
See attachment
Applicable Files:
"Nexgen Keypad NonResponsive.pdf"
Related Information and Links:
Revision Date:
08/16/2018 - Released to KB

 
3.1.1.1.2. Functional Test Codes Appear on Nexgen Display After Installing CPU
 
Title: Functional Test Codes Appear on Nexgen Display After Installing CPU
Environment: GS-X Pinsetter with Nexgen Box   
Applicable Version(s): All Nexgen Boxes
Description: Locate and remove the test jumper labeled J7 on the CPU Board. This is located just under and to the left of the F3 fuse location. This will usually occur when a customer receives a CPU PCB that has been repaired by the Electronic Repair Center and the jumper has been left on from testing.
Applicable Files:
Related Information and Links:
3.1.1.1.3. Unable To Scroll Through Modes On Nexgen Box Display Using Keypad
 
Title: Unable To Scroll Through Modes On The Nexgen Box Display
Environment: Nexgen GUI display
Applicable Version(s):
Issue: Unable to scroll through modes of the Nexgen box display using the keypad.
Cause: Reset button or buttons at the ball rack in the bowlers area are stuck in the engaged position (Frameworx ball lifts with oval style reset buttons).
Solution: Dis-engage the reset button or buttons at the ball rack in the bowlers area.
Applicable Files:
Related Information and Links:
3.1.1.2. Setting Table
3.1.1.2.1. Pin Gripper Quick Release Procedure
Environment:
GS Setting Table
Applicable Version(s):
GS- pinsetters with black pin holders only.
Procedure:
This procedure describes how to remove the Pin Gripper from a Pin Holder without removing it from the setting table.
Applicable Files:
'Pin Gripper Quick Release Procedure.pdf'
Related Information and Links:
Revision Date:
01/03/2019 - Released to KB

 
3.1.1.3. Sweep Wagon
3.1.1.3.1. Sweep Release Adjustment
Environment:
GS-X pinsetter sweep wagon
Applicable Version(s):
All
Procedure:
See attachment
Applicable Files:
'Sweep Release Adjustment.pdf'
Related Information and Links:
Revision Date:
09/19/2018 - Released to KB

 
3.1.1.3.2. Troubleshooting 75 Error Code with GSX Pinsetter
Environment:
Nexgen box
Applicable Version(s):
All
Issue:
Pinsetter has displayed an error code 75
Cause:
The error code 75 is displayed if the pinsetter does not recognize that the sweep has dropped to the guard position.
Solution:
See attachment
Applicable Files:
'Troubleshooting Code 75 Error on GSX Pinsetters.pdf'
Related Information and Links:
Revision Date:
09/28/2018 - Released to KB

 
3.1.2. How To Locate the Nexgen Box Firmware Version
Environment:
GS Nexgen Box
Applicable Version(s):
All
Procedure:
There are two ways to locate the firmware version. (This only applies to Nexgen Electronics)
  • Turn the main Nexgen Power Switch to the "OFF" position and then back to the ON position and wait for the display to boot up on the Nexgen Box. If a PF code appears then turn the RUN / Stop Switches Off and back On again to clear the PF codes.The firmware version will then be displayed.

If the PF code is not enabled the display will show the firmware version.

  • With power applied to the Nexgen Box. Switch both Run / Stop Switches to the "OFF" Position. Press the " Mode" key repeatedly until "Setup" appears on the display / Press the "Enter" key one time and the Nexgen Firmware version will be displayed.
Applicable Files:
Related Information and Links:
Revision Date:
12/7/2017 - Released to KB

 
3.2. Brunswick Model A
3.2.1. Brunswick A2 Pinsetters
3.2.1.1. Electrical
3.2.1.1.1. A Lane Scores the Ball Thrown on the Pairs Opposite Lane
Environment:
Distribution board v5.0 and v6.0
Applicable Version(s):
All   
Issue:

One of the following occurs:

 

  • Single Lane: Either Lane assignment: Sweep drops and machine will not score on automatic trigger.
  • Lane Pair: One lane sweep drops and no scoring or triggering. Second lane drops the sweep and scores, and both cycle continuously.
  • Left pinsetter drops sweep and right lane cycles continuously after first ball.

 

Cause:

The Sweep Switch wiring is incorrect or reversed at the distribution board connections J1 Left and J2 Right.

Solution:

A. Ensure that the correct sweep switch cable from the pinsetter representing the odd and even lane is plugged into the proper odd/even lane ports J1 and J2 of the Distribution board.

  1. Turn on both lanes with sweep up.
  2. Remove distribution board cover.
  3. Power off both lanes.
  4. Manually drop either rake to confirm if the correct LED lights up for the lane that you dropped the sweep on.
  • On a V6.0 Dist. board, expect lights at LEDs: 

            D20 indicates when the right sweep is down.

            D26 indicates when the left sweep is down.

The below image is an example of a V6.0 Distribution board:

 

 

  • On a V5.0 Dist. board, expect lights at LEDs:

            D12 indicates when the right sweep is down.

            D14 indicates when the left sweep is down.

Applicable Files:
Related Information and Links:

Revision Date:

12/6/2017 - Released to KB

12/8/2017 - Updated image and text 


 
3.2.1.1.2. A-2 Low Voltage Electrical Trouble Shooting Schematic
 
Title: A-2 Low Voltage Trouble Shooting Wiring Diagram
Environment: A-2 Pinsetter
Applicable Version(s): All
Description:
Applicable Files:
Related Information and Links:
3.2.1.1.3. How to Jump the Manager and Masking Unit Cannon Plugs

 

 
Title:

Jumping the Manager and Masking Unit Cannon Plugs

Environment: A2 Pinsetter
Applicable Version(s): All
Description:

Remove the 3 pin and 5 pin cannon plugs located at the top of the Electrical Box.

- To jump the masking unit switch if equipped. Use a jumper wire between the B and C locations on the 3 pin cannon plug receptacle.

- To jump the managers control signal jump the A and B positions of the 5 pin cannon plug receptacle.

3.2.1.2. Elevator Assembly
3.2.1.2.1. Ball Lift Rod Clapper Box Adjustment Screw Modification
 
 
Environment: Elevator Ball Lift Clapper Box
Applicable Version(s): All
Procedure: Ball Lift Rod Adjustment Screw Modification
Applicable Files: 'Clapper_Box_Adjustment.pdf'
3.2.1.2.2. Ball Wheel Belt Removal and Replacement
 
Environment: A/A2 pinsetters
Applicable Version(s): All

Procedure:

1. Disconnect power cord and turn off circuit breaker on the electrical box.

2. Remove back Elevator Guard index E 45 page 143.

3. Remove Belts from the pinsetter motor to gear box belts and motor to elevator belts.

4. Remove tension spring E 8 page 141 and long turret belt index E 3 page 139 and cross conveyor drive belt E 4 page 139.

5. Remove idler tension for ball wheel belt by pushing up on the idler assembly index E 31 page 143 and remove ball wheel belt from under the pulley.

6. Remove idler assembly index E 31 page 143 by removing both hex head screws index E 80 page 143 from the shaft index E 32 on page 143 and remove ball wheel belt idler.

7. Remove hex head screws index E 18 A from inside bracket index E 18 K on page 141.

8. Remove pit conveyor idler assembly by removing screw index PC 6 page 79.

9. Remove left hand wheel guard by Index E 57 page 143 by removing both mounting screws index E 150 and index 117 A page 143 and remove guard.

10. Loosen ball wheel guide rollers on the left and right side of the ball wheel by loosening nuts on the guide roller arms index E 130 and index E 134 on page 145. Loosen the screws just enough to raise the arms up off the ball wheel.

11. Lift the ball wheel index E 142 page 145 and remove ball wheel belt from the under side of the ball wheel and just let it lay on pit carpet.

12. Push ball wheel belt up between bracket index E 18 K and elevator frame, move belt up and over the sheave index E 39 on page 143 and let it lay over the cross conveyor assembly.

13. Unplug pinsetter motor and remove hex head screw index E 83 and nut index E 99 from the motor mount index E 116 on page 147. Take the ball wheel belt and pass around the pinsetter motor towards the front of the pinsetter and send it between the motor mount index E 116 and frame of the pinsetter.

14. The belt should now just be hanging over the top of the turn pan and cross conveyor.

15. Remove turn pan spring index CC 4 Page 86 that holds turn pan to the cross conveyor frame.

16. Remove nuts index CC 14 from J bolts CC 15 page 89.

17. You will have to now pass the belt through the return track assembly by removing nuts index 12 page 189 and cap screw index 39 page 189 from track index 1 page for the even numbered pinsetter and remove index 12 page 189 and cap screw from the track index 2 page 189 for the odd machine, you will also have to remove the index 3 page 189 from the ball joint index 36 page 189.

18. Remove ball wheel belt.

19. Reverse procedure for reinstalling new belt.

Applicable Files:
Related Information and Links:
3.2.1.3. Gear Box
3.2.1.3.1. Clutch Reset Lever Replacement
 
Environment: A and A2 Pinsetter
Applicable Version(s): A and A2 Pinsetters
Procedure: This procedure will allow for quick removal and replacement of the Clutch Reset Lever. The procedure also eliminates the need to use a hammer and a punch to remove the lever.
Applicable Files: 'Clutch_Reset_Lever_Replacement.pdf'
3.2.1.4. Turret Assembly
 
Title:
Environment:
Applicable Version(s):
Description:
Applicable Files:
Related Information and Links:
3.2.1.4.1. How To Tell If A Short Turret Belt Is Stretched
 
Environment: A / A-2 Pinsetter
Applicable Version(s): All
Procedure: See attachment
Applicable Files: 'Stretched_Short_Turret_Belt_Test.pdf'
3.3. Brunswick String
3.3.1. 5-Pin String Machine Scores All Strikes or All Gutters
Title: 5-Pin String Machine Scores All Strikes or All Gutters
Environment: 5-Pin String Machine
Applicable Version(s): All
Issue: All balls thrown are scoring either strikes or gutters.
Cause:

A faulty B2 PCB, a faulty cable going to or coming from the B2 PCB, or a disconnected cable connection and/or soldered connection between the B2 PCB and the pinsetter interface box.

 

Solution: Ensure that the B2 PCB is functioning, the cables coming from and going to the B2 PCB are good, and all soldered connections are solid.
Applicable Files:
Related Information and Links:
3.3.2. Brunswick Stringpin 360v2
3.3.3. Modify 360 String Pinsetters with New Style Pit Curtain to Allow for Light Bowling
Environment:
String Pinsetter
Applicable Version(s):
All
Procedure:
See attachment
Applicable Files:
'Modify 360 String Pinsetters with New Style Pit Curtain to Allow for Light Bowling.pdf'
Related Information and Links:
Revision Date:
12/11/2018 - Released to KB

 
3.3.4. No Score is Posted on a Lane While Pinsetters Function Normal
Environment:
360 Controller of string pin pinsetter
Applicable Version(s):
All
Issue:
The lane is not posting a score when a ball is thrown even though the pinsetter functions as normal.
Cause:
The lane could be in one of the stand alone mode options.
Solution:

When viewing the 360 Controller LED display on the pinsetter rear, you should see both pinsetters listed in "Scorer Control".

The left lane is in "Standalone (2-Ball)" mode and the right lane is in "Scorer Control" mode.

If the lane is in a certain stand alone mode and there are scoring or control issues on those pinsetters, change the pinsetter to "Scorer Control" mode by:

1. Turning off the pinsetter with the on/off switch to the right of the display for that pinsetter.

2. Pressing the drop down arrow for the mode option and select the mode desired, such as 'Scorer Control'.

 

3. Turn the pinsetter back on with the on/off switch to the right of the display for that pinsetter.

It should now display the "Scorer Control" mode and should score properly while interfaced with the scoring system. 

Applicable Files:
Related Information and Links:
Revision Date:
3/31/2017 - Released to KB

 
3.3.5. No Score or Abnormal Score Delay up to 20 Seconds
 
Environment:
5-Pin Vector ball detects
Applicable Version(s):
Model CA-1 5-Pin Interface
Issue:
5-Pin lane will not score at times. Or, the scoring is delayed up to 20 seconds.
Cause:
Ball detects are not adjusted properly
Solution:
Ensure that the 5-pin Vector ball detects are perfectly adjusted.
Applicable Files:
Related Information and Links:
3.3.6. One or More Pins Constantly Score Standing
Environment:
5 or 10 String pin machine
Applicable Version(s):
All with 360 controller. Other models might present similar or additional symptoms such as constant cycling.
Issue:
One or more pins will constantly score as it is standing no matter what combination of pins are knocked down. There may also be constant cycling involved.
Causes:
  1. One cause related to this issue was a washer that was stuck to the sensor magnet. The magnet was holding the washer in a position that blocked proper sensor scoring.
  2. The magnet gets restricted and stuck against the reed switch.
Solution:
Always ensure there are no loose parts in and around the string pinsetter area, as well as no small washers, screws or foreign objects stuck to the magnets or blocking the sensors. 
Revision Date:


 
3.3.7. String Pin Pinsetter Constantly Cycles
Environment:
Pinsetter
Applicable Version(s):
360 String Pin Pinsetter V1/V2
Issue:
360 Pinsetter constantly cycles up and down.
Cause:
  1. Ball detect is misaligned and/or damaged.
  2. Strings on top of the pins are so tangled they cannot be automatically untangled by the pinsetter.
  3. The blue reset button is stuck in.
Solution:
  1. Align bell detect properly and replace if necessary.
  2. Power down the pinsetter and manually untangle the strings for the pins.
  3. tap or press the blue button until it dislodges from being stuck.
Revision Date:
03/10/2023 - Released to KB

 
3.3.8. String Pin Settings
Environment:
Sync, Vector Plus & Vector with String Pin installed
Applicable Version(s):
All
Applicable Files:
String Pin Settings
Revision Date:
04/26/2016 - Released to KB

 
3.3.8.1. How to Change Modes for 5 and 10 pin Bowling with 360 Controller
Environment:
String Pin 360 Controller
Applicable Version(s):
All
Procedure:
See attachment
Applicable Files:
'How to Change Modes for 5 and 10 pin Bowling with 360 Controller.pdf'
Related Information and Links:
Revision Date:
12/10/2018 - Released to KB

 
3.3.8.2. String Pin Error Codes in Sync Peripheral Log Report
Environment:
Display Controller - C:\Program Files\Brunswick\Sync\SyncInstall\Configuration\Processes\Peripheral Manager\Logs
Applicable Version(s):
All String Pin Pinsetters and Sync
Document Description:

String Machine Errors:

00   Power on (3 phase power)
01   Tangle
02   Motor Backwards
03   Ball Accelerator Overload
04   Motor Overload
05   Pins Up Switch Expected
06   Pins Up Switch Not Expected
07   Pin Solenoid Switch Expected
08   Pin Solenoid Switch Not Expected
09   Home Switch Expected
10   Home Switch Not Expected

0b0c Power Cycled to 360 controller 

 

Revision Date:
12/22/2017 - Released to KB

 
3.3.8.3. String Pinsetter Initial Setup and Adjustments Instructions
Environment:
String Pinsetter
Applicable Version(s):
All with 360 Controller
Procedure:
See attachment
Applicable Files:

'String Pinsetter Initial Setup and Adjustments Instructions.pdf'

'String Pin Adjusting.pdf' 

Related Information and Links:
Revision Date:
11/13/2018 - Released to KB

 
3.3.9. String Pin will not Turn on when Lane Issued by Sync
Environment:
String Pin pinsetter 360 Control Box
Applicable Version(s):
All Sync with 360 Control Box software version less than 1.1.22
Issue:

The following items will occur indicating a 360 Control Box lock up(freeze).

  • String Pin pinsetter does not turn on when the lane is issued from the Sync system.
  • The 360 Control Box GUI will not display the options from the drop down box.

  • The heart beat LED on the 360 Control Box Slide-Out PCB will either be steady RED or OFF, and it is not blinking as a heartbeat.

  • There will be no pinsetter or pin deck lighting control from Sync desk.
Cause:
This seems to be the case when the system is not used, but still left running for a certain period of time. Although, the exact period of time the system is not used in order to cause this issue is unknown. However, it seems to be more prevalent in the residence installations where the system is more likely to be dormant for longer periods of time than an actual business that runs the strings pin pinsetters daily. We have seen this issue happen within 2 days of no use.
Solution:

The 360 Control Box Slide-Out PCB must have its firmware updated to minimum version 1.1.22 in order to prevent further lock ups caused by long period of dormant use.

 

If the 360 Control Box Slide-Out cannot be flashed with updated firmware at the location by a Brunswick representative, then send the 360 Control Box Slide-Out PCB only back to Brunswick to have the firmware updated to a version 1.1.22 or higher.

Removal of the 360 Control Box Slide-Out tray is obtained by loosening 8 Phillips head screws and gently sliding the tray towards you.

 

Temp Fix: If a lock up occurs, cycling power to the machine should clear it up temporarily and present a Slide out PCB heartbeat that is expected.

Applicable Files:
Contact Brunswick for Firmware updates to a 360 Control Box.
Related Information and Links:
360 Control Box Slide-Out PCB (part # 55-860058-400)
Revision Date:
7/14/16 - Released to KB

 
3.3.10. String Pinsetter is on but will not Score with SES Controllers only
Environment:
String Pinsetter
Applicable Version(s):
With SES Control Boxes Only
Issue:
String Pinsetter is not scoring even though the pinsetter light is on and the pinsetter picks up the correct pins and cycles correctly.
Cause:
String Pinsetter Interface has had the "Pinsetter On / Scoring Enabled" switch turned to "Pinsetter On" while the pinsetter and scoring was in progress.
Solution:
  1. Turn the "Pinsetter On / Scoring Enabled" switch for that lane back to "Scoring Enabled" and then turn off the main power switch on the SES String Control box.
  2. Turn the main switch back on.
This will reset the SES electronics to see the pin fall data.

 

Applicable Files:
Related Information and Links:
Revision Date:
11/22/2016 - Released to KB

 
3.3.11. Tom England Control Box - Ball Elevator Motor Control
Title: Tom England Control Box - Ball Elevator Motor Control
Environment: 5-Pin String Machine
Applicable Version(s): Tom England Control Boxes
Issue: No power to Ball Elevator Motor when one only one machine of the pair is issued.
Cause:

Faulty Control Relay

Solution:

Located in the Tom England Control Box are two cube style relays that control power to the 5-Pin String machines original ball elevator motor. One relay powers on the motor when an odd lane is issued, and one relay for when the even lane is issued. These relays will be located side by side and inserted into a blue base relay holder.

If the motor does not come on when only one lane is issued, locate the two relays in the box and swap them. If the problem moves to the opposite machine and the motor will power up with the original problem machine the relay is defective.

Note: Keep in Mind that Tom England’s placement of the relays in the box may differ. They may be located at the top of the box, or the bottom of the box. Use the Photo attached to see how the relays look and have the customer locate where they are placed.

 

Applicable Files:
Related Information and Links:
3.3.12. V2 Slide-Out installation in Existing V1 Slide-Out Installations (360 String)
Environment:
360 Controller String Pin Pinsetter
Applicable Version(s):
V1 and V2 Slide-Outs for 360 Controller
Procedure:
See attachment
Applicable Files:
'V2 slide-out installation in existing V1 slide-out installations-edited2.pdf'
Related Information and Links:
Revision Date:
03/09/2022 - Released to KB

 
3.4. Pinsetter Lighting Systems
3.4.1. Brunswick Multi-Colored LED Lighting
Environment:
Brunswick Multi-Colored LED Lighting
Applicable Version(s):
All
Document Description:
The Multi-colored pin deck light is DMX controlled. The DMX Controller we provided is pre-programmed with 26 light shows for the pin deck lights. The 26 programs allow the DMX controller to operate the pin deck lights in a stand-alone environment, without a computer interface.
 
A DMX lighting tech, with a computer and DMX software, can program the DMX controller to operate the pin deck lights and other DMX controllable devices. The 26 pre-programmed light shows will not work with add on devices. They only work with the pin deck light. This means that the DMX lighting tech will need to create the light shows for the pin deck lights, and any other DMX devices they add on.

Brunswick does not have any expertise in creating a DMX controllable lighting environment, especially in the creation of the light shows.

The controller is a DVC4 GOLD: Mini USB-DMX interface. 1 DMX OUT universe (512 channels) and 1 DMX IN/OUT universe (512 channels) -total Live Channels 1024.0. 128k stand alone memory. Works with DVC3 and DVC4 software. Delivered with a USB cable (no Ethernet). Power supply and plug adapter are also included. Compatible with Windows XP/VISTA/7/8/10 32/64-bit. It is pre-programmed to control the multi colored pin deck lights provided by Brunswick. 

The documentation inside the box from the manufacturer has this link to the manuals and information https://www.daslight.com/manuals/#/.
Software to program the controller can be found at https://www.daslight.com/download.htm.
It is pre programmed with 26 light shows for the pin deck light. See page 26 of the attached installation manual to change the preset programs.
If they choose to not use the controller we supplied and go with their own system I've attached the information on the pin deck lights so the DMX tech can address them.

To create light shows based on bowling events (strike, spare etc). SYNC (with a data package that can be purchased from Brunswick) can send out bowling event data over the network to a customer supplied DMX server. The DMX server will interpret the data and create the light shows that the DMX tech made. The DMX tech will also need to reach out to Brunswick to request information regarding the bowling data output for the bowling-based events prior to connecting the DMX lighting to the server. 

Applicable Files:

'Installation-Manual_LED-Pin-Light_47-902714__r_9-12-18.pdf'

'DV4Gold-DMX-Controller.pdf'

'Omni_OS-8080_manual.pdf'

Related Information and Links:
Revision Date:
02/13/2019 - Released to KB.

 
3.5. Stop Errors Associated with Reed Switch Signal
Environment:
Pinsetter
Applicable Version(s):
GS series Pinsetters and Brunswick String Pinsetters
Issue:
Stop errors associated with reed switch signal.
Cause:
Reed switch resist failed to maintain 100 Ohms + or – 5%.
Solution:
See attachment
Applicable Files:
'Troubleshooting Faulty Reed Switch.pdf'
Related Information and Links:
Revision Date:
09/28/2018 - Released to KB

 
4. Scoring Systems