This procedure describes how to configure and interface the AMF Durabowl bumpers to the Sync scoring system.

Confirmation that the 12VDC signal should be sending through the J26 connection will be indicated by activity at LED lights D41 and D34 when bumpers are raised or lowered from the Sync Desk application. The bumper up and down buttons in Sync Desk are located in the More section.

 The Following are the Bumper Controller Dip Switch 8 Settings for ABW and PBW Square and Round Motor Types

Troubleshooting:

'SB13-5 Bumper Comm w Vector.pdf'

'Vector Scoring Computer Com Port Testing.pdf'

'How To Troubleshoot Pinball Wizard Bumpers w-Sync.pdf' 

Reference:

'Pinball-Wizard-II-Service-2015-and-Prior_84-900032-000_6-10-2011.pdf'

11/02/2018 - Released to KB

03/14/2022 - Added PBW/Sync troubleshooting 

This applies to pinball wizard 2 round motors with controller version 2

EloDriver_Svr2008_5.8.0.exe

EloDriver_Svr2012,W10,W7,WXP_6.9.7.exe 

The following vendors are approved for the EPOS Interface:

All versions of Sync, VP 2.8 and later

Micros 3700 POS - RES 5.7

The following vendors are approved for the Inventory Notifications Interface:

This procedure is assuming Meriq has already connected to the system and configured Sync to interface with the Meriq reservation system online.

Create Account Category

1. Open Sync Office
2. Navigate to Analysis > Account Categories
3. Click the + sign to create a new Category
4. Name the category Online Reservations or something similar
5. Click OK to save the new category
6. Click Exit

1. Open Sync Office
2. Navigate to Sales > POS Policies
3. Select the Reservations tab
4. Click the drop-down for Default Online Deposit Collection type and Change to the one you created
5. Click OK to save the change

The reservation deposits will be created with the reservation date and title from the reservation.  

Creating Payment Method

The next step is to create a payment method to allow for tracking of the incoming and outgoing funds.

1. Open Sync Office
2. Navigate to Sales > Cash Payment Methods
3. Click the + sign to create a new payment method
4. Name the method Online Deposits or something similar
5. Check the Online Deposit Payment Method checkbox
6. Click OK to Save the new payment method
7. Click Exit

How do my customers access their Sync Passport account? (Or, now with the OpenLane app option.)

Either by going directly to SyncPassport.com or going to a custom SyncPassport URL for your specific center. You can place the custom URL on your web site and social media accounts.  The URL to add to your website can be found in the Brunswick Cloud > Account > Membership > Membership link.  This link is a double opt-in process for customers. 

Customers can also use the same credentials and log into the OpenLane app.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I manually import or add members to the Cloud?

There’s not a capability to import member lists to the Brunswick Cloud at this time.

 Recommendations:

• Include the sign up link in emails and on your website. This can be found for the account under account > membership and it’s a green hyperlink. Or if you want to have a different link by center it’s located under centers > connections and it’s the green hyperlink. This is a double opt-in process.

• Encourage guests to download and create a profile with the OpenLane app. This will opt them in as well.

• For online reservations, make sure your settings with Meriq include all online reservations to be opted-in.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

What is the difference between a Campaign and a Channel?

1. Transactional Emails – Customizable emails that can include your center’s information, advertisements, events, and special offers. (assumes bowler has entered an email during their visit)
• Email Receipt - Emailed to a bowler after their transaction is completed.
• Email Scoresheet – Emailed after bowler has completed their session on the lane (timed or all games).
• Email Reservation – Emailed after a bowler has made a reservation through Sync Reservations.
2. Point of Sale – Customizable printouts that can include your center’s information, advertisements, events, and special offers.
• Printed Receipt – Printed for a bowler after their transaction is completed.
• Printed Scoresheet – Printed for a bowler that has completed their session on the lane (timed or all games). 
• Printed Reservation – Printed for a bowler that has made a reservation through Sync Reservations.
3. In-Game – Advertise while bowlers are playing on the lanes, allowing them to see your specials, upcoming events, register their email, and even call for service.
• Game Ads (Overhead) – Advertisements will display below the scoresheet during play.
• Game Ads (Console) SYNC TABLET ONLY - Advertisements will display below the scoresheet or menu icons during play.
• Specials (Overhead) KEYPAD ONLY– Advertisements will display when a bowler selects Specials on the overhead.
• Specials (Console) SYNC TABLET ONLY- Advertisements will display when a bowler selects Specials on the console. Bowler can touch advertisement to order service at the lane or enter an email address for your newsletter.
4. Advertising and Marketing - Advertise your specials, upcoming events, leagues, and anything else to your bowlers in your center and those outside your center!
• Commercial (Overhead) - Advertisements will display on the screen while the lane is not in use.
• Marketing Email – Using a set of dynamic email templates, craft your messaging that will drive bowlers back in to your center.
• Digital Signage - Advertisements and videos will display on the screen.
5. Social Media – Leverage the power of your social network to schedule tweets or Facebook posts promoting your center, specials, events, and anything else that will drive business.
• Facebook – Messaging that will post to your Facebook wall. All followers of your wall will see your post.
• Twitter - Messaging that will post to your Twitter feed. All of your Twitter followers will see your post.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I have a channel display on specific lanes?

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

What is an "email collected"? What is a "member" or "opt-in"?

Email Collect: A bowler that has entered their email somewhere in the Sync system (either at the tablet or in Sync Desk)

 Member or Opt-In: A bowler that has entered their email somewhere in the Sync system, and given you permission (opted-in through email or settings) to receive future communications from you.

Members can opt-in a the lanes by checking a box (3.7 or higher), creating an account with Sync Passport, clicking a coupon on a scoresheet email, opting in via the OpenLane app, or by checking the box to opt-in when making online reservations via Meriq.  

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

What do I need to use coupons in my center?

Procedure/Guidance:

• Product/Package with Enterprise ID (configure this in Sync Office)
How to connect a product to the Cloud for a coupon.

• Active Offer • Email Query (or send it to everyone)

• Email

• Scoresheet – send it to everyone that bowls

• Receipt – send it to everyone that asks for an emailed receipt

• Marketing Email – send it to only the people you want to

• 2D barcode scanner (can be purchased from Brunswick Sales)

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

My email didn't send. Why?

1. Was the email channel Active? Check to see if it is paused under the Campaign or while editing the Channel, under Settings

2. Was the Campaign Active? If the Campaign is paused, all email channels are paused as well.

3. If you used an Email Coupon template, but did not edit the “call to action” button with an offer, or used an inactive offer, the email will not send. Use a different template or use a different offer.

4. If you used a query, it could be that there were no email addresses that matched the criteria of the query when the email went out. Example: New Members Yesterday. If no one opted- in yesterday, it would have not sent to anyone.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

When does a bowler get their scoresheet emailed to them? 

Procedure/Guidance:

1. Verify that you have a Campaign with an Email Scoresheet channel active. Verify in Brunswick Cloud and in Sync Office.

2. If a bowler has entered their email address (either in Sync Desk or at the lane), the bowler will receive an email with a link to their scoresheet after they finish bowling.

3. After the bowler completes their session (time or games) on the lane, the scoresheet will be emailed to them within 10 minutes.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I have multiple channels that overlap?

Procedure/Guidance: Yes.

If multiple channels overlap (date and time), they will cycle through in order displayed in Sync Office.

• Use Case 1: A center has multiple Commercial channels play through the day, and those Commercials will cycle through in order, one after the other.

• Use Case 2: A center can have multiple Email Scoresheet emails with different messaging on it, allowing a center to test different types of messaging.

• Use Case 3: A center may have multiple specials: 1) Free pitcher with a purchase of a 16” pizza 2) Enter our email to receive our newsletter and 3) Get 10% off tickets tonight. All three of these specials would drive revenue opportunities, but with different actions.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I have a channel run at certain time of the day? 

Procedure/Guidance: Yes.

As an example, you may wish to have specific In Game Ads during different times of the day. Simply configure the individual ads for a specific time.

1. Open/Edit the specific ad that requires time constraints.
2. Select the Schedule icon, selecting the Scheduled radio button.
3. Select the time/day/date for the ad and click “Save Changes”.

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

Can I upload existing commercials to Sync CRM? 

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

How do coupons work?

In addition to the information above, we have a number of training videos and resources available in Brunswick Cloud located in the Support section.

If you have further questions on the Brunswick Cloud, we offer specialized Managed Marketing Services to assist with best practices and advanced training. You can purchase these services www.brunswickcloud.com under Purchase Features. 

The connection to the Brunswick Cloud is based on having the following items in place:

• Internet connection to the Sync server.
• An account created by Brunswick on the Brunswick Cloud for the center.
• The Account and Site codes for the center installed on the Sync server.
• The ability for the Sync server to send and receive data from the Brunswick Cloud.
  

The BIG network interface card is not isolated on its own network segment.

Example: The NIC used for BIG is also being used for an external POS system (EPOS) interface.

All Games work except the Championship Racing game

Change the resolution settings on the BIG server to 1152 x 864 pixels for the Matrox card display.

Spark games or attraction mode is not projecting animations to the lanes. The projector will show a solid color such as the default projector background color of blue, or nothing at all to the lane.

• The Spark system will be configured correctly with all projectors actively taking signals from the desk and function to turn projectors on/off and Eco Mode on/off.
• Ring lights can be controlled. 
• Tight VNC will show the animations on the desktop of the Spark server as it should.
• Nvidia settings and resolution for the projectors will be correct.

In this case it is possible that the active HDMI cable is plugged into the wrong location at each connection.

The active HDMI cable connections have specific connection for input (source) and output (destination). The connections may or may not be labeled, but in most cases is labeled.

Since the HDMI cables are active, they must be plugged into the correct device to work properly. The input (source) connection should be connected to the Spark server and the output (destination) connection should be connected to the Node for the projector to work properly.

You may have to reverse the way the cable is connected to the devices.

Although it requires a little more time during the installation, if a center is going to install the HDMI cables through hard to access areas, it is suggested to test the HDMI cables projector connections on top of the lanes before permanent install. The time spent may be worth it compared to pulling the cables back out upon finding out the connections need to be reversed.

The Brunswick Spark system is driven by a Cloud-feature control. This allows the system to maintain normal operations and receive updates. If this feature is not kept up to date the system will no longer function.

The following conditions will trigger deactivation of the Spark system:

• The Spark License subscription renewal has lapsed.
• The Sync system has not checked in with the Brunswick Cloud in more than 30 days.

1. Centers should verify their Spark subscription is active in the Brunswick Cloud.
• From the Cloud Dashboard, select Centers and then Features to verify.
• If the Feature is not active, contact your sales rep or distributor for guidance.
2. Once the subscription is verified, you will need to perform a check-in within Sync Office.
• Open Sync Office
• Navigate to Admin > Check In
• Click the Log In button and OK the confirmation.
• Click the Check In button and OK the confirmation.
• Verify that Spark Bowling is on the list of Features Installed to the right.
3. Once the feature is active, a system-wide reboot is required.
• In Sync Office, navigate to Admin > System Health
• Click Restart Services and click OK.
• Click Cancel on the System Health screen.
• Close Sync Office.
• Open Sync Desk and log in.
• Select all of the lanes that contain Spark.
• Navigate to More > Device Control.
• Verify Display Controller is selected and click Reboot, followed by OK.
• You will need to wait for the display controllers to complete their reboot.
• Select all of the lanes that contain Spark as done above.
  
• Navigate to More > Device Control.
  
• Verify Spark is selected and click Reboot, followed by OK.
  

Once the Spark servers have completed their reboot, the system will be operational and ready for use.

If this procedure does not restore operations, please contact your local distributor of Brunswick Technical Support.

1. On your phone, go to Settings > Apps > OpenLane > Storage.
2. Hit the Clear Data and Clear Cache buttons.

After that, reopen the app and you should be able to select your center without the error.

Note: Deleting the app does not fix the issue, therefore the customer needs to follow the steps above.

The comma separation in the Selected Range is incorrectly set for lane 21 in that the comma is between the 1 and 2. This causes issues with both lanes 1/2 and lanes 21/22. See image below:

Centers > Connections > Membership Link from Center Web Page.

Either put that Membership Link in a link short cut or paste it as is, and you can get those emails to that link to opt-in.

The following list contains the themes/games that support In-Game Ads currently:

Best Frame
My Game
My League
My Shot
PinPix
Stats King
The Buzz
The League
The Rivalry
Tournament (Singles, Doubles, Triples, Team)
Zoom

• As an example, create an empty campaign. Take note of the overheads as you want them.
• Add a new Commercial Overhead instead of the empty layouts, and select the My Channels tab.
• You can then add a specific channel to a campaign. So, I would create a campaign that had the following: 

1. Bring your A game - ABB

2. New Breakfast Hours

3. Kids Bowl Free

4. SIN League

and so forth.

Confirm the following:

This document assumes the league has already been created in the LRS application, and exported to the Brunswick Sync directory: C:\Program Files (x86)\Brunswick\Sync\SyncInstall\Data\CDE.

Creating a League Product in Sync Office:

1.  Log into Sync Office.
2. Select the Sales tab and then Products.
3. Click on the Plus icon at the top of the screen to open the New Product Wizard.
4. In the Properties tab, fill in the following fields:
• Name: Name of the League as you want it presented on the Desk and in reports.
• Product Type: Bowling
• Sub Department: This will vary depending on your setup. Common sub departments are League Lineage, Leagues, etc.
• Default Price: If the league has a set lineage price, you will need to enter it here.
  
  
5. In the Details tab, fill in the following fields:
• Resource: Select the appropriate lane resource. Standard value is Lanes.
• Experience Type: Competition
• Event Type: CDE League. This will be selected whether BLS or Lexer is used.
• Count Mode: Match
• Game Type: Ten Pin is standard, unless creating a special game league.
• Theme Type: Select the appropriate Theme for league usage. Common themes are The League or MyLeague.
• Settings: Select the appropriate Experience Setting. The default is League Settings.
• Warm Up Minutes: This value will auto populate from the export file.
• Import File: This is where you will select the BLS/Lexer export file to connect to the Product.
1. Click the Edit button. This will open the export folder noted above.
2. Select the appropriate league roster file from the directory. This file will end in a .r00 extension. The file name will be based on what was configured when you created the BLS or Lexer league.
3. Click Open to connect the league to the Product.
• Charge Account: Used if the center chooses to create an account that will allow the league to charge due lineage/prize fund amounts due to a later time.
  
1. Click New to create a new charge account.
• Name: Default name will be the League Name plus the word Charge.
• Account Category: Select the appropriate category. You must have an account type other than System built, otherwise the account will not remained linked to the Product.
• Max Charge: Used to set a max limit that the league can "charge off" to the account before they must pay.
• PIN: Used to set a secure pin needed to access the account from Sync Desk.
2. Click OK to complete the account creation.
   
• Lineage Amount: This amount will be populated based on the Default Price from the properties page.
• Lineage Allocation: Select the method of calculation used to charge for league lineage.
• Charge Vacant Bowlers?: Indicates whether the league will be charge for bowlers that are absent.
• Prize Fund: Used if the center chooses to create an account that will allow the league to deposit funds into a prize fund for later dispersal to league bowlers.
1. Click New to create a new prize fund account.
• Name: Default name will be the League Name plus the word Charge.
• Account Category: Select the appropriate category. You must have an account type other than System built, otherwise the account will not remained linked to the Product.
• Max Charge: Used to set a max limit that the league can "charge off" to the account before they must pay.
• PIN: Used to set a secure pin needed to access the account from Sync Desk.
2. Click OK to complete the account creation.
3. If the prize fund account is created, you will also need to set the Prize Fund Allocation Amount and Prize Fund Allocation. 
   
   
6. In the Availability tab, fill in the following fields:
• Map: Select the appropriate availability map. Default is Standard.
7. At this point the minimum requirements to create the league product have been filled in. Press OK to build the product.

This procedure assumes that the Wait List or Reservation party has already been created.

1. Select the Check from the Desk window that is to be issued with the party.
2. Select the Magnifying Glass to access the Find Guest List window.
   
   
3. Choose either the Wait List or Reservations tab as needed.
4. Select the party to attach to the check and click OK.
5. On the main screen the part name will now be listed.
   
   
6. Select Issue to complete the process of sending the party to the lanes.

There are two stages to refunding deposits for Meriq reservations:

Meriq Deposit

The Meriq payments are handled through your payment processing company. Neither Meriq or Brunswick can initiate a direct refund for the deposit. You will need to reach out to Meriq at info@meriq.com for assistance in obtaining a list of reservations you would like to refund, and then contact your processor for assistance in refunding the deposits.

Clearing Deposit from Sync

1. Login to Sync Office.
2. Click the Analysis tab, click Accounts and then search for the account.
3. Once you have found the account, double click it.
4. Click the Details tab and then Adjust in the bottom right corner of the window.
5. In the adjustment field, type in the amount of the refund with a minus sign in front(-123.45).
6. Type the reason for the adjustment in the notes field and then click OK to exit the adjustment screen.
7. Confirm the balance is at $0 now, then click OK to close the account window.

In Sync, the ability to limit the number of bowlers allowed per lane is controlled by the Experience Settings.

This setting can be set to any value from 1 to 12, which is the maximum that Sync will support.

Changing the Setting

1. Open Sync Office
2. Navigate to Lanes > Experience Settings
3. Double-click the setting you wish to change
4. Scroll down do Bowler Choices > Bowler Options
5. Click the Max Players Per Lane and adjust the value accordingly
6. Click OK to save the change to the database

In some local jurisdictions (though states can do this as well), the local government has assessed some sort of fee or business revenue tax that is specifically NOT a sales tax as per the legal authorities. Two examples are an "occupation tax" in Nebraska and a "Public Improvement Fee" in Colorado. These taxes are usually a small percentage based tax that is either assessed on all sales revenue or a specific type of sales revenue. Because they are not "sales taxes", but instead some other kind of tax/fee, the state government generally considers them to be subject to taxation by sales tax. For example, if a local jurisdiction has a 1% "fee" and a 5% sales tax, then a sale of $100 would look like this:

There are a lot of other ways this can be structured (there can be multiple fees or multiple sales taxes), but it broadly works this way in general. Note: If there is just a local sales tax (which is more often the case), then the collection of that tax is not subject to taxation by the state sales tax.

Sync Configuration:

This gets somewhat more complicated when some items are subject to the "fee" and others are not. In Nebraska, for example, many local jurisdictions have an "Occupation" tax on food and beverage, but not bowling. In this case, it is necessary to define the following taxes and rates:

You would then apply the Occupation tax and Sales tax F&B to food/beverage items, and apply the Sales Tax Bowling to just bowling items. This does have the downside of splitting the sales tax into two buckets, but the total amount collected will still be correct.

Public Improvement Fee (PIF) of 1.25% and Retail Sales Fee (RSF) of 1%

When Sync updates are installed, the existing Social Feed and Text Effects files are replaced with new copies from the installer.

As noted in the Sync Release Notes, the center should always back up these files prior to updating so they can be restored if the center has altered the content. A backup can be as simple as copying the files from the folder to the desktop, or they can be copied to a USB drive for safe keeping.

The files are located in the following location on the Sync server: C:\Program Files X86\Brunswick\Sync\Sync Install\Content\Scoring Materials\

Once you have installed the Sync update, the following steps are needed to restore the altered files. Note that Brunswick advises this is done in the morning before bowling activity has begun.

Part 1: Restoring the backup files 

1. Open Windows Explorer.
2. Navigate to C:\Program Files X86\Brunswick\Sync\Sync Install\Content\Scoring Materials\
3. Open a second instance of Windows Explorer.
4. Navigate to the location of the altered Social Feed and/or Text Effects files.
5. Highlight both files and press and hold the CTRL key and then press the C key to copy the file(s) into memory.
6. Close the second Windows Explorer window, and then click inside the original window.
7. Press and hold the CTRL key and then press the V key to paste the files here.
   
8. Confirm overwriting the existing files when prompted.
9. Close the Explorer window.

1. Open Sync Office.
2. Select the Media tab.
3. Select Update Scorers.
4. Select Redetect Changes. This will force the system to rebuild the content manifest, which is what controls the content that is updated to the scorers.
• This process will take between 7-20 minutes depending on the speed of the server and the amount of content on the system.
5. Select the Lane pairs below to determine the display controllers to update.
6. Select Synchronize to update the content on the display controllers.

At this point Brunswick does not have a direct way to link a payment to an OrderNow transaction.

The Brunswick Training Department advises the process below as a way to accommodate this.

Prep Work

• Create a $0 product that can be used to open a transaction for the lane. Most centers call this product “Order Now” for ease of recollection.
• Assign to the product to the appropriate Groups for usage.

Operation

• Create the transaction that will be used to track the validated card using the new “Order Now” product.
• Set the name of the tab to the Lane Number for ease of recall when needed later.
• Process the Validated card against the transaction and select Pay Later.
• The customer will use OrderNow at the lane, which will create a second transaction.
• Using the Authorization Code option will allow you to limit the usage to only those the have validated a card.

Closing Transaction

• When the bowlers have finished their visit the counter staff will need to combine their OrderNow tab with the original tab that contains the validated card.
• Once the tabs are combined, the staff will have the option to either pay with the validated card or have the customer use their card again for payment.

Sync Service Manuals

12/10/2018 - Repair link to Sync Service manuals

05/27/2016 - Removed older manuals and redirected to Service Manual location on main website.

The procedure below will assist installers in with configuring the EPOS interface for the Sync system.

Enabling the Interface:

1. On the Sync server open Windows Explorer.
2. Navigate to C:\Program Files (x86)\Brunswick\Sync\SyncInstall\Tools\ExternalPOSSwitcher.
3. Double-click the ExternalPOSSwitcher application and activate the EPOS Interface.
4. Close the program and the Explorer Window.

1. Open Sync Office.
2. Select the Sales tab from the top of the screen.
3. Select the Products screen.
4. You can configure existing products to use the EPOS interface, as well as create new products that will utilize the interface.
1. Create or Edit a Product.
2. In the SKU field, enter the values for the interface in the following manner ####|****.
• #### is the item ID that will be sent from the EPOS system to Sync.
• | is the pipe symbol on the keyboard. This is located on the backslash key (located above the enter key on most keyboards). This separates the 2 values.
• **** is the quantity of the product type you want to issue with Sync.
• Example: Micros creates a product with an ID of 2 in order to sell 1 hour of time bowling. The SKU field would contain the following 2|60.
3. Complete any other changes needed for the product and click OK.

Configuring BLS/BTM with Sync Office and EPOS:

1. Create a product in the EPOS in the same manner as a game of bowling. The quantity in the EPOS should be 1.
2. Create the product in Sync Office for the League entering the product number from EPOS with a quantity of 1.
• Example: SKU: 12345|1 (12345 from the EPOS system, 1 as the quantity to issue the league.)
3. Guidance on creating the EPOS products/groups.
• Create a group called Leagues.
• Create a sub-group for each day of the week (e.g. Monday, Tuesday, etc.)
• Connect the league products to the appropriate day of the week.
• This will simplify operation for the POS operators.

• A port exception will need to be created in the Windows Firewall for port 4700. This will need to be created for both incoming and outgoing traffic.
• When creating a game bowling product in Sync you will enter the SKU from the POS followed by the | and a 1 for the number of games.
• This differs from the 10 frames that was used in Vector Plus.
• Adding a single frame product in Sync you will enter the SKU from the POS followed by the | and  .1 for the number of games.

EPOS_Desk.jpg
EPOS_Products.png

11/14/2016 - Added Additional Items to Consider section. 

11/06/2016 - Updated for BLS/BTM configuration. 

10/05/2015 - Initial Release

The following error will show when trying to open the Media Manager application from a client computer:

Ensure all date/time/time zone of the client match that of the server exactly.

The command: net time \\cmserver /set may be run from the client computer in a command prompt window to match the server time exactly. Just answer "Y" to the question that presents after running the command if the time from the server is correct and you want to accept the time match.

The zip file contains flash-driven video tutorials on using the Brunswick Media Manager.

Users should start with the Media Manager Main Menu.exe file.

1. Insert your Vector disk.

2. Navigate to 6433 Folder on Vector Disk.

3. Run FixTrans.exe.  

An updated version of the report selection page has been released to address this issue. This will need to be installed on the server only.

Note: After loading this patch only years that contain reservation data will show in the drop-down selection. This brings the page in line with the rest of the drop-down selections in VP Office.

Steps to Resolve:

1. Download the ASP file for this issue.
2. Close VP Office on all computers.
3. Open Windows Explorer on the Vector Plus server.
4. Navigate to C:\CM2\Web\CMOffice\Languages\English\Resources.
   
5. Copy the updated MonthlyPlannerPicker.asp file into this folder and overwrite the existing file.
6. Close Windows Explorer and open VP Office.
7. Select Reservations > Reports > Reservation Monthly Planner Report.
8. Verify that the Select year for the report field now displays only years where the center has reservations.

An updated version of the report selection page has been released to address the issue. This will need to be installed on the server only.

Steps to Resolve:

1. Download the ASP file for this issue.
2. Close VP Office on all computers.
3. Open Windows Explorer on the Vector Plus server.
4. Navigate to C:\CM2\Web\CMOffice\Languages\English\CashControl.
5. Copy the updated POSProductMapping.asp file into the folder and overwrite the existing file.
6. Close Windows Explorer and open VP Office.
7. Select Cash Control > Product Mapping and verify that all lane products are present on the drop-down.

An updated version of the report selection page has been released to address this issue. This will need to be installed on the server only.

Note: After loading this patch only years that contain reservation data will show in the drop-down selection. This brings the page in line with the rest of the drop-down selections in VP Office.

Steps to Resolve:

1. Download the ASP file for this issue.
2. Close VP Office on all computers.
3. Open Windows Explorer on the Vector Plus server.
4. Navigate to C:\CM2\Web\CMOffice\Languages\English\Resources.
   
5. Copy the updated MonthlyPlannerPicker.asp file into this folder and overwrite the existing file.
6. Close Windows Explorer and open VP Office.
7. Select Reservations > Reports > Reservation Monthly Planner Report.
8. Verify that the Select year for the report field now displays only years where the center has reservations.

Vector Plus Installation

01/31/2019 - Updated to latest release notes.
11/27/2018 - Released to KB. 

This document will be broken into different sections to properly cover the use of this tool.

Image Maker Application

ImageMaker is an accessory product included with the Vector Plus system. It is a tool used to create graphic slides that can be displayed on the Frameworx scorer monitors.

The Frameworx scoring system can display graphic images on the lower and upper monitors. The images that can be displayed are limited in two respects, resolution (size) and color depth (the number of colors the image contains).

1. The size limitation is 320 pixels wide and 200 pixels high.
2. The color depth is limited to 256 simultaneous colors.

While many source images may exceed these limitations, ImageMaker can adjust the image to match the capability of the scorers. Some loss in picture quality can be expected when the image is scaled to
meet the scorer requirements. Choosing the source images carefully will improve the final results.

Source Image Considerations

The most common image file types are .bmp, .jpeg and .png, but there are a wide variety of formats used by various content producers. There are some problems with using these
types of images for the Frameworx scorer:

1. File size – Graphic files are typically large, and can contain millions of pixels. The file size is dependent upon the quality of the camera that is being used and the resolution setting of the image that is being created. The ideal dimensions for a Frameworx image are 300px*200px (pixels).
   
2. Color Depth – Graphic files are saved as millions of colors, whereas the Frameworx scorer is capable of only displaying 256 colors.

A GIF image employs lossless data compression so that the file size of an image may be reduced without degrading the visual quality, provided the image can be rendered with only 256 colors. This limitation makes the GIF format suitable for color photographs (which are more commonly seen in the JPEG format). This format is also well-suited for more simple images, such as graphics, or logos with solid areas of color.

Once you have the graphics file in the proper format we can now process the image into a Frameworx compatible slide.

Using ImageMaker

1. Navigate to the C:\CM2\Tools\CmImageMaker\ folder and double click on the file CMImageMaker.exe
• A shortcut can be created and placed on the Desktop if desired for easier access.
  
2. The application will open and the following display will be presented.
   
   
3. Click on the […] button to select the source image. Navigate to the location for the image, click the image to highlight it, and click Open.
   
   
4. The ImageMaker program will now display the file on the left side of the application.
   
   
5. Click the Fit, followed by Apply Palete Correction buttons to verify the image the properly formatted.
6. Click the Make Slide button to process the image into the Framework Slide format. Verify that no errors are shown in the field below the right side image.
   
   
7. The graphic is now ready to be saved as a Frameworx compatible slide. This slide must be stored in the correct directory in order to be available at the Desk Application.
8. Click the Save As... button located above the slide image. In order for the image to be used by the system you will need to save the file to C:\CM2\Server\Graphics.
   CRITICAL: The file name for the image cannot be more than 8 characters. Longer names are not compatible with the scorer, and can cause the scorers to lock up.
   
   
9. Once you have entered the appropriate name click Save. The file name will display above the slide after a successful save, and the lower display will show Done!.
   
   
10. While there is a section here shown to add the slide directly into Vector Plus, this section is inoperable. In the following section will we cover how to link the new slide to Vector Plus.

1. Open Vector Plus Office.
2. Select Frameworx Control, and then Messages.
3. The Messages screen should appear blank, which is needed to load the slide.
4. Under the Description field, enter the name of the slide as you would want it to appear.
5. Under the Message Type section, select Slide.
6. Under the slide filename type in the name of the file you created. Based on the example above this would be BBPLogo.sld.
7. Set the Monitor Type, if changes are needed.
8. Click the New button to create the slide record.
   
   
9. The slide is now ready for use from Desk.
   

When working with accounts in the Vector Plus system, the recommended procedure is to reset the accounts for each new season. The Vector Plus receipt numbers are reused every 7 years, which will cause accounts to fall out of balance if not reset.

The process below will provide guidance on what should be done to reset the accounts each season, or to reset accounts that have already begun to show balance inconsistencies due to long-term usage without being reset.

This process will need to be done for each account in the system.

Reset Accounts:

VP Journal Log Export Field Descriptions.docx

VPExport User Guide.docx

The check box for the CMS compatible option may be selected indicating legacy cash peripheral hardware, but the peripherals are not legacy.

Legacy hardware includes Star printers, intelligent cash drawers, and beige colored customer displays (pole display).

Either lack of Internet connection on the server, lack of repository folder for .pdf report or a configuration setting in VP Office > Daily Reports is incorrect. Typically, the SMTP, Port assignment or SSL designation is incorrect.

Ensure all required fields of the Daily Reports section are filled in with correct and working information. The attached document describes all required fields and explains how to use the Daily Reports feature.

The following information can be utilized in the Email Settings section to test and validate that the Daily Reports is working properly:

Verify that the Ticket Depot option CD has installed in the center by checking the server for a service called "Brunswick Ticket Depot Service". Next, check that the Ticket Depot feature is activated in Site Management. If the service is present on the server but the feature is deactivated in Site Management, follow the steps below. Otherwise, you have not run into the issue that this solution solves.

'Ticket Depot Installation 57-900080 - 1-14.pdf'

'Ticket Depot_Vector Plus User Guide.pdf'

'Commercial Creation - VP 2.4 and Prior.pdf'

'Commercial Creation - VP 2.5 and Later.pdf'

'57-900703-000 Management with Frameworx.pdf'

'57-900705-000 Operations with Frameworx.pdf'

'57-900702-000 Management with Vector.pdf'

'57-900704-000 Operations with Vector.pdf'

'Vector Plus 6.2 Management.pdf'

'Vector Plus 6.2 Desk Operations.pdf'

'Vector Plus 6.2 Management.pdf'

'Vector Plus 6.2 Desk Operations.pdf'

When attempting to open the Virtual Bowling Logo Manager program, the following error will display:

Copy the attachment patch into the C:\Bowling\CommercialHandler directory.

Virtual Bowling application does not open or function in the year 2014 and beyond. There is no response to the opening of the Virtual Bowling icon bowlingserver.exe.

Bug in the code 

Change the date to a year prior to the year 2014

Example 1: Large vertical lines across the whole screen.

Example 2: Another symptom includes small green faint lines covering the advertisement at the bottom of the display.

See attachments for Topology with and without a Dell XE Booking computer.

'VB_Network_Topology_(Non_XE).pdf'

'VB_Network_Topology_XE.pdf'

The ball lift is activated from the ball passing the last photocell sensor on the lane. Once the LVC has a signal from the sensor, a 28 VAC signal is sent to the coils of the relays inside the power lift control box. The relays are then energized to allow 115 volts to be sent to the motor of the power lift and lifts the ball up to the bowler. The motor will remain on as long as preset value indicated in the booking computers configuration.

2.) Safety switch is activated under the ball lift exit area. 

• If scoring is okay, then chances are the lasers are working okay to give the signal to the ball lift through the LVC when a ball has passed by. If any 1 of the lasers were bad, the scoring would be off.
• Verify that the 28VAC signal is good coming from the LVC. Put meter wires across the coil of the relay in the control box and test for 28VAC presence.
• Could be a bad LVC relay port. Swap LVC with other working lane LVC and see if issue moves with the LVC.
• If scoring is off, then the last photocell on the lane could be the issue causing failure of the ball lift to turn on.
• If there is not 28VAC signal making it from the LVC to the coil.
• You can test LVC by swapping cables for ball lift 28VAC relay connection with other lane and see if moves when ball passes laser on opposite lane.
• Could be a bad LVC relay port, cables, or LVC itself. Swap LVC with other working lane LVC and see if issue moves with the LVC. Test cables by swapping at the relay port with the LVC of the lane next to the problem lane. A ball thrown on the opposite lane would trigger the problem lanes ball lift if it is a cable issue.
• If there is 28VAC signal making it from the LVC to the relay coils, of the power lift control box, then look to the motor or something mechanical.
• Verify the red reset button on the motor has not been tripped. Verify by pushing in on red reset button. if the reset has tripped, it should depress and click .
• Verify that the power lift control box is receiving the 115VAC incoming to the ball lift control box. If voltage is present, replace the motor. If there is not 115VAC present, check that the main circuit breaker has not tripped or turned off.

• Brunswick includes 3 years of Dell Next Business Day Support with all the servers we sell. The reasoning on this is that the core period for hardware to fail is going to be within the first couple of years from any manufacturing related issues.
• In general, once a server makes it past the 2nd year without issue normally you will see minimal issues with the unit.
• Dell does offer the option to extend the warranty on the servers out to (I believe) 5 years. This is what is considered by most industry leaders as a “maximum life” of a server.
• There are some experts that advise you can keep a server up to as long as 10 years, with multiple caveats:
• The equipment must be regularly maintained (cleaning of dust out of the server, reseating of connections quarterly, regular monitoring for system errors, replacement of key wear items, etc.)
• For the average facility without 24/7 IT involved or paying for regular preventative maintenance this is not feasible.
• As the system ages and newer and more processor/memory intensive software is brought online, the system will continue to run but at no where near the level of performance of a system with current generation hardware.
• While there are recommendations to continually upgrade the operating system on older hardware, Brunswick advises against this and does not provide support on this. We have had customers attempt this on their own and there are always issues with either drivers not being available or other forms of system instability due to the newer Operating System requiring more processing power and memory as noted above.

While the pinsetter is running, look directly down the top of the torsion latch post. If any part on the top of the post is hidden by your Indexing Trip Lever Shaft, the short turret belt is stretched and needs to be replaced.

A lane may randomly cycle and might even score when the opposite lanes ball thrown passes by, or has just passed by its ball detect. The lane with the random cycle and score may or may not be in use and could have no activity at all.

The attached video is an example of the issue. The ball detect is adjusted, but the mounting is loose. As the ball is thrown on lane 17, lane 18 ball detect will activate and flicker due to vibration from the looseness. 

The kickback wood that the ball detects are mounted to is loose.

No GS-X ball detect signal from left or right lane. The Zot foul unit is incorrectly set to the incorrect voltage on older units or the jumper is set to AMF and not BW on new style Zot foul units.

The score of the 1st and 2nd ball thrown from a lane shows up on the opposite lane and only after the 2nd ball is thrown.

Example: A ball is thrown on lane 5. The 1st and 2nd ball scores from lane 5 will show on lane 6 after ball 2 is thrown on lane 5.