There are two stages to refunding deposits for Meriq reservations:

Meriq Deposit

The Meriq payments are handled through your payment processing company. Neither Meriq or Brunswick can initiate a direct refund for the deposit. You will need to reach out to Meriq at info@meriq.com for assistance in obtaining a list of reservations you would like to refund, and then contact your processor for assistance in refunding the deposits.

Clearing Deposit from Sync

1. Login to Sync Office.
2. Click the Analysis tab, click Accounts and then search for the account.
3. Once you have found the account, double click it.
4. Click the Details tab and then Adjust in the bottom right corner of the window.
5. In the adjustment field, type in the amount of the refund with a minus sign in front(-123.45).
6. Type the reason for the adjustment in the notes field and then click OK to exit the adjustment screen.
7. Confirm the balance is at $0 now, then click OK to close the account window.