When Sync updates are installed, the existing Social Feed and Text Effects files are replaced with new copies from the installer.

As noted in the Sync Release Notes, the center should always back up these files prior to updating so they can be restored if the center has altered the content. A backup can be as simple as copying the files from the folder to the desktop, or they can be copied to a USB drive for safe keeping.

The files are located in the following location on the Sync server: C:\Program Files X86\Brunswick\Sync\Sync Install\Content\Scoring Materials\

Once you have installed the Sync update, the following steps are needed to restore the altered files. Note that Brunswick advises this is done in the morning before bowling activity has begun.

Part 1: Restoring the backup files 

1. Open Windows Explorer.
2. Navigate to C:\Program Files X86\Brunswick\Sync\Sync Install\Content\Scoring Materials\
3. Open a second instance of Windows Explorer.
4. Navigate to the location of the altered Social Feed and/or Text Effects files.
5. Highlight both files and press and hold the CTRL key and then press the C key to copy the file(s) into memory.
6. Close the second Windows Explorer window, and then click inside the original window.
7. Press and hold the CTRL key and then press the V key to paste the files here.
   
8. Confirm overwriting the existing files when prompted.
9. Close the Explorer window.

1. Open Sync Office.
2. Select the Media tab.
3. Select Update Scorers.
4. Select Redetect Changes. This will force the system to rebuild the content manifest, which is what controls the content that is updated to the scorers.
• This process will take between 7-20 minutes depending on the speed of the server and the amount of content on the system.
5. Select the Lane pairs below to determine the display controllers to update.
6. Select Synchronize to update the content on the display controllers.